Thank you, Stephanie, for your feedback! We sincerely apologize for any unwanted critters you encountered during your stay with us and appreciate you identifying this area in need of attention. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.