my parents spent 5 nights at the hotel. at the reception, the man was not very friendly, put the key in, to the question is there breakfast in the hotel? he said that there is, for free. In the morning it turned out that it was necessary to pay. They liked the breakfast. They were also happy with the cleaning of the rooms. Unfortunately, they were able to visit the pool only 2 times out of 5 days, they were offered to pay at the reception and they were not ready for this because I ordered this hotel for them and the pool and sauna were always free. Only when I contacted the hotel by email, they replied to me that the pool was free, they visited it for the remaining 2 days, they liked it, but a big disappointment remained because of the incorrect information provided on the frondesk. I chose the hotel specifically with a swimming pool. I had a case in Hilton, USA, when I was not woken up in the morning at my request, so they gave me a dinner voucher as an apology for this without my request. Here I wrote with a request for compensation, to which the answer was let your parents, if they are dissatisfied with something, approach themselves and make claims. Of course I advised them this, but they were so kind that they decided that they didn't need anything else.