"Great hotel, great location, secure parking and friendly staff, too bad they advertise a pool but the pool was closed. We booked this hotel to relax around the pool so it was disappointing. Otherwise we would have given it 5 stars."
"It’s situated within the medina which is ideal although you will need to walk a little way from the Main Street to access it. It was down a dirty alleyway with some cats and poo which wasn’t nice. It’s not their area but perhaps they may need to consider how to make that first area more appealing to guests as it looks awful. Inside it was a very nicely decorated Riad. Breakfast was good and useful. I would say if visiting in winter months that this Riad was very cold. The air con didn’t seem to work in heating up the room. This was the one place where I could see my breath so that was a bit of a drawback. I’m sure in the warmer months it’s very comfortable. "
"Fantastic property but lacking in service and food quality. We really enjoyed our two night stay but there is a disconnect between the facility and the service. You are in a 5 star hotel with 3 star service. Examples include having to approach staff for beverage service and dining room not being properly set up (e.g. napkin missing, utensils not provided) and having to request items."
"We got to the hotel and there was no one at the réception to Check is in. We had to wait a bit before someone came to take care of us.
There was no cold water in the sink faucet nor the shower. It is summer and no one uses hot water only. Terrible experience to shower with boiling water when the temperature outside is about 30 to 35 Celsius."
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