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Reviews of Residence Inn by Marriott Walnut Creek

3 out of 5
Residence Inn by Marriott Walnut Creek
2050 North California Boulevard, Walnut Creek, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 283 out of 458 reviews" "
Rating 8 - Good. 82 out of 458 reviews" "
Rating 6 - Okay. 40 out of 458 reviews" "
Rating 4 - Poor. 28 out of 458 reviews" "
Rating 2 - Terrible. 25 out of 458 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, comfy bed, clean, and good service.
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

10/10 Excellent

Henna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

SALVADOR

Travelled with family
Liked: Cleanliness, staff & service
Safe hotel, clean rooms, staff helpful and courteous. Parking limited so either valet or street parking.
Stayed 2 nights in Apr 2024

10/10 Excellent

opal

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Tayfun

Stayed 1 night in Apr 2024

4/10 Poor

Adam

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a fan of this location. Area was noisy, not much access to restaurants, outdoor area was subpar. Was not aware that this property was pet friendly, had a few unwanted interactions with other peoples pets. Will not stay here again nor recommend it to friends/family
Stayed 1 night in Feb 2024

10/10 Excellent

Dylan

Stayed 1 night in Mar 2024

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amenities. Good breakfast. Well-equipped gym. The room and bathroom are clean but the pots in the kitchen are not clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

GAIL

Liked: Cleanliness, staff & service, property conditions & facilities
very limited drop off area and only $30 valet parking
Stayed 2 nights in Feb 2024

8/10 Good

Verenique

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the valet parking was way too expensive and my Netflix account was not logout and wiped out as it should have upon checkout. The result was that someone was able to use my Netflix account and wiped out all my profiles and created his own. I had to reset my Netflix account and credentials.
Stayed 7 nights in Dec 2023

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Yuka

Stayed 1 night in Jan 2024

10/10 Excellent

Dumile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was OK
Parking expensive. Interesting layout of room but could not reach glasses in nice kitchen. Design not quite right!
Stayed 2 nights in Dec 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kryijztoff, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Ivy, Monterey Park

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
First night, room had no heat. Had to call for service twice before technician came, still not fixed and asked guests to change room after unpacking. Next day, asked for room cleaning service. Front desk promised to do so but never did , did not even provide clean towels for the night. Had to call twice before towels got delivered. Totally disappointed!
Stayed 3 nights in Dec 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above.
Stayed 1 night in Nov 2023

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property . Many amenities . Good breakfast . Barsoom and parking attebdabtv on the Monday and Tues before Thanksgiving were friendly and professional . The mattress could be upgraded . It's in a busy area so you can hear traffic and bart .
Stayed 6 nights in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Very modern looking. Everything looked new. Comfortable spacious rooms.
Stayed 1 night in Nov 2023

2/10 Terrible

Lucrecia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a reservation for this hotel. I was out of town for work, I get an email during my meeting and they said my reservation got cancelled for the night. Because they overbooked it. Then, I had to scramble during my meeting to try to find another hotel. I got this reservation with several weeks in advance. So very unprofessional. Not very happy. They didn’t even say sorry for the inconvenience and compensation for the trouble.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Corey, Chino

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was ok. The beds were extremely uncomfortable. That was tough to endure for our 3 night stay. But we asked for extra pillows and it seem to help a little bit. The showerhead was a little abusive. Lol there was no option to change the setting. Other than the 2 complaints, hotel is in a great location & close to everything you need. The bart was about a 5 minute walk.
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 5 nights in Oct 2023

10/10 Excellent

Georgia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Lisa

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I have stayed at this hotel a few times, but I do not believe the shower was cleaned or the bathroom floor was cleaned on this visit. Too much hair. I wore my flip-flops in the shower and covered the floor in towels.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ariel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 6 nights in Oct 2023

10/10 Excellent

Ike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN AND GOOD VENTILATION SYSTEM
Stayed 2 nights in Oct 2023

