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Reviews of Riess City Rooms - Self Check-In

2 out of 5
Riess City Rooms - Self Check-In
Türkenstraße 27, Vienna

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 168 reviews" "
Rating 8 - Good. 68 out of 168 reviews" "
Rating 6 - Okay. 8 out of 168 reviews" "
Rating 4 - Poor. 4 out of 168 reviews" "
Rating 2 - Terrible. 3 out of 168 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024

10/10 Excellent

Reda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised with the room being more spacious than expected, also a small kitchen with all the amenities on the same floor.
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked so Much - Returned 3 times
Great Location near metro etc. has shared kitchen..free self service laundry. Not luxurious BUT cant neat value for price. Clean _ Great housekeeper. Tricky location of checkin box.actually on 2nd level..you will get it. Also Do NOT eat at that Nasty overpriced recommended Pizza place - plenty of places to chose from. Also grocery stores a few blocks away.
Stayed 2 nights in Sep 2023

8/10 Good

Vladimir

Business traveller
Stayed 2 nights in Sep 2023
Response from Riess City Hotel on 10 Oct 2023
Hello,Thank you for your feedback. We are glad that your stay at our hotel met your expectations.Best regards,

10/10 Excellent

GERALDINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Riess City Hotel on 10 Oct 2023
Thank you for your feedback. We are glad that your stay at our hotel met your expectations.

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities
Great value
Stayed 4 nights in Sep 2023
Response from Riess City Hotel on 10 Oct 2023
Thank you for your feedback. We are glad that your stay at our hotel met your expectations.Best regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked contactless check-in, very clean and nice place.
Stayed 2 nights in Aug 2023
Response from Riess City Team on 2 Sept 2023
Hello,Thank you for your kind feedback, we are glad that your stay with us met your expectations.Best regards,

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No AC, unfortunately. Otherwise, employees are nice, easy self check-in. There is a restaurant on the ground floor which doesn’t close until 10 or 10:30pm, bring your earplugs if you want to leave the window open.
Stayed 4 nights in Aug 2023
Response from Riess City Hotel on 27 Aug 2023
Hello,Thank you for your feedback, we are very happy that the employees will meet your expectations. Thank you very much for your comments, this is the only way we can improve our services.Best regards

8/10 Good

Boris

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Riess City Hotel on 27 Aug 2023
Thank you for your feedback. We are glad that your stay was successful.Best regards

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, easy in/out
Great hotel, well located and fuss-free check in and check out. I arrived late at night and it was super easy to find the location, access the key machine and get into my room. The only down side is that there is no air conditioning other than opening the windows which have limits on them, so it was rather warm due to the heatwave. There was a large fan provided which was effective, but quite noisy to use in the night. The in-room drinks (water bottle, coffee sachets) weren't replaced when the housekeeping came each day which was a bit odd, but otherwise it worked perfectly for a short business stay in Vienna.
Stayed 3 nights in Jul 2023
Response from Riess City Team on 29 Jul 2023
Hello,We are very happy that we could give you a good stay in a unique city and we welcome you back soon!Best regards

8/10 Good

Janet S

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent experience
This is a wonderful place to stay in central Vienna, just outside the ring. There are excellent amenities with lovely restaurants and cafés nearby. City Hotel Riess could make it easier to contact them with questions or concerns. No lift so you need to carry heavy luggage up 3 flights, but worth it for the price and convenience. Cleaning staff were helpful and friendly.
Stayed 7 nights in Jun 2023
Response from Riess City Hotel on 23 Jun 2023
Dear Janet S, thank you for your great review! We are happy to hear, that you enjoyed our central location and surroundings, as well as, our friendly cleaning staff. Kind regards, Your Riess City Hotel Team

8/10 Good

Kostiantyn

Stayed 1 night in May 2023

2/10 Terrible

Susan

Stayed 1 night in May 2023

10/10 Excellent

Andriy

Stayed 2 nights in Feb 2023

8/10 Good

Annette

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good for a couple of nights
Did not receive email to give me access to building after 2pm. Was travelling with friend who had used different booking agent so no problem. Nice to have fruit available and coffee pods once I worked out where they were. Home made cake also nice touch.
Stayed 2 nights in Nov 2022

8/10 Good

Juna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

10/10 Excellent

Sooik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness
The room was clean and spacious and a very good deal for the price. But the reception is located on the second floor and there’s no elevator. So it might be a hazle if you have heavy bags. Also, the light in my bathroom was flickering and they never repaired it after I asked them.
Stayed 4 nights in Jul 2021

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very nice simple hotel in a very good location!
Stayed 3 nights in Feb 2020

10/10 Excellent

HYUNSEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved staying here
Staff So kind and comfortable to stay, location is quite nice, quiet at night and tram stop is less than a minute walk away. Nicely-equipped clean room and public kitchen. Would definitely stay here again if I visit Vienna!
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Jan 2020

