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Reviews of The Blue Water

4.5 out of 5
The Blue Water
Thalpitiya, Wadduwa

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 95 reviews" "
Rating 8 - Good. 34 out of 95 reviews" "
Rating 6 - Okay. 18 out of 95 reviews" "
Rating 4 - Poor. 4 out of 95 reviews" "
Rating 2 - Terrible. 4 out of 95 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our 3rd time at The Blue Water and it never disappoints. Kushuni and Chamal deserve special mentions as they go above and beyond the service expected. We will be back as soon as we can. Thanks to The Blue Water Hotel again for making our visit to Sri Lanka an absolute pleasure .
Stayed 7 nights in Apr 2022
Response from Kavinda on 21 Apr 2022
Dear Mark, Greetings from The Blue Water! We are glad to hear that we met your expectation levels and you are happy with your stay. Thank you for sharing your comments and looking forward to welcome you back. Thank you,

6/10 Okay

Marc

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but suites amenities missing
We opted for the Executive Suite, which was offered with some special services (special restaurant, lounge for drinks and happy hour), etc., that were not operating due to Covid. It’s a nice, comfortable hotel with professional, kind staff, but I would advice booking the basic rooms until they get things sorted.
Stayed 5 nights in Dec 2021
Response from Kavinda on 13 Dec 2021
Dear Marc, Greetings from The Blue Water Hotel & Spa! Thank you for choosing us for your stay. We appreciate your valuable feedback and it means a lot to us. Points which you are highlighted well noted and looking forward to welcome you back. Thank you,

8/10 Good

shani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast buffet didn't have much of a spread.
Stayed 1 night in Dec 2019
Response from Assistant Manager - E Commerce on 13 Dec 2019
Dear Shani, Greetings from The Blue Water Resort & Spa! Thank you for choosing us and taking your valuable time to review us. We will look into the point which you have mentioned about the breakfast buffet and thank you for letting us know about your suggestions which will help us to improve. Thank you, Best Regards.

6/10 Okay

Mohan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice grounds, rooms.
It was ok. There was a big convention with hundreds of people. So it was a zoo when I was there. Huge long line for dinner buffet. Not ideal.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's unique architecture, open spaces and the garden were pleasing.
Stayed 3 nights in Apr 2019

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
Perfect for relaxation.Fantastic food at reasonable prices. Wine a bit on the high side.We stayed in a club suite which had extras like free cocktails, butler service and use of the excutive lounge for teas ,coffees and fresh juice and soft drinks. Hotel was immaculate in all ways.
Stayed 13 nights in Feb 2019

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away if you want to relax
Beware!! Don’t stay at this hotel if you want to relax and sit by the pool. This hotel has less than 100 sunloungers to accommodate over 250 guests. If you don’t get up early, or pay the pool attendant to reserve your sun lounger, you will receive a tatty bit of foam and a towel to sit on the floor until something becomes available. The pool is dirty and green unlike the crystal blue waters as shown. The rooms are dirty with lights falling out the ceiling and cockroaches on the floor. The club lounge access is a joke which is leftover food from breakfast
Stayed 7 nights in Feb 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Blue Water
Great hotel, very comfortable and stylish. Club suites are definitely the way to go, beautiful rooms and worthwhile additional amenities.
Stayed 6 nights in Feb 2019
Response from Palaka P. on 19 Feb 2019
Dear Sir, Many thanks for the stay with us & we are so happy to note the review shared , encouraging the team ! Looking forward to having you stay with us back again , in the near future ! Best Rgds, Palaka D.L.Perera

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, peaceful surroundings & excellent service. Very convenient to get to since it is close to the city.
Stayed 2 nights in Sep 2018
Response from Palaka P. on 23 Feb 2019
Dear Guest , We are happy to note that you have enjoyed the recent stay at "The Blue Water" & our sincere thanks to you for the review shared ! Looking forward to receiving you back in the near future ! Best Rgds, Palaka D.L.Perera

8/10 Good

Verified traveller

Stay at blue waters
It was pleasurable
Stayed 1 night in Aug 2018
Response from Palaka P. on 19 Sept 2018
Dear Guest , Sincere thanks for having shared a review based on your recent stay at our resort , "The Blue Water" ! We look forward to seeing you back as our guest ! Best Rgds, Palaka Perera

