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Reviews of Hampton Inn by Hilton Villahermosa

3 out of 5
Hampton Inn by Hilton Villahermosa
Prolongacion Av 27 Febrero, Villahermosa, TAB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 474 out of 725 reviews" "
Rating 8 - Good. 174 out of 725 reviews" "
Rating 6 - Okay. 39 out of 725 reviews" "
Rating 4 - Poor. 17 out of 725 reviews" "
Rating 2 - Terrible. 21 out of 725 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Fernando on 28 Feb 2024
Estimada Vanessa, Muchas gracias por su visita, deseamos pronto poder ser sus anfitriones una vez más en Villahermosa. ¡Estamos listos para servirle siempre!

6/10 Okay

Barry

Not fair to review when my flight had me miss the stay. Im sure its a great place. Look at other reviewers for accuracy.
Stayed 1 night in Feb 2024
Response from Fernando on 20 Feb 2024
We are very sorry for what happened on this trip, and we hope to soon have the opportunity to welcome you and be your hosts in Villahermosa.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Breakfast variations everyday 😋
Stayed 3 nights in Feb 2024
Response from Blanca on 13 Feb 2024
Gracias por compartir sus valoraciones y comentarios. Nos complace saber que nuestras instalaciones fueron de su agrado. La esperamos pronto de regreso. Atentos saludos.

2/10 Terrible

Shane Christine

Stayed 1 night in Feb 2024
Response from Blanca on 13 Feb 2024
Thank you for sharing your review. Please accept our apologies for any inconveniences faced . Rest assured we will discuss this with the team involved to take precautionary actions. Meanwhile, we look forward to welcoming you back soon. Regards.

10/10 Excellent

Marisol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East to get to close to many stores. Clean and friendly also free breakfast ! Will be staying again
Stayed 1 night in Jan 2024
Response from Blanca on 13 Feb 2024
Thank you for sharing your review. We are pleased to learn that you had a good experience with us. Looking forward to welcoming you back, soon. Regards.

2/10 Terrible

Jasmyne

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Boring Hôtel nothing to do around
We needed to leave after one night and asked if they can rembursed us at least one night but they did not care about us…. The breakfast was horrible
Stayed 3 nights in Dec 2023
Response from Blanca on 13 Feb 2024
Thank you for sharing your review. Please accept our apologies for any inconveniences faced . Rest assured we will discuss this with the team involved to take precautionary actions. Meanwhile, we look forward to welcoming you back soon. Regards.

10/10 Excellent

Kelley

Stayed 3 nights in Dec 2023
Response from Blanca on 13 Feb 2024
Gracias por compartir sus valoraciones y comentarios. Nos complace saber que nuestras instalaciones fueron de su agrado. La esperamos pronto de regreso. Atentos saludos.

2/10 Terrible

Nemer, Jacksonville

Disliked: Staff & service, property conditions & facilities
No WIFI was available for my total stay and i have to use my Hotspot which cost me data. Breakfast was horrible and no coffee machine in the room.
Stayed 2 nights in Dec 2023
Response from Blanca on 13 Feb 2024
Thank you for sharing your review. Please accept our apologies for any inconveniences faced at wifi connection and breakfast. Rest assured we will discuss this with the team involved to take precautionary actions. Meanwhile, we look forward to welcoming you back soon. Regards.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here
Don't stay here, it was horrible. The place was gross, it smelled like mildew, everything was dirty and disgusting. Probably the worst hotel I have stayed in. Glad we had only booked it for one night, I would have not stayed any longer.
Stayed 1 night in Nov 2023

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Se metio el agua x la ventana
Stayed 4 nights in Oct 2023
Response from Blanca on 4 Mar 2024
Gracias por compartir sus valoraciones y comentarios. Nos complace saber que nuestras instalaciones fueron de su agrado. La esperamos pronto de regreso. Atentos saludos.