4/10 Poor

Lisa

Liked: Cleanliness
Disliked: Room comfort
The price was right
Cons: Did not receive any email from the hotel with a code needed to check in after 1400. The instructions on thr front door stated to press the button for reception and another button for 'emergency'. Eventually got through to someone via phone. Room light kept flickering on throughout the night and early morning, each time i would have to physically turn it off. Mentioned it to reception after the first night, still had thr same issue the second night. Pros: Good location, room overall was perfect for one person, amenities (kitchen, laundry) were great.
Stayed 2 nights in Dec 2019

10/10 Excellent

scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place
Good place close to things. Nice inexpensive option. Nothing fancy, but comfortable and easy.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should highlight their early closing time for reception. Make one aware of hotel code in email on bold letters to ensure no issues arise.
Stayed 3 nights in Dec 2019

8/10 Good

Nick, London, UK

Travelled with partner
Liked: Cleanliness, amenities
Great location, walking distance to city centre and all the Christmas markets. Good kitchen area as well, a bonus. Only downside was walls are quite thin so could hear the TV, bathroom and snoring from the surrounding rooms!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel immediately sent me information regarding my visit. The staff was really nice and the place was clean. I needed a washer/dryer and I was able to clean my clothes. Transportation was only a few minutes away.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, not too far fro the train station
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Access to the laundry room of the hotel.
New, modern and very clean, situated on the second floor of the buildong, restaurants and other stores on the first floor of the building.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the kitchenette in the room options to keep and prepare our food or just having a coffee first thing in the morning. Property was very close to transit which made it easy to maneuver the city
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Staff, clean, did what ever we asked for, good location.
Stayed 6 nights in Oct 2019

10/10 Excellent

George

Liked: Cleanliness, room comfort
Nice Hotel Easily Reached by Tram from Wien Hbf
This is a good hotel. The presence of a common kitchen and laundry room reminded me of my college days. The hotel could be reached by tram from Vienna Main Train Station (Wien Hbf). The tram stop is about 30m from the hotel. The room safe is a problem, and it does not lock [although it gave the user the impression it has been locked, but, a turn of the knob (after entering the locking combination) would proof otherwise!]. This problem was reported on the first day, but, was never addressed during my entire 4-night stay. I informed the check out staff of this issue when I checked-out, and even showed him the problem. I hope he had it taken care of, since, other guests, may not be as patient as I am. The maid (from Slovakia) works hard on her job. I witnessed her dedication to her duties. I hope the hotel management compensates her well!
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Anthony, Usa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out super easy and smooth. Location fantastic. Quiet peaceful location. Easy access to transportation. We’ll stay again and recommend this property to friends.
Stayed 2 nights in Sep 2019

10/10 Excellent

Raz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended place
Great Hotel , close to train to the center , close variable restaurants , close supermarket
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Sep 2019

8/10 Good

Arne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a cute little room that was perfect for my short stay and I wished I had stayed a little longer. The location is good, it's not far from many interesting things and the street was not loud at night. The room and the shared kitchen space were very clean. I'm also grateful that they allowed me to keep my luggage onsite after checking out.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, but very efficiently organized, modern space, sparkling clean. At the edge of old town, walkable. Metro station nearby, too.
Stayed 3 nights in Jul 2019

10/10 Excellent

mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location!! Less than a minute walk to the tram and it’s so well connected . The kitchen was super cool and you have everything you need . Good value for money
Stayed 2 nights in Jul 2019

6/10 Okay

Annoyed, London

Liked: Cleanliness
Was given extremely bad advice about parking that cost me a lot of money. This money was paid to a hotel parking garage, not to them. But meanwhile, although Expedica told me it had collected £188.40 from me, the hotel demanded a further £178.74 from me at checkout. I think something very badly wrong. It seemed very nice, but the double financial whammy at the end of my stay was shocking. This ended up being a third class hotel for the price of a very expensive one.
Stayed 3 nights in Jun 2019
Response from Ana on 5 Jul 2019
Dear Guest, Unfortunately we can not understand your application. Please contact directly on our e-mail so that we can verify your reservation. Of course we will refund the money if an mistake was happened. But we need to know when you were here and what your name is. About parking: We have no hotel parking, one minute away is the following garage: APCOA underground car park Rossau Open 24 hours, you can receive a coupon at a special price of 25 euros per day. We hope to hear from you soon. Best regards, Riess City Hotel

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! The hotel is clean, has modern facilities, and a fair price.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown. very clean. staff very friendly. large kitchen for everyone to share
Stayed 6 nights in May 2019

8/10 Good

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, clean, practical and affordable. Enjoyed my stay.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
this hotel was very nicely situated and all of the amenities worked well.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice rooms, reception let me checked in as early as 10am. They don’t have lifts but overall it’s a great hotel
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My ideal property
It was just good and fit exactly what I wanted. Close to my meeting venue; clean quiet environment. Everything is taken care of before you even ask
Stayed 3 nights in Apr 2019