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Reviews of Hotel Villa Deicer

2.5 out of 5
Hotel Villa Deicer
Carrera 4 No 4 -33, Colonia Centro, Villavieja

Reviews

6.4
Rating 10 - Excellent. 2 out of 13 reviews" "
Rating 8 - Good. 6 out of 13 reviews" "
Rating 6 - Okay. 1 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 3 out of 13 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

4.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Ross, Gold Coast, Australia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location is fine but when we arrived, they had no record of our Expedia booking. They then put us into a tiny room near the entrance, barely enough room for our luggage. My wife asked for an extra pillow and was told it was not possible. I then went and insisted and an extra pillow was reluctantly produced. The aircon is good and the wifi is fine but when booking, make sure you are confirmed and request a photo of the room so they don't put you into that shoe box.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay at Villa Deicer! The owner and the staff are wonderful and very helpful with areanging tours and transportation to the desert. The room was very clean and the pool was very refreshing.
Stayed 3 nights in Aug 2019
Response from Fabien Perdomo on 21 Oct 2019
Dear Guest, We so glad to hear such an amazing review from you, we'll be so thrilled to hear from you in the future. Let us know and please give us a like on facebook.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely welcoming family, little English spoken but an enjoyable experience.
Stayed 1 night in Apr 2018
Response from Fabian Perdomo on 16 May 2018
Wotif, we've been working on our staff bein able to speak 100% english, but we promise you next time you'll have a great experience more comfortable. Hope to be on the next trip to Colombia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel located in downtown
The room was OK - private bathroom and clean but right on the street with late night noise. WiFi was advertised but not available due to "technical problems". Staff was very nice. They arranged for the tours we wanted (Observatorio and the "badlands" of the Desierto de Tatacoa) with no problems and reasonable rates. They also allowed us to clean our shoes from the mud accumulated at the Desierto in their back room.
Stayed 1 night in Jan 2018
Response from Fabian Perdomo on 20 Mar 2018
Hey there, We are really sorry about the issues with the noise at that place close to us, we're working on it. Our Wifi provider is satellital and in the are is one of the best, we're incresing the capacity of navigation, hope you'd enjoy your staying at the Tatacoa's desert. Best regards and hope to see you soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
we arrived and never got any reservation
don´t know whose fault is, if expedia or the hotel, but although we had the confirmation booking nubmer, the hotel told us they never got the reservation from expedia and we had to look for another hotel...
Stayed 1 night in Jan 2018
Response from Fabian Perdomo on 31 Jan 2018
I'm Villa Deicer we're so ashamed about the situation, everytime we've received a reservation from a costumer we closed the room and make the unavailability, unfortunately we didn't receive one, for that reason we don't charge the costumer or if we have a room we just let you'all know if you wanna take, for that reason we're receiving a 1/5 without bein our fault. Best regards.

2/10 Terrible

CARLOS M

Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Fabian Perdomo Gil on 23 Jan 2020
Morning dear Guest, We just request a waiver for your review (2/10) due to your rough behaviour at our hotel. Guest like you push us to commit to improve.

8/10 Good

deiby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from t on 12 Aug 2019
Hola Deiby, fuè un placer haberte tenido en nuestro Hotel Villa Deicer. Gracias por visitarnos.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Súper limpio, excelente servicio, amabilidad, recomendado 😁
Stayed 1 night in Jun 2019
Response from Fabian Perdomo Gil on 14 Jun 2019
Buen día, en hotel Villa Deicer fue un placer haber atendido y cumplido las expectativas del viaje. Nos encuentras en redes sociales y ayudanos a recomendarnos con tus amigos.

8/10 Good

Leonardo

Liked: Cleanliness, staff & service
Lugar agradable para un par de dias, limpio y buena relación costo / calidad
Response from Fabian Perdomo on 19 May 2018
Leonardo, un gusto haberte tenido en nuestras instalaciones, esperamos que puedas regalarnos un like en nuestro FanPage en Facebook.

6/10 Okay

Juan Carlos

Liked: Cleanliness, property conditions & facilities
Buena estadia
Buena atención, sin embargo, y tal vez por ser temporada alta, considero que su costo es alto con relación al servicio recibido.
Stayed 2 nights in Jan 2018
Response from Fabian Perdomo on 2 Feb 2018
Buen día, Juan Carlos, las tarifas la determina el sistema debido a la alta o baja demanda que tenga el destino, por ende nos encontramos como uno de los mejores hoteles precio/servicio según Expedia. Lo invitamos a corroborar tarifas en Villavieja vs otros establecimientos y verificar la información que ha consignado. Le deseamos un feliz día.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel cómodo, limpio y bien ubicado
Stayed 2 nights in Dec 2017
Response from Fabian Perdomo on 31 Jan 2018
Buen día, Don Jorge, fue un placer haberlo tenido en nuestra instalaciones, esperamos verlo pronto y les deseamos un feliz 2018.

8/10 Good

felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2017