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE!! Would absolutely never book with this business again!
Stayed 2 nights in Jul 2018
Response from Palaka P. on 7 Aug 2018
Dear Guest , Sad to note the tone of your 'extremely un-reasonable & un-substantiated ' review !! It would have been very reasonable of you , had chosen to be a bit more descriptive as to which aspects of the hotel & / or it's services did not meet with your expectations. However, being a past guest of "The Blue Water" we certainly wish to see you visiting us back again , as the time permits ! Best Rgds, Palaka D.L.Perera

6/10 Okay

Suggy, Toronto, Canada

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Friendly and helpful reception staff. Food and beverage services at the restaurant were somewhat satisfactory; however, only a very few stand-outs in the buffet spread. Restaurant staff were swift. Bathroom cleanliness was an issue; when checked in, dirty, wet tissue was found in the dirty toothbrush holder; toilet seemed to have not been cleaned as it had toilet paper in it and was not flushed. The phone wreaked of musty odour that would not go away after house keeping cleaned it with alcohol. Balcony and balcony furniture were dirty. Overall, the property needs some attention. The adjacent beach is rather small and had dogs and cows roaming about. The dogs were on the property too. The pools were the highlight. Coconut trees on the property added to the resort feel. The live band during my one night stay was very good and enjoyable. Overall, poor value for the money.
Stayed 1 night in Jul 2018
Response from Palaka P. on 7 Aug 2018
Dear Sir / Madam, We are sincerely thankful for the time taken to share your thoughts with us via this page ! We would certainly investigate deeply into & ensure that the lapses described in your comments would not be left for any guest to experience in the future ! Therefore our gratitude for inviting our attention to these areas of concern ! We look forward to seeing you back with us in the not-too-distant future ! Best Rgds, Palaka D.L.Perera

6/10 Okay

regina

Liked: Cleanliness
Disliked: Property conditions & facilities
Not a 5* hotel
Hotel needs renovation. A few ants in the room. Beach not very nice and needs to be cleared (large chunks of wood wash up). Cannot walk to anything.
Stayed 3 nights in Jul 2018
Response from Palaka P. on 7 Aug 2018
Dear Madam, Many thanks for taking the time to share your thoughts with us ! We are truly grateful for your constructive comments ! We hope to see you back with us , in the near future ! Best Rgds, Palaka D.L.Perera

10/10 Excellent

Reshane, Colombo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time and expierience provided by the hotel and staff! Cant go wrong.
Stayed 1 night in Jul 2018
Response from Palaka P. on 7 Aug 2018
Dear Sir, Great to learn you have enjoyed the stay very much ! Thanks for taking the time to share your pleasant experiences via this page ! Look forward to seeing you back , soon ! Best Rgds, Palaka D.L.Perera

8/10 Good

Reshane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
The place was amazing! Food was divine! Great stay although they need to try not do loud construction or repairs in adjoining rooms where the guests occupy. But all on all it was a great holiday with the staff being as accommodating and helpful all the way. Great place to relax!
Stayed 1 night in Jul 2018
Response from Palaka P. on 7 Aug 2018
Dear Sir, So happy to see you have enjoyed the stay very much ! Thanks for the constructive comments that would be taken in the right spirit ! Hope to see back soon ! Best Rgds, Palaka D.L.Perera

10/10 Excellent

Asanga, Melbourne

Liked: Cleanliness, staff & service, room comfort
Had a good time with my family
Stayed 2 nights in May 2018
Response from Palaka P. on 7 Aug 2018
Dear Sir, So happy to note you have enjoyed your holiday with us , very much ! Our sincere thanks to you for taking the time to share a review expressing you thoughts , with all of us !! We look forward to seeing you back with us in the near future ! Best Rgds, Palaka D.L.Perera

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Very disppointing service
Spent 2 nights here with family recently. The room was clean and well-equipped with what we needed. Very comfy bed and had a great sleep. However the downside was the service, in particular the difference we observed from the point of check-in in how we were treated (as Sri Lankans) vs other foreign guests. We had to ask several times for simple things like tea and coffee at breakfast before we actually received it. Given the disappointing service (apart from a lovely waiter at the Seven Seas a la carte restaurant on our last night), we wouldn't recommend this hotel again and won't be visiting in the future.
Stayed 2 nights in Apr 2018
Response from Palaka P. on 9 Aug 2018
Dear Sir / Madam, We are sad to note that you have experienced discomfort where some of our services are concerned & especially the very thought ( most unfortunately with no substantial reason ) of being treated in-equally in comparison to foreign guests ??? Sorry , if any of my team-mate/s have behaved in this manner , but let me assure that the team at "The Blue Water" would never ever discriminate our own Sri Lankan guests as against any other nationality! We are truly grateful to our Sri Lankan guests ( most of whom are repeat visitors ) for keeping us going strong during the troubled days of our country ! However, we would invite you to visit us again & experience the "Traditional Blue Water Hospitality" at it's best , in the not-too-distant future !! Best Rgds, Palaka D.L.Perera

