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Reviews of Knights Inn Wabash

2 out of 5
Knights Inn Wabash
1950 S Wabash St, Wabash, IN

Reviews

6.0
Rating 10 - Excellent. 31 out of 297 reviews" "
Rating 8 - Good. 70 out of 297 reviews" "
Rating 6 - Okay. 97 out of 297 reviews" "
Rating 4 - Poor. 57 out of 297 reviews" "
Rating 2 - Terrible. 42 out of 297 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Jackie

Disliked: Amenities
Checking took 15 min because he couldn’t find my reservation. Room was fairly clean except for cobwebs on bathroom vent and baseboards and wallpaper were loose and discolored. No coffeemaker or even a cup to drink water. Toiletries were small soap bar and shampoo. No one was at desk to check out and return key deposit. Had to wait for someone to show up.
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Dear Jackie,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

2/10 Terrible

Cecilia

Disliked: Staff & service, property conditions & facilities
it was the worst place ever 1st rooms were dirty oldused wash closhes in the bathroom then got new rooms and found a roach in the bathroom
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Dear Cecilia, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

4/10 Poor

June

Travelled with partner
Disliked: Amenities, property conditions & facilities
Location was convenient but the room was not equipped with necessities like blankets, cups, an extra roll of toilet paper, no coffee anywhere. Staff was nice but not available to bring items missing and didn't think a cup for water was necessary since they didn't have coffee.
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Dear June,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management

6/10 Okay

Erin

Disliked: Staff & service, amenities
It was the one affordable place within a 100 mile radius to stay during the total eclipse madness. I just needed a bed, so it was fine, but it may have been the zaniest, slowest motel check in experience of my life. The poor desk clerk was not prepared to handle so many people and kept making humorous mistakes like not being able to find a customer's reservation because he misread the guy's middle name as his last name when looking at his driver's license.
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Dear Erin,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management

6/10 Okay

Carrie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I understand the building is under new ownership. My husband and I frequently travel to the area and always stay at this facility. The rooms are decent but definitely need upgrades and remodeling. We hope to see good things and a restaurant added in the future.
Stayed 2 nights in Feb 2024
Response from Management on 23 Mar 2024
Dear James,Thank you for taking the time to share your feedback with us. I sincerely apologize for the cleanliness issues you experienced with the blanket during your recent stay at BlissPoint Inn Northwest Indianapolis. This is certainly not the standard of cleanliness we strive to maintain at our establishment.Please be assured that I have addressed your concerns with our housekeeping team to ensure that such oversights do not occur in the future. Your comfort and satisfaction are of utmost importance to us, and we will take the necessary steps to prevent a similar situation from happening again.I hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future. If you have any further feedback or would like to discuss your experience in more detail, please feel free to reach out to me directly.Thank you for bringing this to our attention, and we appreciate your understanding.Warm regards,Ashish PatelGeneral ManagerBlissPoint Inn Northwest Indianapolis

8/10 Good

Christina Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Needs some updating on the sign suggest better lighting
Stayed 1 night in Feb 2024
Response from Management on 24 Feb 2024
Dear Lynn,Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again.Thanks,Management

2/10 Terrible

Phillip

Business traveller
Bad
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Dear Phillip,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Doss

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't usually complain about cheap hotel rooms but this was by far the worst place I have ever stayed. The first room had trash under the bed including an empty pill bottle and dirty socks. The sink steadily dripped water on the carpet and there was hair on literally ever surface. Also the toilet was dirty. I asked for a different room since refunds weren't an option, and got a cleaner room that was acceptable to sleep in. If this place cost $40 I probably wouldn't complain but ill never stay here again. It likely wont be in business much longer though. The actual cement structure of the building is crumbling and wouldn't pas any sort of legitimate inspection.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Dec 2023
Dear Guest,I am sorry to learn about all the inconvenience you had to endure.Our sincere apologies.We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions.You will have a nice stay next time. Request your understanding.Sincerely,

2/10 Terrible

Charles

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty and rotten food in fridge. No heat so had switch rooms new rooms were out of towls and tp no shower supplies.
Stayed 1 night in Nov 2023
Response from Guest Relations on 8 Dec 2023
Dear Charles,Thank you for taking the time to share your thoughts. While we are glad that our team was able to assist you in switching rooms, we are disheartened that we were unable to meet all of your expectations. Your feedback is valuable to us, and we will be sure to let the rest of our team know of your review for improvement purposes.

