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Reviews of Hotel Indigo Warsaw - Nowy Swiat, an IHG Hotel

4 out of 5
Hotel Indigo Warsaw - Nowy Swiat, an IHG Hotel
Smolna 40, Warsaw, Mazowieckie

Reviews

9.6

Exceptional

Rating 10 - Excellent. 252 out of 322 reviews" "
Rating 8 - Good. 56 out of 322 reviews" "
Rating 6 - Okay. 8 out of 322 reviews" "
Rating 4 - Poor. 4 out of 322 reviews" "
Rating 2 - Terrible. 2 out of 322 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elzbieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderful, the staff is extremely helpful and polite the breakfast is first class! The only thing I didn’t like is how Nowy Świat street has changed for the worse
Stayed 5 nights in Apr 2024
Response from Aneta Romanowska Night Manager on 16 Apr 2024
Dear Elzbieta,Thank you for appreciating our reception staff, I will definitely share your review with my colleagues. I am glad you found our breakfast to your liking. We are glad your overall stay was a positive experience, and I hope we will have a chance to welcome you again soon.Kind regards

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in Jan 2024
Response from Aneta Romanowska Night Manager on 21 Feb 2024
Dear Simon,thank you for taking the time to share your lovely opinion with us. We are delighted to hear you had such a pleasant stay with us. We hope to see you again soon!Kind regards,

10/10 Excellent

Olesia

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Front Office Department on 13 Feb 2024
Dear Madam, Thank you for sharing your opinion with us.We hope we will have a chance to welcome you again. Best regards,

10/10 Excellent

Sidney

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Front Office Department on 11 Feb 2024
Dear Madam, Thank you for sharing your opinion with us. We are glad your overall stay was a positive experience and we hope we will have a chance to welcome you againBest regards

8/10 Good

COURTNEY

Ok
Stayed 2 nights in Jan 2024
Response from Aneta Romanowska Night Manager on 31 Jan 2024
Dear Courtney,thank you for taking the time to share your opinion with us. We are delighted to hear you had such a pleasant stay with us. We hope to see you again soon!Kind regards,

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to in Warsaw
Great staff, great hotel, great location in warsaw
Stayed 1 night in Jan 2024
Response from Aneta Romanowska Night Manager on 24 Jan 2024
Dear Mohamed,thank you for such a lovely review. Thank you for appreciating our reception staff, I will definitely share your review with my colleagues. I am glad you found our location to your liking. We are glad your overall stay was a positive experience, and I hope we will have a chance to welcome you again soon.Kind regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aneta Romanowska Night Manager on 24 Jan 2024
Dear Thomas,thank you for taking the time to share your lovely opinion with us. We are delighted to hear you had such a pleasant stay with us. We hope to see you again soon!Kind regards,

10/10 Excellent

Dmitry

Stayed 7 nights in Jan 2024
Response from Front Office Department on 11 Feb 2024
Dear Sir, Thank you for sharing your opinion with us. We are glad your overall stay was a positive experience and we hope we will have a chance to welcome you againBest regards

10/10 Excellent

Vasileios

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Aneta Romanowska Night Manager on 13 Jan 2024
Dear Vasileios,thank you for taking the time to share your lovely opinion with us. We are delighted to hear you had such a pleasant stay with us. We hope to see you again soon!Kind regards,

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Aneta Romanowska Night Manager on 10 Jan 2024
Dear Mark,thank you for taking the time to share your lovely opinion with us. We are delighted to hear you had such a pleasant stay with us. We hope to see you again soon!Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aneta Romanowska Night Manager on 28 Dec 2023
Dear Guest,thank you for your review. We are more than happy to read that you enjoyed your stay at Hotel Indigo Warsaw Nowy Swiat. We hope to see you again soon.Kind regards,

4/10 Poor

Yulya

Stayed 3 nights in Dec 2023
Response from Aneta Romanowska Night Manager on 17 Dec 2023
Dear Yulya,Thank you for your feedback, we really appreciate the points you have noted as it allows us to improve the guest experience. I am sorry for any negative impact this had on your stay and hope this doesn't stop you from returning.Kind regards,

