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Reviews of Best Western Park Hotel

2.5 out of 5
Best Western Park Hotel
136 N Park Ave, Warren, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 435 out of 821 reviews" "
Rating 8 - Good. 253 out of 821 reviews" "
Rating 6 - Okay. 68 out of 821 reviews" "
Rating 4 - Poor. 27 out of 821 reviews" "
Rating 2 - Terrible. 38 out of 821 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Travelled with partner
Liked: Amenities, property conditions & facilities
Directly across from Robins Theater!
Stayed 1 night in May 2024
Response from John Bond Manager on 17 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Ruth

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from John Bond Manager on 13 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

barbara, Burlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took a chance on this wonderful little town to see the total eclipse of 2024. This was absolutely a perfect trip I could not have imagined anything better. The breakfast was wonderful everyone at the hotel was extremely courteous and we enjoyed our room immensely. Thank you so much.
Stayed 1 night in Apr 2024
Response from john Bond Manager on 5 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from John Bond on 5 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Margaret

Stayed 1 night in Apr 2024
Response from John Bond Manager on 21 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

Verna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a funeral. It was close to the events but we wouldn’t normally visit downtown Warren. The breakfast was appreciated!
Stayed 1 night in Apr 2024
Response from John Bond Manager on 5 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Sheoni

Disliked: Amenities
Found a bug in my bed
Stayed 1 night in Apr 2024
Response from John Bond Manager on 16 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Eileen

Stayed 2 nights in Apr 2024
Response from John Bond Manager on 5 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location next to the Court House was so nice and very historic.
Stayed 2 nights in Apr 2024
Response from John Bond Manager on 11 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

John, Hot Springs

Disliked: Cleanliness, amenities, property conditions & facilities
This place was a dump the room smell like mildew and cat piss. The whole thing is a very very old hotel. I would highly recommend not staying there if there have been a room available somewhere else I would’ve got one and it was very expensive compared to what was available pricewise
Stayed 1 night in Apr 2024
Response from John Bond Manager on 8 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Pratik

Travelled with family
Liked: Staff & service
Needed a place to stay overnight on the long drive from CT to Indiana. We paid $200 for the night. Pros: Decent hot breakfast with eggs, sausages, and pancakes. Choice of cereal, toast, OJ, and coffee. Gym was OK if you were the only one. If there were other patrons, I can only imagine it would feel crowded. Right across the street from the beautiful Museum building. Cons: Everything was old and dated including doorknobs, showers, carpets, etc. Parking was in the back of the building in what felt like a shady location. Felt as if we were transported into the 80s. We really overpaid for such a dated and ho hum hotel at a below-average location. We have paid $80 bucks for hotels that felt better than this. And that's about I would have paid for it if I knew while booking what I knew after staying overnight.
Response from John Bond Manager on 18 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Susette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility
Stayed 1 night in Mar 2024
Response from John Bond Manager on 18 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs in our room!!!!! No other rooms available that could accommodate my family.
Stayed 1 night in Mar 2024
Response from John Bond Manager on 18 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk professional did a great job. When we got to our room, it was very clean and spacious. Thank you!
Stayed 1 night in Mar 2024
Response from John Bond Manager on 15 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice and the hotel is very convenient to the Packard Music Hall and walking to many bar restaurants Free parking with rear entry to hotel The manager staff were very helpful
Stayed 1 night in Mar 2024
Response from john Bond Manager on 15 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

James

Liked: Cleanliness
Everything was nice ,just no ice in the ice machine was my only issue
Stayed 1 night in Mar 2024
Response from John Bond Manager on 12 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Leann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Loved the “Underground” bar!
Stayed 1 night in Mar 2024
Response from John Bond Manager on 10 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the hotel but wish it had a larger TV and it would have been nice to close the drapes for privacy
Stayed 1 night in Mar 2024
Response from John Bond Manager on 10 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Irene

Travelled with partner
Liked: Cleanliness, staff & service
We entered the parking lot and had to pay $3. When I asked for reimbursement I was told that I should have parked on the downtown street and come in to get my room key first that would have worked at the parking lot gate. Nothing on line gave that info neither on the hotel web site or the booking web site. I did not get my money back.
Stayed 1 night in Feb 2024
Response from John Bond on 27 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
Nice hotel but found mold growing on the walls above
Stayed 1 night in Feb 2024
Response from John Bond Manager on 9 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Strange Shower
It was fine. I love the old building itself. Staff was friendly and addressed any concerns. The major issue I had was the strange choice to put the shower head in the middle of the wall, pointing directly out of the narrow shower. It would have been ok if the shower had a door but it was just a shower curtain. So basically my shower was interrupted because I noticed the water was literally flowing from the shower to the bathroom floor. I'm not sure who designed this but I had to use every towel in the room to clean the mess up.
Stayed 1 night in Jan 2024
Response from John Bond Manager on 9 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Eva

Stayed 1 night in Feb 2024
Response from John Bond Manager on 9 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ronald

Stayed 1 night in Feb 2024
Response from John Bond Manager on 1 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Paul

It kind of needs updating, ....bigger TV, USB outlets, new room doors.
Stayed 1 night in Jan 2024
Response from John Bond Manager on 2 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Bond Manager on 30 Jan 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Kilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from John Bond Manager on 26 Jan 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Brian