4/10 Poor

Janice

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We did not stay there - we were issued a refund and left. Young man at desk was very nice - the hotel did not at all meet my expectations and I would not stay- even after viewing 3 rooms
Stayed 1 night in Nov 2023
Response from Guest Relations on 8 Dec 2023
Dear Janice,Thank you so much for the feedback. It's unfortunate to hear that we weren't able to meet your expectations. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Yuck
Needs remodeled. Shows obviously old pictures online. Was afraid to take my socks off on the carpet. Room smelled like wet dog.
Stayed 1 night in Oct 2023
Response from Guest Relations on 20 Oct 2023
Dear Andrew,Thank you for your time. Your feedback regarding the condition of our property is gratefully received, as this enables us to review and improve guest satisfaction. Our team will seize this opportunity to take a step in the right direction, and we hope you'll consider giving us another try in the future.

10/10 Excellent

clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Advertised restaurant was close, 2 of 3 room door locks didn’t function properly, night staff was rude and uncooperative.
Stayed 1 night in Oct 2023
Response from Management on 28 Oct 2023
Dear Robert,Thank you so much for your feedback. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

4/10 Poor

Lacy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hopeful, but ultimately let down
I was prepared to leave a good review- basically you get what you pay for type of place. Outdated, not super clean, but for the price I didn’t expect a lot more. And the lady at check in was very nice. But when we were leaving in the morning we saw housekeeping vacuuming the bedding and sheets instead of changing/actually cleaning them. And then at checkout, the gentleman who was manning the front counter was fast asleep in the room behind the desk. After ringing the bell and trying to get his attention several times, he just kept snoring. I dropped the keys in the plastic container on the counter, but didn’t feel secure about doing so. Included photos of keys in said container.
Stayed 1 night in Sep 2023
Response from Guest Relations on 19 Oct 2023
Dear Lacy,We're sorry to hear that you didn't have a good experience overall. What you have described is not a normal experience, and we will be sure to discuss all of your comments internally to ensure that we are providing the best experience possible. Thank you, and we hope you will give us another chance soon.

2/10 Terrible

Kenneth

Disliked: Property conditions & facilities, room comfort
Bed was lumpy, air condition quit working, I left at 11:00pm
Stayed 4 nights in Sep 2023

4/10 Poor

DALE

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Jonathan

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from al on 27 Sept 2023
Thank you for taking the time to write us a review. Regrettably it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short falls in satisfying your needs.

6/10 Okay

William

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from al on 27 Sept 2023
Thank you for leaving a review. we apologize for the inconvenience you experienced. we will ensure that the mistakes are not repeated in the future.

6/10 Okay

Susan

Travelled with group
Liked: Staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Jason

Travelled with family
It was ok
Stayed 1 night in Sep 2023

6/10 Okay

Chanel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AL on 24 Aug 2023
Thank you for talking the time to write us a review. sorry for inconvenience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Here if You Love the Fragrance of Mildew
This is a very old, outdated motel, but that part didn’t mind…vintage maybe? What I DID mind, was that after 10 hours in the car the room was sweltering hot, upon entry…air not on at all, on a very hot day. (They knew we were coming.) So that meant I had to sweat like crazy, while trying to clean up and get ready for the concert that night. My hair was all sweaty and my makeup was running…who has to finish getting ready in the car, when they just spent money on a motel room? Me. It took hours to cool down the room. I was also greeted by the very strong smell of mold/mildew, immediately upon opening the door. That smell did not go away, even after leaving the door open for a long time. We slept on a rock hard mattress and 2 flat pillows that looked like they came from the dollar store. But wait, it gets better! The pillows and bed linen also smelled like mildew! It was so bad, that I woke up several times and got very little sleep, with another 10 hour drive home the next day. Never again.
Stayed 1 night in Jul 2023
Response from AL on 8 Aug 2023
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . and we hope for another chance to show you the value we strive to provide.

4/10 Poor

Rita

Stayed 1 night in Jul 2023

6/10 Okay

Juan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from al on 30 Jun 2023
Thank you for talking the time to write us a review

4/10 Poor

Jeremy

Travelled with group
Disliked: Property conditions & facilities
Property does not have a functioning pool, showers are hard to get water temperature comfortable, beds are spring mattresses.
Stayed 2 nights in Jun 2023
Response from al on 28 Jun 2023
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . and we hope for another chance to show you the value we strive to provide. pool was not open because of shot men power and short staff.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from al on 28 Jun 2023
Thank you for talking the time to write us a review.

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from al on 27 Jun 2023
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . and we are once again apologize for inconvenience.

4/10 Poor

brenda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
OLD AND SHABBY
this is a place to sleep the bed was ok but the hotel itself is an old wore out hotel and was not worth $100.00 a night ugg sorry we stayed here! we will not be back
Stayed 1 night in Jun 2023
Response from al on 14 Jun 2023
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . sorry for inconvenience.

8/10 Good

Wade

Stayed 1 night in Jan 2023

8/10 Good

Lucinda, Ridgeland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient to our daughter. It's a clean place with reasonable pricing. The only thing I could complain about this time the beds were really hard.
Stayed 1 night in Jan 2023
Response from AL on 17 Jan 2023
Thank you for talking the time to write us a review Regrettably it seems your accommodation did not meet the high standards . i will forward our team and look that.