8/10 Good

Walter

Liked: Property conditions & facilities
Nice
Stayed 1 night in Aug 2023

8/10 Good

Héctor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
did not have a pool
Stayed 2 nights in Jul 2023
Response from Blanca on 4 Mar 2024
Gracias por compartir sus valoraciones y comentarios. Nos complace saber que nuestras instalaciones fueron de su agrado. La esperamos pronto de regreso. Atentos saludos.

10/10 Excellent

Sule Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel muy bien. Solo que me chocaron el auto rentado en su estacionamiento.
Stayed 2 nights in Jul 2023
Response from Blanca on 4 Mar 2024
Gracias por compartir sus valoraciones y comentarios. Nos complace saber que nuestras instalaciones fueron de su agrado. La esperamos pronto de regreso. Atentos saludos.

10/10 Excellent

Jose, Beloit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family loved staying here after arriving from Mexico City. Family loved the free breakfast.
Stayed 1 night in Jun 2023
Response from Blanca Ayala on 29 Jun 2023
Gracias por compartir su valoración. Nos complace saber que su experiencia fue satisfactoria. Lo esperamos pronto de regreso.Atentos saludos.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very friendly and helpful staff. Great location.
Stayed 4 nights in May 2023
Response from Blanca Ayala on 29 Jun 2023
Thank you for sharing your review. We are pleased to read that you found the hotel, and the people to be nice. We look forward to welcoming you back soon. Best regards.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are traveling with our 2 small dogs. We always stay at this hotel. The personnel are very friendly and very accommodating for us— they bring dog treats, little beds & give us a very easy room to be able to walk them.
Stayed 1 night in May 2023
Response from Blanca Ayala on 29 Jun 2023
Thank you for sharing your review. We are pleased to read that you found the hotel, and the people to be nice. We look forward to welcoming you back soon. Best regards.

10/10 Excellent

Thomas, Jericho

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extraordinarily hospitable and helpful. We'd stay there again.
Stayed 1 night in May 2023
Response from Blanca Ayala on 29 Jun 2023
Thank you for sharing your review. We are pleased to read that you found the hotel, and the people to be nice. We look forward to welcoming you back soon. Best regards.

2/10 Terrible

Yohan

Stayed 1 night in Apr 2023
Response from Ricardo Hernandez on 15 May 2023
Primero que nada, permítame agradecer su preferencia en su pasada visita a la ciudad de Villahermosa, así como el tiempo que ha tomado para contestar esta encuesta de satisfacción. Para nosotros esta es una gran herramienta de mejora continua pues a través de sus comentarios podemos realizar mejoras en nuestros servicios e instalaciones. Lamento fuertemente que durante su estancia no hayamos podido cubrir sus expectativas al 100%, es por esto que me atrevo a solicitarle su retroalimentación con respecto a nuestros servicios e instalaciones, nuestro objetivo es lograr cubrir siempre las expectativas de nuestros huéspedes al 100%. Como lo mencione en un inicio, para nosotros la voz de nuestros huéspedes y clientes es primordial e importante, por favor si cuenta con algún comentario adicional nos encantaría saberlo.Así mismo espero nos pueda dar una segunda oportunidad para mostrarle nuestro compromiso y que esta vez pueda experimentar la garantía 100% Hampton: ¡hacer felices a nuestros huéspedes nos hace felices a nosotros!Saludos,Ricardo HernandezGuest Service Managerricardo.hernandez5@hilton.com

