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Reviews of AC Hotel by Marriott Washington DC Downtown

4 out of 5
AC Hotel by Marriott Washington DC Downtown
1112 19TH STREET NW, Washington, DC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 491 out of 672 reviews" "
Rating 8 - Good. 120 out of 672 reviews" "
Rating 6 - Okay. 32 out of 672 reviews" "
Rating 4 - Poor. 14 out of 672 reviews" "
Rating 2 - Terrible. 15 out of 672 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa, Natick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the availability of coffee/tea downstairs in the morning, comfortable, quiet places to work within the lobby area, the convenience of the location, and how pleasant and efficient staff were. Thank you!
Stayed 1 night in Apr 2024

10/10 Excellent

Sithiphone

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice n clean
Stayed 3 nights in Apr 2024
Response from Thank you. on 1 May 2024
Dear Sithiphone,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the AC Hotel Washington DC Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Cathy

Liked: Cleanliness
Disliked: Staff & service
As a single older woman traveling alone I expect a certain lack of attention, slower service and a tendency to have my request or concerns ignored or lower in proiority. This hotel certainly exceeded all other properties I have stayed at while traveling on this expectation. From the bartender (with man bun) to front desk staff I was ignored or given short inconsequential answers. The room was constantly cold and the thermostat could not be turned above 74 F, no closet, drawers or rack to set luggage on to unpack, 2 inch space at bottom of entrace door that allowed in every noise from hallway, paper thin wall so all night the TV noise from both room kept me awake and the people above me moving furniture around all night was exhausting. I left a day early so I could check into another hotel and get some rest. The Valet parking was excellent, there are many dining options close by, it is about a 2 mile round trip walk to National Mall. Froggy Bottoms reataurant and bar is about 4 blocks away has great food and very attentive and courteous staff. For some reason the bartender took cash payment for the one drink I manage to receive but never I never a check or change back. Really a depressing and sad situation. Think I will stick to the Hyatt properties instead of Marriott.
Stayed 5 nights in Apr 2024
Response from Michael on 15 Apr 2024
Thank you for your feedback, we apologize to hear of the issues you encountered during your stay. We have shared your review with our team to ensure all items are addressed immediately.

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here and will be back. Everyone was great especially the bartenders. Excellent service!
Stayed 4 nights in Apr 2024
Response from Thank you. on 7 Apr 2024
Dear Darius,On behalf of the entire hotel team, I want to thank you for sharing about your stay, bartenders and service. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jean-Francois, Limoges

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Almost perfect.
Stayed 3 nights in Mar 2024
Response from Thank you. on 7 Apr 2024
Dear Jean-Francois,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joaquin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Mar 2024
Response from Michael on 4 Apr 2024
Thank you for your review!

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and helpful upon check in. Hotel had a trendy European feel. Door to bedroom was extremely heavy/stiff to open. Housekeeping is at your discretion. Towels and bathroom tissue can use an upgrade. Room had quite a bit of space but limited storage.
Stayed 3 nights in Mar 2024
Response from Michael on 2 Apr 2024
Thank you for your review!

6/10 Okay

Chantell

Travelled with family and small children
Liked: Property conditions & facilities
Nice property. Rooms were not properly cleaned
Stayed 2 nights in Mar 2024
Response from Michael on 2 Apr 2024
Thank you for your review, we have shared your message with our Housekeeping department.

10/10 Excellent

Renee

Liked: Amenities
Staff was kind, especially valet service. Everything was clean… great location.
Stayed 2 nights in Mar 2024
Response from Michael on 25 Mar 2024
Thank you for your review!

10/10 Excellent

DEREK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Michael on 25 Mar 2024
Thank you for your review!

10/10 Excellent

Chunxue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all the museums and iconic places!
Stayed 3 nights in Mar 2024
Response from Michael on 19 Mar 2024
Thank you for your review!

10/10 Excellent

EJ

Response from Thank you. on 10 Mar 2024
Hello dear EJ, thank you very much for staying with us. Please visit us again.

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and welcoming staff. Great place to stay with many food options around. Walking distance to many shopping areas. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Thank you on 6 Mar 2024
Dear William,On behalf of the entire hotel I want to thank you for sharing about hotel, staff and locationIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Zeinab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of restaurants and shopping. Quiet and safe neighborhood. Excellent and attentive staff. Close to a metro station for moving around DC.
Stayed 1 night in Mar 2024
Response from Thank you. on 3 Mar 2024
Dear Zeinab,On behalf of the entire hotel team, I want to thank you for sharing about your stay, location and staff.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michele

Stayed 3 nights in Jan 2024
Response from Michael on 1 Mar 2024
Thank you for your review!

10/10 Excellent

Tyonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here, can’t wait to stay again
Stayed 2 nights in Feb 2024
Response from Michael on 28 Feb 2024
Thank you for your review, we look forward to seeing you again soon!

6/10 Okay

Ingeborg Monika

Stayed 1 night in Feb 2024
Response from Michael on 21 Mar 2024
Thank you for your review!

8/10 Good

GEETA

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Thank you. on 22 Feb 2024
Dear Geeta, thank you very much for staying with us, thank you very much for your feedback, please visit us again.

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel when I'm in Washington, DC.
Stayed 2 nights in Feb 2024
Response from Michael on 21 Feb 2024
Thank you for your review! We look forward to seeing you again!

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and friendly among the staff. Valet was so easy and the rooms were super clean !! We would recommend to everyone.
Stayed 2 nights in Feb 2024
Response from Michael on 20 Feb 2024
Thank you for your review!

