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"A little dated but all the other positives overcome this "

"Property was beautiful. Staff was friendly and efficient. I didn’t like that there was just one glass panel in the shower. The entire bathroom got wet when you showered."

"it would be better if there was shampoo and soap, as two separate items"

"excellent new hotel, very promising for the area "

"We were told that check in was until 8pm, no exceptions. So we organized our entire day to ensure we were there by 8pm. An hour later, reception was checking in somebody else, so clearly exceptions were made for some, but not us. Didn't leave us with a good feeling. Location is not walking distance to any coffee shop (meaning 10 min walk or less). Coffee was available downstairs but when I asked if I could have a coffee I was told no, that I needed to be preregistered and have paid for an entire breakfast. I think a courtesy coffee might be a good idea! Or at least allow guests to pay for just a coffee when there's nothing else immediately available. The pool (for guests without a private pool) also opens at 10am - felt late in the heat of the summer, especially for kids, who are up and excited to swim early. My husband was chastised for crossing the plastic chain and going in the pool at 9:57am. Really? It's a nice facility but I didn't feel well treated, unfortunately."

"We enjoyed our 2day holiday with a property and staff was 100% customer oriented."

"Absolute pleasure staying at ACRO Upscale Residences. The staff was so helpful and welcoming, our rooms were pristine, luxurious amenities, comfortable beds, and breathtaking views! Can’t wait to come back!"

"Staff was friendly and courteous "

"Amazing! Best stay in a hotel ever!"