8/10 Good

Trevor , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent pool. Close to Colombo
Very enjoyable stay. Staff was very friendly and helpful. The hotel put up a great Sinhala New Year celebration and the kids enjoyed this event. The only comment would be that the bathroom can do with a good scrub and clean.
Stayed 4 nights in Apr 2018
Response from Palaka P. on 19 Sept 2018
Dear Guest , Many thanks for the review shared & so happy to note that you have enjoyed the stay very much ! Also , our sincere gratitude for the constructive suggestion ! We eagerly wait to seeing you back at "The Blue Water" in the not-too-distant future ! Best Rgds, Palaka D.L.Perera

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found that the food was over priced and unimaginative and the soft drinks expensive
Stayed 2 nights in Apr 2018
Response from Palaka P. on 19 Sept 2018
Dear Guest , Our sincere apologies for the late response , many thanks for having stayed with us & the review shared via this page ! Your comments have given us the opportunity of looking back at our pricing in an attempt to bring about any rectification needed ! We look forward to having you back in the near future! Best Rgds, Palaka D.L.Perera

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice but
Very nice hotel BUT buffet had limited choices for kids and was less extensive than many others. Sea too rough for swimming except first thing

8/10 Good

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little disappointed with one aspect of our stay. I booked a Superior Deluxe Sea View room, but they didn't have one when I checked in. They upgraded us to a Club Suite, which was a bigger room, but the room was at the corner of the property and didn't have a Sea view.

8/10 Good

Charlotte, Birmingham UK

Liked: Cleanliness, staff & service, room comfort
Hotel for relaxing
Nice and relaxing with friendly staff. We stayed over new year for a week and the hotel was not over crowded so there was no scrum for sun beds etc... We had b&b and the breakfasts were very good. The gym staff are excellent and very helpful. I do think for a 4* the aminites such as communal toilets are not up to standard and a little more attention to the hotel feeling plush would certianly enhance the 4* experience that would further enhance the experience of this hotel.
Stayed 7 nights in Dec 2017
Response from Sincerly, The Blue Water. on 24 Jan 2018
Thank you for sharing your experience with us! We are delighted you had a pleasant stay at The Blue Water. The review will be forwarded to the relevant department and will improve the necessities accordingly. Nevertheless we hope to welcome you back soon!

10/10 Excellent

Archunan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice hotel. Big pool. Great food. Highly recommended.
Stayed 2 nights in Aug 2017

6/10 Okay

Dev, Sydney

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Do not waste your money
Have been travelling in Sri Lanka, Vietnam and Singapore. Also in the past Malaysia and Phuket. This hotel is completely overrated, V. expensive for the service provided. Staff has no idea how to look after guest. Hotel pool was under construction but the customers were not informed when booking, no apologies at the counter or later. All ponds are empty, can see only the dirty water. The hotel is hired to local banks etc for training purposes, during the break those guest sit on other guest who hire rooms. It was terrifying experience for my daughters. Beach ? what ? there is no beach, dirty never seen anything like that. Staff not even bothered. Locals outside the hotels too don't have much regards anymore. Don't waste your money and patients on this hotel. ex Sri Lankan now living in Sydney. thanks.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verghese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very very special place
The best family vacation we ever had

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing stay. The hotel is very kind to provide a free new year's gala dinner & party.

10/10 Excellent

Modaya , MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Location, food and facilities were excellent including the staff

8/10 Good

uddina, p

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely place ...
We were upgraded to a club suite and it was a very nice suite.
View from the room
View from the room
Sunset

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kaz, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place
One of the best places I've stayed during my vacation in SL. Overall 5stars. Rooms are very big and spacious, good food and very clean.

8/10 Good

Soon Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for holiday
The stay was good. I rented the table tennis bats and used the facility for free. Good service from the hotel staff and good breakfast range.