10/10 Excellent

Olayinka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasing to be at.
Stayed 1 night in Feb 2024
Response from Thank you on 18 Feb 2024
Dear Olayinka,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Thank you. on 18 Feb 2024
Dear Andre,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Candace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an early morning flight and was exhausted. They let me check in as soon as my room was ready, hours early! Very clean. New favorite DC hotel.
Stayed 1 night in Jan 2024
Response from Thank you. on 17 Feb 2024
Dear Candace,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Steven James, Greenwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job, AC! Friendly and efficient check in, clean and comfortable room, easy access to everything DC. Just a great experience. Thanks for a job well done.
Stayed 2 nights in Feb 2024
Response from Thank you on 17 Feb 2024
Dear Steven,On behalf of the entire hotel team, I want to thank you for sharing about check in, cleanliness, comfort and your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 2 nights in Feb 2024
Response from Michael on 13 Feb 2024
Thank you for your review!

10/10 Excellent

KaToya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC Hotels never disappoints. Staff (front desk, valet, bartenders) were very welcoming. The food and drinks were also great. We really enjoyed our stay!
Stayed 2 nights in Feb 2024
Response from Michael on 11 Feb 2024
Thank you for your review!

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Thank you. on 6 Feb 2024
Hello Katarina, thank you for staying with us, thanks for your feedback, please visit us again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Friendly staff. Great location
Stayed 1 night in Jan 2024
Response from Thank you. on 28 Jan 2024
Dear Michelle,On behalf of the entire hotel team, I want to thank you for sharing about your stay, staff and location.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

NASSER

Stayed 2 nights in Jan 2024
Response from Thank you. on 29 Jan 2024
Dear Nasser, thank you very much for your stay, thank you very much for your feedback, please visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at this hotel! The staff at the front desk were extremely kind, welcoming and helpful! The room was very clean and modern. Great location; walkable to many restaurants and landmarks. Would definitely stay here again!
Stayed 1 night in Jan 2024
Response from Thank you. on 28 Jan 2024
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about staff, room and location.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Needed to stay for an event a few blocks away. easy location near a Metro stop. Nice bar actually. big lounge area too. Room was fine, not big but a good room. Price was right. Good location. i would stay again
Stayed 2 nights in Jan 2024
Response from Thank you. on 28 Jan 2024
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Shaquana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, majority of the staff were friendly and accommodating. I had a problem with the heat and having an extra blanket sent to my room. The manager fixed the problem immediately. I would definitely stay again.
Stayed 2 nights in Jan 2024
Response from Thank you. on 22 Jan 2024
Dear Shaquana,On behalf of the entire hotel team, I want to thank you for sharing about your stay, staff, cleanliness and manager.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Anum

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thank you. on 22 Jan 2024
Dear Anum,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with leadership teams to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Thank you on 19 Jan 2024
Dear Tamara,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Thank you . on 19 Jan 2024
Dear Malcolm,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Thank you. on 15 Jan 2024
Dear Christopher, thank you for your stay and feedback. Please visit us again.

10/10 Excellent

will

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean room and very comfortable.
Stayed 2 nights in Jan 2024
Response from Thank you. on 14 Jan 2024
Dear Will,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Laurence

Stayed 2 nights in Jan 2024
Response from Michael on 1 Feb 2024
Thank you for your review!

10/10 Excellent

Jalessia

Stayed 3 nights in Dec 2023
Response from Thank you. on 12 Jan 2024
Hello dear Jalessia, thank you very much for staying with us, please visit us again.

4/10 Poor

Sonia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Bar was closed, difficulties signing in to the internet and staying on the WiFi, key card wouldn’t operate the elevator and unfortunately not a welcoming friendly staff at all.
Stayed 1 night in Jan 2024
Response from Michael on 11 Jan 2024
Thank you for your review, we have shared your feedback with the hotel's leadership team. Our bar is open daily from 4pm to 11pm.

10/10 Excellent

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and nice staff! Would stay again
Stayed 1 night in Dec 2023
Response from Michael on 11 Jan 2024
Thank you for your review!

8/10 Good

Vandana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Michael on 11 Jan 2024
Thank you for your review!

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Michael on 11 Jan 2024
Thank you for your review!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michael on 11 Jan 2024
Thank you for your review!

10/10 Excellent

Kenyon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay for the day. Went to catch a game and it was very convenient.
Response from Michael on 11 Jan 2024
Thank you for your review!

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel in a great location
Excellent hôtel in a great location, walking distance from all the monuments and museums.
Stayed 2 nights in Dec 2023
Response from Michael on 11 Jan 2024
Thank you for your review!

10/10 Excellent

Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michael on 11 Jan 2024
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very new and modern and clean! We enjoyed our stay and will stay again
Stayed 1 night in Dec 2023
Response from Michael on 31 Jan 2024
Thank you for your review!

10/10 Excellent

Mary

Stayed 4 nights in Dec 2023
Response from Michael on 31 Jan 2024
Thank you for your review!

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and modern
This hotel was great. It was really clean, modern and centrally located. Lots of options for food all around the hotel. There's a Wawa right across the street that's open 24 hours. The metro stop is also just a short walk. My only complaint is the view from our window was the conference room from the office across the way. Overall, it's a great hotel and I'd stay here again.
Stayed 3 nights in Dec 2023
Response from Thanks you. on 31 Dec 2023
Dear Bernadette,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the AC Hotel Washington DC Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.