10/10 Excellent

Max, Pueblo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, restaurant was exquisite.
Stayed 1 night in Nov 2023
Response from Magdalena Trzpil Front Office Department on 16 Nov 2023
Dear mr Ewing,Thank you for your opinion. We really appreciate that you like stay in our hotel. We are looking forward for your next visit.Best regards,

10/10 Excellent

Peter, Hollywood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice and clean hotel with courteous staff, I did not like the breakfast at all. I ordered the waffle which was clearly a frozen prepared dish at a high price, I would avoid the breakfast in the hotel. All else was nice
Stayed 2 nights in Nov 2023
Response from Aneta Romanowska Night Manager on 7 Nov 2023
Dear Peter, Thank you for taking the time to give us some feedback! We are sorry to hear the breakfast weren't as enjoyable for you as expected, I will pass on your useful feedback to our Food & Beverage team. We are pleased to see your overall experience was positive and I hope we will have a chance to welcome you again soon. Kind regards,

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. It's very central to Warsaw and near good transport links and lively main street Nowy Swiat. The staff are very welcoming and helpful. The room was fantastic, cleaned and tidied each day, warm, well equipped with all anybody could need. Nice shower room too. The lobby area is possibly not to everybody's tastes, with a massive modern chandelier, and a see-through lift, plus a comfortable bar area, but I like it. The restaurant Flo at the front of the building, is also really great for food and convenience. I recommend this hotel highly.
Stayed 4 nights in Oct 2023
Response from Aneta Romanowska Night Manager on 7 Nov 2023
Dear Nicholas,thank you for your lovely review and for staying with us. I'm delighted that you enjoyed your stay with us. Our Team will be very happy to hear your compliments. It would be a pleasure to welcome you soon again!Kind regards,

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! I loved the location and the room. The staff was fantastic, from the front desk to the cleaning staff, all super nice and hospitality. And the restaurant staff for breakfast! Wow! Just great (and so was the breakfast). Warsaw is great, but coupled with this place, it makes it amazing. I will stay here again.
Response from Aneta Romanowska Night Manager on 5 Nov 2023
Dear Paul,thank you for your lovely review and for staying with us. I'm delighted that you enjoyed your stay with us. Our Team will be very happy to hear your compliments. It would be a pleasure to welcome you soon again!Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect!
An absolute gem... interesting, clean, comfortable and with a great location. One of the better hotels I've ever stayed in.
Stayed 2 nights in Oct 2023
Response from Aneta Romanowska Night Manager on 16 Oct 2023
Dear David,thank you for your lovely review and for staying with us. I'm delighted that you enjoyed your stay with us. Our Team will be very happy to hear your compliments. It would be a pleasure to welcome you soon again!Kind regards,

2/10 Terrible

Artur Grzegorz Bonio

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Aneta Romanowska Night Manager on 16 Oct 2023
Szanowny Panie Arturze, Dziękujemy za podzielenie się z nami opinią po ostatnim pobycie. Pragnę serdecznie przeprosić za nie sprostanie Pana oczekiwaniom. Dokładamy wszelkich starań, aby każdy pobyt był jak najbardziej przyjemny i komfortowy.Pozdrawiam,

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023
Response from Aneta Romanowska Night Manager on 13 Oct 2023
Szanowna Pani Katarzyno,dziękujemy za pobyt w hotelu Indigo Warsaw Nowy Swiat oraz podzielenie się z nami swoją opinią. Niezwykle nam miło, że Pani pobyt w naszym hotelu należał do udanych. Mamy nadzieję, że odwiedzi nas Pani ponownie.Pozdrawiam,