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todos el personal muy amable… todo limpio ,las camas hermosas y las señoritas de enfrente muy muy amables. Por supuesto que voy a regresar.GRACIAS.
Stayed 3 nights in May 2023
Response from Ricardo Hernandez on 11 May 2023
Permítame agradecer su preferencia en su pasada visita a la ciudad de Villahermosa, así mismo el tiempo que ha tomado para contestar nuestra encuesta de satisfacción, para nosotros esta es una gran herramienta de mejorar continua pues es a través de sus notas y comentarios podemos realizar las mejoras en nuestros servicios e instalaciones.Sus notas y comentarios han sido compartidos con el equipo de trabajo, nos sentimos muy orgullosos de saber que mientras fue nuestro huésped hemos cubierto todas sus expectativas, esto nos hace saber que estamos en el camino correcto y seguiremos trabajando para mantenernos en el nivel y de ser posible mejorar. ¡Esperamos verle muy pronto de regreso con nosotros, en Hampton Inn Villahermosa nos encanta tenerte aquí! Saludos,Ricardo HernandezGuest Service ManagerRicardo.hernandez5@hilton.com

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Ricardo Hernandez on 23 May 2023
Muchas gracias por su preferencia en su pasada visita a la ciudad de Villahermosa, así como por el tiempo que nos ha regalado para contestar esta encuesta de satisfacción; para nosotros es una gran herramienta de mejora continua ya que a través respuestas y calificaciones podemos seguir mejorando nuestros servicios e instalaciones día con día.Sus notas y comentarios han sido compartidos con nuestro equipo de trabajo, nos sentimos muy complacidos de saber que hemos cubierto sus expectativas, esto nos hace saber que estamos en el camino correcto y seguiremos trabajando para mejorar.¡Esperamos verle de regreso con nosotros pronto, nos encanta tenerte aquí! Saludos,Ricardo HernandezGuest Service Managerricardo.hernandez5@hilton.com

10/10 Excellent

Guadalupe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was so wonderful to stayed in, room so cleaning and always so professional. Excellent 😊
Stayed 3 nights in Apr 2023
Response from Rciardo Hernandez on 10 May 2023
Gracias por tomarse un momento para compartir su experiencia. Me alegra saber que encontró el hotel a su gusto. Esperamos darle la bienvenida en un futuro. Nuestro objetivo es hacer que su estancia sea mejor y más brillante. Si algo no es solo como te gusta, simplemente háganoslo y lo haremos bien. Garantizado.Ricardo HernandezGuest Service Managerricardo.hernandez5@hilton.com

10/10 Excellent

Anne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. The gym is nice and breakfast is good. Staff are helpful and there's safe parking. Also walkable to restaurants. Pet friendly with a fee.
Stayed 1 night in Apr 2023
Response from Ricardo Hernandez on 28 Apr 2023
Permítame agradecer su preferencia en su pasada visita a la ciudad de Villahermosa, así mismo el tiempo que ha tomado para contestar nuestra encuesta de satisfacción, para nosotros esta es una gran herramienta de mejorar continua pues es a través de su valoración podemos realizar las mejoras en nuestros servicios e instalaciones.Esperamos verle muy pronto de regreso con nosotros, en Hampton Inn Villahermosa nos encanta tenerte aquí! Saludos.Ricardo HernandezGuest Service ManagerRicardo.hernandez5@hilton.com

2/10 Terrible

Jacobo

Confirmed Reservation cancelled for no reason, had a hard time finding an other room, rude hotel staff and hotels.com wasnt able to do anything for me!
Stayed 2 nights in Mar 2023
Response from Ricardo Hernandez on 11 May 2023
Primero que nada, permítame agradecer su preferencia en su pasada visita a la ciudad de Villahermosa, así como el tiempo que ha tomado para contestar la encuesta de satisfacción. Para nosotros esta es una gran herramienta de mejora continua pues a través de sus comentarios podemos realizar mejoras en nuestros servicios e instalaciones. Sin embargo, revisando nuestro sistema, este no marca que si logro hospedarse con nosotros, ¿hubo alguna otra situación que no pudimos cumplir?O si cuenta con algún comentario adicional déjeme saber, será un placer escucharle.Así mismo espero nos pueda dar una segunda oportunidad para mostrarle nuestro compromiso y que esta vez pueda experimentar la garantía 100% Hampton: ¡hacer felices a nuestros huéspedes nos hace felices a nosotros!Saludos,Ricardo HernandezGuest Service ManagerRicardo.hernandez5@hilton.com

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice for villahermosa

8/10 Good

Talal

Stayed 4 nights in Jan 2023

10/10 Excellent

Mauro

Stayed 1 night in Jan 2023

8/10 Good

Alvaro Cano de la

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like some areas that need mainteinance such as painting outside the building.