6/10 Okay

Paula

Liked: Staff & service
Man at check in was nice and pleasant. Pillows & extra towels delivered promptly. Room needs updating.

4/10 Poor

Mirza

Stayed 1 night in Oct 2022

6/10 Okay

John

Travelled with partner
It was fihe . Did not care for the shower.
Stayed 1 night in Oct 2022

6/10 Okay

Jeremy

Travelled with family
The place is old and outdated. Definitely overpriced.
Stayed 1 night in Sep 2022
Response from AL on 12 Sept 2022
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . and we hope for another chance to show you the value we strive to provide.

2/10 Terrible

Sebastian

Business traveller
Disliked: Staff & service, amenities
Never again
Stayed 1 night in Sep 2022
Response from AL on 6 Sept 2022
Thanks you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on can we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority.

2/10 Terrible

Shayne

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Jerry

Travelled with family
The room was clean and the attached restaurant was very good. The surrounding area was not very eye appealing.
Stayed 1 night in Jul 2022

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from al on 5 Jul 2022
Thank you for talking the time to write us a review. Regrettably it seems your accommodations did not meet. the high standards we pride ourselves on and we sincerely apologize for our short falls in satisfying your needs.

6/10 Okay

Perry

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude and everything needs updated.
Stayed 1 night in Jun 2022
Response from al on 20 Jun 2022
Thanks for review, Regrettably it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our shot falls and behalf of our staff. sorry for inconvenience.

6/10 Okay

Tracey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My daughter and I came up for her college orientation for a few days. Due to the price and prior reviews of the establishment, we weren't expecting much, and it delivered exactly that. Not much. Our room was extremely dated and not very clean. The beds were both hard as concrete. The pool was not open for the season yet. It was mid-June and 99 degrees while we were there. We wound up checking out a day early and going home since the pool couldn't be used, and there were no other amenities. The restaurant was only open on occasion while we were there, so we never got to try the food. If you are looking for an economical option and will not need to do much other than sleep in your room, then this might be a good option for you.
Stayed 3 nights in Jun 2022
Response from al on 20 Jun 2022
Thank you for talking the time to write us a review sorry for incontinence and pool was under sampled so sorry

2/10 Terrible

Scott

Stayed 2 nights in Jun 2022

6/10 Okay

dewayne

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Used to be a good place to stay but not now had 2 towels for 4 people couldnt get any it was like they were going out of bussiness
Stayed 2 nights in Jun 2022
Response from al on 20 Jun 2022
Thanks you for talking the time to write us a review . sorry for inconvenience your comments will be looked in to by our team.

6/10 Okay

Jim

Liked: Cleanliness
Stayed 2 nights in Jun 2022
Response from al on 20 Jun 2022
thanks to review

8/10 Good

Chad, Durham

Business traveller
Liked: Cleanliness, staff & service
The price was perfect for my travels. I only needed a place to sleep and I was by myself. The facilities looked a little behind with the up to date look
Stayed 1 night in Apr 2022
Response from al on 20 Jun 2022
Thanks you for taking the time to write us a review. your comments will be looked in to by our team. your comfort is our priority. so sorry for inconvenience

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it wasn’t bad for the price.
Stayed 1 night in May 2022
Response from AL on 3 May 2022
Thank you so much

4/10 Poor

Daniel

Business traveller
Disliked: Property conditions & facilities
I asked for, and was supposedly given a non-smoking room. But the stentch of stale cigarettes was so over powering, & nauseating I left after an hour and a half. i was refused a refund, and went and stayed some where else. I do not recommend this hotel.
Stayed 4 nights in Feb 2022
Response from Al patel on 25 Feb 2022
Thank you for talking the time to write us a review. Regrettably it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short falls in satisfying your needs. Regarding cleanliness and excellent customer service Rest assured that your comments will be looked in to by our team. your comfort is our priority.sorry for . inconvinace.

10/10 Excellent

connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

4/10 Poor

Loretta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was friendly and helpful. But, there was a nasty stain on our bedspread. We called the front desk and it was quickly replaced by a very apologetic staff member. The next morning, the shampoo bottle was full of water so no shower for me. This tells me they reuse the bottles. When I told the front desk at check out, they were again, very apologetic. The rest of the room, etc was very clean. The decor and furniture is old, but it was clean for the most part. A good value if you want a cheap stay.
Stayed 1 night in Oct 2021
Response from A PATEL on 17 Oct 2021
Thanks for talking to us we are extremely sorry for inconvenience caused deeply regretted. our team will be take care in future not happaned this kind of issue. so please give one more chance stay with us