10/10 Excellent

Stan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service. Beautiful rooms
Stayed 3 nights in Aug 2023
Response from Aneta Romanowska Night Manager on 30 Sept 2023
Dear Stan,thank you for taking the time to share your lovely opinion with us. We are delighted to hear you had such a pleasant stay with us. We hope to see you again soon!Kind regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Beautiful refurbished building in great location our premier bedroom was huge light peaceful great to have bath and shower Breakfast one of best we have every had fixed price huge range of hot and cold dishes cooked to order drinks included Prosecco freshly squeezed fruit juices Friendly helpful staff
Stayed 3 nights in Sep 2023
Response from Aneta Romanowska Night Manager on 26 Sept 2023
Dear Christopher,thank you for taking the time from your day to share your feedback with us. I am delighted to hear that you have enjoyed your recent stay with us, and that you found our personnel and breakfast to your liking. I look forward to welcoming you back to our property in the near future.Kind regards,

10/10 Excellent

David

Stayed 5 nights in Sep 2023
Response from Aneta Romanowska Night Manager on 4 Oct 2023
Dear David,thank you for taking the time to share your opinion with us. We are delighted to hear you had such a pleasant stay with us. We hope to see you again soon! Kind regards,

10/10 Excellent

Tatyana, Ponchatoula

Liked: Cleanliness, staff & service, property conditions & facilities
I love the hotel . Breakfast was the best ever .
Stayed 11 nights in Jul 2023
Response from Aneta Romanowska Night Manager on 11 Aug 2023
Dear Tatyana,Thank you for choosing to stay with us. We are so glad you had a fantastic stay with us and that you enjoyed the breakfast too! We look forward to welcoming you here again!Kind regards,

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Aneta Romanowska Night Manager on 11 Aug 2023
Dear Judith,thank you for your candid review and for staying with us. We are glad you found Hotel Indigo Warsaw Nowy Swiat to your liking. There is nothing else to do than book our hotel again! Hope to see you again soon.Kind regards,

10/10 Excellent

Marie-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Aneta Romanowska Night Manager on 11 Aug 2023
Dear Marie,thank you for such a positive review. I am glad to read you had a pleasant stay at Hotel Indigo Warsaw Nowy Swiat. We hope we will have a chance to welcome you again.Kind regards,

10/10 Excellent

Bony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
First time in Warsaw. Good experience
Stayed 1 night in Jul 2023
Response from Aneta Romanowska Night Manager on 14 Jul 2023
Dear Bony,thank you for taking the time to share your lovely opinion with us. We are delighted to hear you had such a pleasant stay with us. We hope to see you again soon!Kind regards,

10/10 Excellent

Ola

Stayed 2 nights in Jul 2023
Response from Aneta Romanowska Night Manager on 14 Jul 2023
Szanowna Pani Olu,dziękujemy za pobyt w hotelu Indigo Warsaw Nowy Swiat oraz podzielenie się z nami swoją opinią. Niezwykle nam miło, że Pani pobyt w naszym hotelu należał do udanych. Mamy nadzieję, że odwiedzi nas Pani ponownie.Pozdrawiam,

10/10 Excellent

Carina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent on all fronts!
Stayed 6 nights in Jul 2023
Response from Aneta Romanowska Night Manager on 14 Jul 2023
Dear Carina,thank you for taking a moment to share your experience about your stay with us. We are glad that your overall experience was positive and I hope we will have a chance to welcome you again. Kind regards,

10/10 Excellent

Bony

Stayed 1 night in Jul 2023
Response from Aneta Romanowska Night Manager on 11 Aug 2023
Dear Bony,thank you for taking a moment to share your experience about your stay with us. We are glad that your overall experience was positive and I hope we will have a chance to welcome you again. Kind regards,

4/10 Poor

Ella

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Jun 2023
Response from Aneta Romanowska Night Manager on 5 Jul 2023
Dear Ella,Thank you for your feedback after your recent stay and I am saddened to hear your stay was not up to the high standard you had hoped for and we strive for here at our hotel. Once again, thank you for choosing our hotel and we hope that we will have the opportunity to host you again in the future.Kind regards,

10/10 Excellent

Krystyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service, excellent breakfast, and beautiful environment. We love staying in your hotel. It is a great probability that we come back.
Stayed 2 nights in Jun 2023
Response from Aneta Romanowska Night Manager on 5 Jul 2023
Dear Krystyna,thank you for taking your time to share your opinion with us. We appreciate it, as it is very important for us to improve our service and facilities. We are glad that you appreciate the other details of our hotel and I hope you will choose Hotel Indigo Warsaw Nowy Swiat again.Kind regards,

8/10 Good

Henda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Aneta Romanowska Night Manager on 5 Jul 2023
Dear Henda,thank you for taking the time to share your lovely opinion with us. We are delighted to hear you had such a pleasant stay with us. We hope to see you again soon!Kind regards,

10/10 Excellent

Guy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all in all a wonderful stay, great location and cool hotel. minor things on the way, but they are small nuisances that pale in comparison to how much i enjoyed the hotel. so i let go . ...
Stayed 4 nights in Jun 2023
Response from Aneta Romanowska Night Manager on 30 Jun 2023
Dear Guy,thank you for your review. We are glad that besides some difficulties your overall experience was positive and I hope we will have a chance to welcome you again soon.Kind regards,

10/10 Excellent

Michael, Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was outstanding. The service and amenities were second to none. The breakfast offered was the best that I have ever experienced in terms of selection and quality. The hotel is immaculate and there is a decent gym. I am returning to Warsaw soon and will certainly return
Stayed 6 nights in Jun 2023
Response from Aneta Romanowska Night Manager on 24 Jun 2023
Dear Michael,thank you for such a positive and detailed review.We are glad you found our breakfast to your liking. I am more than happy to read that you enjoyed your stay in Hotel Indigo Warsaw Nowy Świat. We look forward to welcoming you back in our hotel in the near future. Kind regards,

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Aneta Romanowska Night Manager on 24 Jun 2023
Szanowna Pani Tereso,dziękujemy za przesłanie opinii, cieszymy się, że pobyt należał do udanych. Mamy nadzieję, iż wkrótce znowu Pani u nas zagości.Pozdrawiam,

10/10 Excellent

Svetlana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent location, beautiful building, very friendly staff, pleasant and very clean rooms
Stayed 4 nights in May 2023
Response from Aneta Romanowska Night Manager on 7 Jun 2023
Dear Svetlana,thank you for such a positive review and highest rating. I am glad you had a pleasant stay at Hotel Indigo Warsaw Nowy Swiat, and you found our location and decor to your liking. I hope we will be able to host you again soon.Kind regards,

10/10 Excellent

Andrzej, Wayland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Aneta Romanowska Night Manager on 30 May 2023
Dear Andrzej,thank you for taking the time to share your lovely opinion with us. We are delighted to hear you had such a pleasant stay with us. We hope to see you again soon!Kind regards,

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You definitely want to stay here!
Absolutely beautiful hotel! The lobby was gorgeous and my room was very large (even for American standards) and beautiful. Excellent location right by the old town area. Loved it and would stay again.
Stayed 2 nights in Mar 2023
Response from Aneta Romanowska Night Manager on 7 May 2023
Dear Danielle,thank you for your review. I am glad you found our interior design to your liking, and your overall experience was positive. I hope we will have a chance to welcome you again. Kind regards,

10/10 Excellent

Terry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a great location. Very friendly and helpful front desk staff.
Stayed 5 nights in Apr 2023
Response from Aneta Romanowska Night Manager on 7 May 2023
Dear Terry,thank you for such a positive and detailed review. I am more than happy to read that you enjoyed your stay in Hotel Indigo Warsaw Nowy Świat. We look forward to welcoming you back in our hotel in the near future.Kind regards,

