Village of Four Seasons Hotel Guide - Golf Hotels in Village of Four Seasons, Lake Ozark

"A lot of work needs done, inside and outside. Damn near tripped over some high spots on hallway carpet as its lifting off the subfloor. Security guys are really professional. Had a run in with some maintenence guy crying about a special arrangement made with the lodge to provide power to our boats for charging batteries. Unprofessionaly stated the female manager who set up the accommodations was clueless, and he was the one that was knew what was and needed to happen. Just sad."

"The water heater supposedly burst so we had no water to take a shower or go to the bathroom. No breakfast because we couldn’t trust the water source. The toilet in our room filled up with brown fluid. We had to use bottled water to brush our teeth. The front door of the entrance into the building is filthy. I do expect some sort of refund as we had to leave to find elsewhere to stay, go to the bathroom and take a shower."

"Breakfast was hot and good, staff were always polite, rooms were clean, this is the second time we have stayed here. Will make it a third when we go back. Only reason I didn't leave 5 stars for a few was minimal. Our room shower water was more luke warm never got hot enough to enjoy and there were some black stains on our comforter, it was clean just there. Small things. Everything else was great. "

"Older property but maintained."

"Bar not open. Rooms need some repair/maintenance. Friendly staff. Quiet rooms. Love the view. "

"Loved the front desk lady! Room was beautiful beautiful view loved it"

"The staff all seemed friendly but the place was filthy. We skipped the breakfast based on the fact we didn’t think they washed their dishes enough to be sanitary. The wall behind the bathroom door had human poo on it, and the water wasn’t warm. "

"Check in was horrible. The young girl was very rude. She was outside somewhere originally. When I walked in no one was at the counter and I just waited there thinking someone was possibly in the back or helping someone. Once she walked inside she walked behind me and around the corner to the counter and I said hello. She never greeted me. In fact minutes go by and she said “you say something?” I said, I said hello. She said oh and sat down. A few more minutes go by and she said do you need something. She was rude and unprofessional the entire time she checked me. She was sarcastic and said oh I didn’t know if you were here for groceries. Being that it was 10pm and we were exhausted I did not escalate the situation and because she looked like a child, maybe 18. However, that’s no excuse to tolerate this behavior as a company and she should be properly trained if she’s going to be in hospitality. Everyone else was good. The person at the front the next day was pleasant and the room keepers were very nice. Breakfast could’ve been warmer but that’s not a huge deal. I can obviously see this young lady was a fluke however she put a very bad taste in my mouth for holiday express and I don’t think we’ll choose them again. "