6/10 Okay

Lux

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel reception difficulties looking for our reservation but found found it in the end. Did not tell us what’s included in our booking and location of amenities. We have to wonder around find it ourselves. No friendly orientation of how to go around town since it’s our first time. He just give us the key card and off you go. Not so eager to make us welcome
Stayed 4 nights in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Moneir Aziz on 1 Oct 2023
Dear Michelle,On behalf of the entire hotel team, I want to thank you for sharing about your stay @ the Residence Inn Walnut Creek.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most. Your feedback has been shared with ALL TEAM MEMBERS as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Marislova

Stayed 2 nights in Sep 2023
Response from Moneir Aziz on 1 Oct 2023
Dear Marislova, Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Racquel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Sep 2023
Response from Moneir Aziz on 1 Oct 2023
Dear Racquel,On behalf of the entire hotel team, I want to thank you for sharing about your stay @ the Residence Inn Walnut Creek.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most. Your feedback has been shared with ALL TEAM MEMBERS as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Paul

20 young kids screaming and running around in the lobby without supervision or guidance. Loud adults yelling obscenities outside until midnight. $30 per night to park. Remarkably expensive snacks and drinks.
Stayed 2 nights in Sep 2023
Response from Moneir Aziz on 1 Oct 2023
Dear Paul, Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

U OCK EDWARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, clean and quiet. The only thing that needs to be improved is I would be glad if the hotel tidied my room everyday, which they never did although the room was clean and I only stayed there for 3 nights, but I still had garbage in the room for 3 days, which was not so pleasant as I had bought takeaway food back to my room.
Stayed 3 nights in Aug 2023
Response from Moneir Aziz on 1 Oct 2023
Dear Guest,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. your concern has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk team was so helpful and accommodating!
Stayed 1 night in Sep 2023
Response from Moneir Aziz on 1 Oct 2023
Dear Abigail,On behalf of the entire hotel team, I want to thank you for sharing about your Stay @ the Residence Inn Walnut Creek.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most. Your feedback has been shared with ALL TEAM MEMBERS as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and friendly. Hotel was very clean. Room was also very clean and quiet. Beds are comfy. Be aware, there is no self parking so if youre planning to park it will cost you $30 tacked onto your room bill. It was very convenient using the valet overall.
Stayed 1 night in Aug 2023
Response from moneir aziz on 29 Aug 2023
On behalf of the entire hotel team, I want to thank you for sharing.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Olivia

Stayed 1 night in Aug 2023
Response from Moneir Aziz on 1 Oct 2023
Dear Olivia,On behalf of the entire hotel team, I want to thank you for sharing about your stay @ the Residence Inn Walnut Creek.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most. Your feedback has been shared with ALL TEAM MEMBERS as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

russ

Stayed 1 night in Aug 2023
Response from Moneir Aziz on 1 Oct 2023
Dear Russ,On behalf of the entire hotel team, I want to thank you for sharing about your stay @ the Residence Inn Walnut Creek.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most. Your feedback has been shared with ALL TEAM MEMBERS as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

LEILA, LOS ALTOS

Liked: Cleanliness, staff & service, property conditions & facilities
This property charges $200 fee up front and you will not get your money back for days. It does not mention this on the trip advisor site. The manager when I complained about this did not listen. He was extremely rude. He could have just finished by saying, im sorry mame but this is our policy. Instead he was extremely rude, talking over me, being very rude. Marriot, this is not ok. I have been a guest and have never seen these $200.00 deposits charged for no reason.
Response from Moneir Aziz on 16 Aug 2023
Dear Donna ,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Moneir Aziz on 16 Aug 2023
Dear Frank,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us @ the Residence Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all Hotel Leadership tea as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Shani

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great traveler’s for a short stay. Stayed one night visiting a friend in Walnut Creek. Clean, easy, and affordable.
Stayed 1 night in Jun 2023
Response from Moneir Aziz on 12 Jul 2023
Dear Shani,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.