10/10 Excellent

Katarzyna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2023
Response from Aneta Romanowska Night Manager on 5 May 2023
Szanowna Pani Katarzyno,dziękujemy za podzielenie się swoją opinią. Niezwykle nam miło, że Pani pobyt w naszym hotelu należał do udanych. Mamy nadzieję, że wkrótce będziemy mogli Panią gościć ponownie.Pozdrawiam,

10/10 Excellent

Raivo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, old town in walking distance, lots of restaurants around, hotels restaurant is very good, parking behind the hotel if traveling with the car.
Stayed 1 night in Apr 2023
Response from Aneta Romanowska Night Manager on 1 May 2023
Dear Raivo,thank you for such a positive and detailed review. I am more than happy to read that you enjoyed your stay in Hotel Indigo Warsaw Nowy Świat. We look forward to welcoming you back in our hotel in the near future.Kind regards,

10/10 Excellent

Zenon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Aneta Romanowska Night Manager on 28 Apr 2023
Szanowny Panie Zenonie,dziękujemy za podzielenie się z nami swoją opinią po ostatnim pobycie. Cieszymy się, że nasza lokalizacja oraz restauracja przypadły Panu do gustu. Serdecznie zapraszamy do założenia kolejnej rezerwacji! Pozdrawiam,

10/10 Excellent

Rodolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely gorgeous. The staff was professional and personable. The neighborhood was close to transportation, shopping and activities. I highly recommend staying at Hotel Indigo Warsaw. Rodolfo from Honolulu, HI
Stayed 3 nights in Apr 2023
Response from Aneta Romanowska Night Manager on 23 Apr 2023
Dear Rodolfo,tThank you for taking the time to write us this amazing review. We are happy to see that you had a positive experience in our hotel and you appreciated our central location as well as our wonderful team. We are looking forward to having you again!Kind regards,

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little trip to Poland
The staff was incredible, the breakfast was more than expected and the room was excellent. Loved the heated floors in the bathroom.
Stayed 5 nights in Mar 2023
Response from Aneta Romanowska Night Manager on 12 Mar 2023
Dear Craig,thank you for taking your time to share your recent experience with us. We are glad to read such a positive review. We look forward to welcoming you back in our hotel in the near future. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Aneta Romanowska Front Office Night Manager on 2 Feb 2023
Dear Guest,thank you for taking the time to share your lovely opinion with us. We are delighted to hear you had such a pleasant stay with us. We hope to see you again soon!Best regards,

10/10 Excellent

Romana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polecam. Piękny hotel.
Świetny hotel, bardzo dobra lokalizacja, piekne wnętrza. Pokój wygodny, duża łazienka. Bardzo mila i pomocna obsługa.
Stayed 2 nights in Nov 2022
Response from Aneta Romanowska Front Office Night Manager on 29 Nov 2022
Szanowna Pani Romano, bardzo dziękujemy za podzielenie się z nami wrażeniami z wizyty. Jest nam niezmiernie miło czytać tak pozytywną opinię. Cieszymy się, że hotel spełnił Pani oczekiwania. Mamy nadzieję, że przy następnej wizycie w Warszawie ponownie wybierze Pani Hotel Indigo Warsaw Nowy Świat. Pozdrawiam

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 1 night in Oct 2022
Response from Hotel Indigo Warsaw - Nowy Swiat, an IHG Hotel on 17 Oct 2022
Dear Guest, Thank you very much. It is great to hear that you enjoyed our hospitality. I hope to see you again in the near future.Regards, Małgorzata Reservations Agent

10/10 Excellent

Petter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Front Office Manager on 24 Sept 2022
Dear Petter,Thank you so much for high rating.Hope to see you soon.Best regards,Marta LisieckaFront Office Manager

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous, clean, and spacious room! Breakfast was delicious, many wonderful options to order off the menu. We were able to store luggage with no problem!
Stayed 3 nights in Aug 2022
Response from Front Office Manager on 26 Aug 2022
Dear Shannon, thank you for sucha a positive review. I am glad to read you had a pleasant stay at Hotel Indigo Warsaw Nowy Swiat. We hope we will have a chance to welcome you again.