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Overall was a good stay. Can tell hotel is showing some wear, example in the shower. Also, musty smell when you enter the room, perhaps air conditioner/heating unit need a cleaning. Breakfast was good. Check in was super fast. Thin ceilings/floors, could hear walking, kids running above us.
Denise
Stayed 2 nights in May 2024
Response from Management on 28 May 2024
Thanks for taking the time to share this feedback with us, Denise! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future.
Thanks for taking the time to share this feedback with us, Matthew!
6/10 Okay
Mary
Travelled with family, Travelled with family and small children
18 May 2024
Disliked: Staff & service
Mold in the bathroom ceiling, vent fan doesnt work well
Mary
Stayed 1 night in May 2024
Response from Management on 20 May 2024
Thanks for taking the time to share your experience with us, Mary. We're sorry to hear of the issue you had with your bathroom, and will be sure to address this moving forward to ensure a better stay for our guests in the future.
Thanks for sharing this feedback with us, Jonathan!
10/10 Excellent
James
22 Apr 2024
James
Stayed 1 night in Apr 2024
Response from Management on 13 May 2024
Thanks for taking the time to share this feedback with us, James!
8/10 Good
Lorie
Travelled with family
21 Apr 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The desk associate when we were checking in was very rude and persistent that I only had 1 room and I had 2 room reservations. She continually and adamant that there was only 1 room and I was trying to explain that my card had been charged over $800 and she said you need to find that reservation number in a very intimidating tone. I even ask about my father’s name and she was like nope. I found the reservation on app and finally was checked in.
The other trouble was parking, there was construction vehicles, 2 buses, and vehicles with trailers that took up over half the parking spaces. Need some parking for those larger things to not take up all the spaces and there was 5 or 6 Diamond Club spaces and when you factored that with all the other- there just was not a lot of space left.
Terrible staffing who know practically nothing about how to run the desk. They know nothing about the area and the check in and check out process was horrible. Would not recommend staying here.
Brittany
Stayed 2 nights in Apr 2024
Response from Management on 23 Apr 2024
Thanks for taking the time to share your experience, Brittany! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future.
It is one of the nicest hotel rooms we’ve stayed at while traveling. The room is very large and comfortable with 12 ft. ceilings in our room! The bathroom is also very generous with wonderful amenities of built in bottles of shampoo, conditioner, body wash, hand soap and lotion. No tiny bottles to struggle with. We have a nice sitting area with a sofa and coffee table large enough for my husband and I to eat our dinner on. The in room Keurig coffee pot is a plus. We will definitely try to stay here in the future!
Ralph
Stayed 1 night in Apr 2024
Response from Management on 29 Apr 2024
Thanks for taking the time to share this feedback with us, Ralph! We're so happy to see you enjoyed your stay, and hope to welcome you back again in the future!
The only issue that we had was there was a continuous noise that we think was coming from the pipes in the bathroom. It wasn’t that bad though.
Elisia
Stayed 1 night in Apr 2024
Response from Management on 29 Apr 2024
Thanks for taking the time to share this feedback with us, Elisia! We'll be sure to take this information moving forward to ensure a better stay for our guests!
The room was small, but nice and clean. The beds were comfortable. Breakfast was the only negative. It as understaffed. empty trays were not refilled I. A very timely matter. The floors in the breakfast area were so dirty we could hear our shoes unsticking as we walked. The trash bins were over flowing and the table tops were not being wiped between guests.
Kathy
Stayed 1 night in Apr 2024
Response from Management on 9 Apr 2024
Thanks for taking the time to share this feedback with us, Kathy! We appreciate you sharing this information, as we'll be sure to take it moving forward to ensure a better stay for our guests.
I really enjoyed this hotel! So many channels to choose from on the tv unlike most with satellite channels. Breakfast was also much better than most. I will never go back to syaing at other hotels anymore if I can help it !
Madison
Stayed 2 nights in Mar 2024
Response from Management on 9 Apr 2024
Thanks for taking the time to share this feedback with us, Madison! We're happy to see you enjoyed your stay, and hope to welcome you back again in the future!
Staff was mid, not super friendly but they did suggest a great restaurant across the street that had great food and super quick service. Kids were running and playing in the halls on all floors, waited till almost midnight to call and ask for them to ask them to stop, seemed put off by my request. Room was nice and clean. Continental breakfast was nice.
Kristen
Response from Management on 9 Apr 2024
Thanks for taking the time to share this feedback with us, Kristen. We appreciate you sharing this information, as we'll use it moving forward to ensure a better stay for our guests moving forward.
Not too bad. The hot tub could have been cleaner. Plus the showers needed a little attention as well l! Beds extremely comfortable! Nice room with great TVs. Love the blackout blinds! Would probably stay again
Tesa
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
Thanks for taking the time to share this feedback, Tesa! We'll be sure to take this moving forward to ensure a better stay for our guests. We hope to welcome you back again in the future!