Travelled with partner
Nice size clean room with fridge, microwave and coffee maker. The breakfast was good. Staff was helpful in getting me two extra caffeinated coffee filters for my room. Only downside is some homeless wanderers outside of the hotel which is out of their control.
Stayed 1 night in Jan 2024
Response from John Bond Manager on 22 Jan 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest room I’ve ever had. Very comfortable and quiet
Stayed 1 night in Dec 2023
Response from John Bond Manager on 16 Dec 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome place to stay if you are catching a show at the Robins Theater. The area has a decent amount of restaurants for a smaller town, and walking around the nearby park was also a lot of fun. Overall, I give this hotel 4 stars because of location and friendly service. However, the rooms could use some updating, and I found it a little difficult to sleep due to the heater turning on and off.
Stayed 1 night in Dec 2023
Response from John Bond Manager on 15 Dec 2023
Dustin, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from John Bond Manager on 15 Dec 2023
Kevin, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities
We walked to Robins Theater. Several good places to eat nearby. Nice bar in basement of hotel.
Stayed 1 night in Nov 2023
Response from John Bond Manager on 24 Nov 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jennifer, Staten Island

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great and comfy hotel. Nice staff and the rooms were clean. The area isn’t Terrible but be mindful of strange people wandering around. The bar downstairs is amazing and the restaurant Downtown 124 a few doors down is incredible!!
Stayed 2 nights in Nov 2023
Response from John Bond Manager on 13 Nov 2023
Jennifer, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Lydia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room and common areas were all incredibly clean. There was on site dining and bar, which I do not believe were affiliated with the hotel. Service there was good, food was good but it was mostly bar food, wings, burgers, etc. The salad I had was very good. There was good left in the refrigerator in my room but the frig was clean and the food looked brand new. I think maybe housekeeping forgot to check the frig that morning.
Stayed 1 night in Nov 2023
Response from John Bond Manager on 13 Nov 2023
Lydia, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

JOZEFA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, no-nonsense accommodations
Many family members were in Warren for a funeral. This Best Western was in the perfect location. Checking into our rooms that evening provided a lot of comfort in a stressful day. This hotel is very clean. The breakfast buffet was very nice and offered a lot of variety.
Stayed 1 night in Oct 2023
Response from John Bond Manager on 30 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
The original hotel dates from 1880, and is a beautiful building with high ceilings and very nice woodwork. The rooms are all up to date with plenty of table top outlets for electronics, etc. Staff is friendly and property is good value for cost.
Stayed 1 night in Oct 2023
Response from John Bond Manager on 29 Oct 2023
Grant, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything i expected
Stayed 1 night in Oct 2023
Response from John Bond Manager on 26 Oct 2023
Mark, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Marcus A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an old town with an old layout. Nothing wrong with the place and the people were very nice.
Stayed 1 night in Sep 2023
Response from John Bond Manager on 23 Oct 2023
Marcus, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Dora

Business traveller
Supposed to be I had to check out while 12 and the lady come to my room and say that I had to check out 11:00
Stayed 1 night in Oct 2023
Response from John Bond Manager on 21 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice room for small getaway
Response from John Bond Manager on 19 Oct 2023
Jeffrey, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Myrta

Liked: Cleanliness, staff & service, property conditions & facilities
Ask management to check toilet seat but they never came.
Stayed 3 nights in Oct 2023
Response from John Bond Manager on 16 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible location in a decaying city
Stayed 3 nights in Oct 2023
Response from John Bond Manager on 14 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from John Bond Manager on 14 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Little things made fir a disappointment
Stayed 1 night in Oct 2023
Response from John Bond Manager on 14 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Dianne

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from John Bond Manager on 14 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Felix

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice but one problem shower not have handicap shower I am cripple and deaf. Thank you
Stayed 1 night in Oct 2023
Response from John Bond Manager on 9 Oct 2023
Your business is very important to us and we value your feedback. We do have handicap rooms availible unless they were booked already. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, let’s talk about what I didn’t see as compared to prior reviews! There were No homeless in the park, in the hotel, nor in the parking lot. There were No flies, or gnats in the breakfast room. The TV worked great. The heat in the room hasn’t been on( it’s been summer!) so it does smell just like your house would when it first comes on in the fall, Everything was clean, staff friendly, lots of breakfast choices, the best shower water pressure as compared to any 5 star hotel. The park across the street was filled with families, people walking dogs, and a wedding party taking photos.Great place to stay, and we will be back!
Stayed 1 night in Sep 2023
Response from John Bond Manager on 9 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Pantelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Sep 2023
Response from John Bond Manager on 2 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming yet modern
A Beautiful Hotel, conveniently located in downtown Warren, super close to Robins Theater and dining. Best Western was modern with beautiful architecture and wood details, downstairs bar was convenient and a cool place to hang. Room was well-equipped, nice decor, good layout, and clean. Hot breakfast buffet was well-stocked, good food to get us on the road home.
Stayed 1 night in Sep 2023
Response from John Bond Manager on 2 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from John Bond Manager on 1 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Hugo

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Sep 2023
Response from John Bond Manager on 23 Sept 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.