10/10 Excellent

LUIS, Chula vista

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo limpio buen staffs bie. Ubicado
Stayed 1 night in Jan 2023

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Best service
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling with family we had a great experience at this hotel. they gave us the rooms close to each other. Good beds, quiet, very good breakfast.
Stayed 1 night in Sep 2022
Response from Enrique VC on 8 Nov 2022
Hi!Thank you for your commentsRegards!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay healthy was part of a longer road trip. We are traveling with 2 small dogs, so our first priority was a clean, comfortable hotel we could stay at that was pet friendly.
Stayed 1 night in Jul 2022

8/10 Good

JUAN

Travelled with family
Liked: Cleanliness
Needs more maintenance and improve their meals quality
Stayed 3 nights in Jun 2022

10/10 Excellent

Roderick

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
nice team
Stayed 2 nights in May 2022

10/10 Excellent

Roupen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing room, beautiful hotel right in thr center walk to the Zocalo
Stayed 1 night in May 2022

10/10 Excellent

Roderick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness, very friendly
Stayed 3 nights in May 2022

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and safe
Stayed 2 nights in Apr 2022
Response from Hampton Inn Vhsa. on 11 May 2022
Hi Frank! Thanks a lot for your comments. Regards,

8/10 Good

JUAN F. LOPEZ

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent location, poor room cleaning
Stayed 2 nights in Feb 2022
Response from Hampton Inn Vhsa. on 16 Apr 2022
Hola Juan, Lamentamos mucho tu experiencia en la habitación. Tus comentarios nos ayudan a retroalimentar puntos importantes a mejorar. Saludos.

8/10 Good

Ted

Stayed 1 night in Feb 2022

10/10 Excellent

DIANELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the good attention and helpfulness of staff. My party was early and they accomodate us for a portion of the rate. Really good stay at Villahermosa😊
Stayed 1 night in Jan 2022

10/10 Excellent

Francisco

Stayed 1 night in Jan 2022

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

JUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary breakfast more than acceptable, kind staff
Stayed 2 nights in Dec 2021

10/10 Excellent

SILVIA

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, good location perfect for a night. Friendly and helpful staff. My only comment is regarding the food, please can someone tell the staff in the kitchen that the arrabiatta sauce is meant to be a tomato sauce just a little bit spicy, my kids weren't able to eat it, seemed to me that they just threw a bowl of chipotle salsa into the pasta, it wasn't nice at all!
Stayed 1 night in Nov 2021

8/10 Good

Oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not allowed for free early check in.
Stayed 1 night in Nov 2021

6/10 Okay

Michael C

Liked: Cleanliness, property conditions & facilities, room comfort
No room service? Give me a break!!
While other hotels in the city of Villahermosa provide room service, Hampton stubbornly doesn’t. This forces the tired traveler to remain dressed until the restaurant prepares a dinner and then go down and carry it up to the room. It’s ridiculous to have their restaurant package the meal and deliver it to the front desk, and force the guest to come down and fetch it, when the hotel employee that carried it to the front desk could take just a few minutes more to deliver it to the room
Stayed 1 night in Aug 2021

8/10 Good

Michael C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room service
The lack of room service is A REAL DEFICIENCY.
Stayed 1 night in Aug 2021

6/10 Okay

Timothy

Travelled with group
Liked: Staff & service
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2021
Response from Karla de la G. on 23 Jul 2021
Gracias por tu calificacion

8/10 Good

Chieko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Karla de la G. on 23 Jul 2021
Gracias por tu calificacion