6/10 Okay

Charles, Seeduwa

Liked: Staff & service
Disliked: Property conditions & facilities
Room were not ready by the check-in
1. No bath towels available in the room during check in 2. Room was not ready 3. No tooth kits for all. 4.Had to call several times for tea making items. Very little available in the room. 5. No hot water

2/10 Terrible

Anjalee, Sri Lanka

Disliked: Staff & service, room comfort
Worst experience ever...
A very bad experience, and we are highly disappointed that we stayed at Blue Water. Starting from the beginning, our check-in details were not updated in their system and they were saying that it's a system error and asked for e-mail verification, which was very annoying. We booked 3 rooms but only one was ready and we had to stay for 2 hours until the other 2 rooms were ready. To make it even worse, the Air Conditioner of the room was not working properly and it was very warm in the room. We complained more than 4 times, but the issue was not attended properly. The bathroom did not have a bidet shower, which was very uncomfortable. The appliances of the room were very old, and definitely not up to the 5 star standard. The flush of the bathroom was not working, and no one came to even see what the matter was. The only plus point at the hotel was the buffet, which was very tasty. Highly unsatisfied and will never recommend this hotel to anyone.

10/10 Excellent

cristina, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely hotel right by the ocean beach
One reason for which i decided to stop at this hotel was its location on the beach by the ocean, the rooms look and spacious green territory for relaxation with multiple pools. I don't regret a minute that I made this choice! It was absolutely worth it! The price reasonable for an excellent service quality! Very clean and extremely comfortable and homey rooms! Soft beds, sofa in the room and patio on top of everything! Every room is with view and patio! Isn't that amazing? And falling asleep every night with the balcony door open while hearing the ocean was just like paradise! The staff were very lovely and helpful, and they allowed me to chek out later than usual, which i appreciate as extra mile! Room cleaned regularly and provided every afternoon with that staff against insects/mosquitos. There was a guy Ravi Rasika from the restaurant whose profesionalism and pleasant approach i liked a lot! I adored the big green territory where you can relax and enjoy the sun literally while tanning on the grass by the pool, or under the shadowy palm trees, or even few meters away on the beach by the ocean! Squirrels and birds will keep you sometimes company as well, so you could even feed them to keep them come closer to you. The buffet option was nice and with a quite varied choice for dinner, lunch or breakfast to keep you full for hours ahead! As well is great the varied perfomers programe that hotel would offer every evening for a more pleasant stay and evenings.

6/10 Okay

Richard, Phuket, Thailand

Not a 5 star hotel in my book
Location is good directly on the beach and with a nice garden for sun worshippers.Room and balcony are run down and require urgent maintenance. Breakfast is OK 6/7 out of ten but not 5 star quality and variety like 5 star hotels in Hong Kong, Bangkok and Singaore which standards we are used to.Lunch in the Nautilus premium restaurant where we were the sole diners was excellent, both food quality and service.Would we stay again, probably not but this applies to almost all Sri Lankan hotels.

6/10 Okay

Zakir

6/10 Okay

Zakir

6/10 Okay

Zakir

6/10 Okay

Zakir

Liked: Staff & service

8/10 Good

Zakir

Liked: Staff & service

8/10 Good

Charles, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a problem with the AC not working which was fixed to my satisfaction when the manager was informed with haste . There is a problem in most hotels that AC level is set too high for UK visitors .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Very comfortably even the standard room was well done

10/10 Excellent

Mike and Judith, Nottingham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We ended up here after a self designed tour of Sri Lanka. It is an excellent hotel and the service was second to none. It has wonderful gardens and as swimmers we appreciated the very impressive pool. We used two of the restaurants and found the food good. It was a great climax to our holiday and we thoroughly enjoyed our stay and the facilities the hotel offered.

8/10 Good

Chris, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel.
Staff and dining was great. Need to get control of Mosquito problem.

10/10 Excellent

H , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Good value. Each room has a terrace with beautiful views. Rooms are clean and spacious. Food overall excellent. We had a very pleasant stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel all round
We stayed for 5 days during the rainy season. Hotel staff were fantastic from start to finish; everyone was so friendly and helpful. The hotel has three restaurants, all of which were outstanding, especially Nautilus with their fabulous seafood. Having said that, Seven Seas, advertised as a 24 hour coffee shop, was also amazing. It was practically gourmet food. Photos on the website do not do the hotel justice, especially the pool and grassy sunbathing area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay.
Very good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort