Viewpoint of Diano d'Alba

Not at all as advertised. It shows up as a 4 star hotel. Instead imagine an old short-term rental studio with a confusing check-in and zero assistance. No front desk, no person to help. We got in and there were 4 packets with 4 different room keys sitting on a desk. Which room was ours? No clue. There were no names on the packets. I tried calling the number listed multiple times but no answer. So we picked a random room. Our family who arrived several hours before us had the same experience. Did we get rooms we paid for? Who knows. The room is really old. Door to the hallway doesn't close all the way with a single questionable lock. Doors to the windows and bathroom also don't close all the way. Only shampoo in the shower (no soap), two single towels. The daytime high was only 70 but without AC the room was really warm and too warm for us to sleep well. Had I booked a short-term rental half the price I would have been OK with all of this. But I booked what I thought was a 4 start hotel. Really disappointed and wishing I had spent half the amount I paid.

It was a great experience. The hotel is very close to many fine restaurants and attractions. The staff was fantastic.

Lovely midsize luxury hotel in the center of Genoa, convenient to the Old Town and shopping precincts. In a beautiful old palace, the room was quiet and comfortable. The hotel doesn’t have amenities like a gym or a pool, but that didn’t matter for us. The staff were all great. We had bicycles and they could not have been nicer about storing them or helping us with them. Breakfast was excellent too.