I booked and was charged for two rooms at this hotel. I had an appointment scheduled for 9am the day AFTER I was supposed to arrive.
Due to horrible weather, my connecting flight was moved from 4pm to 12:30am the next day. So, I spent all those hours at the airport and arrived at the hotel at 4 am. Remember, my appointment was for 9am that morning.
I got to the front desk hoping to finally shower and nap for a couple of hours. I was told that my room was ‘no longer available’ and I had to book new rooms. Apparently, I was supposed to call or message the hotel to let them know to hold the room for me.
- I had already prepaid for both rooms. I don’t understand how it’s anybody’s business whether I show up or not? The rooms are paid for.
- Let’s assume I’m wrong and it is, indeed, common practice to sell these rooms in this situation. I did not get any communication from the hotel at all.
- The delay was something I had no control over. The unwillingness to understand the situation I was in and offer some sort of solution apart from ‘you’ll have to book new rooms’ is mind blowing to me for a BUSINESS that deals in HOSPITALITY. I was a paying customer, not a homeless guy asking for shelter.
After I made it clear that the situation was ridiculous and had to raise my voice (something I’m ashamed of) I was told I could ask the third party I booked with for a refund. No sh*t! I got my refund thankfully. You can decide for yourselves, but there are way better options.