4/10 Poor
Brandi
Travelled with partner
17 Jun 2024
Disliked: Staff & service, amenities, property conditions & facilities
It took about 20 minutes for a staff member to actually come to the desk to check us in but that was ok. Got to the room and the room itself was clean and nice. However, on the first go of our trip we discovered that our toilet would not flush. We were going off property for the evening but let the desk know about the issue before we left around 4 p.m. The attendance made a call and assured me it would be handled. When we returned to our room around 1:00 a.m. there had been no change to the toilet situation and we were forced to go to the lobby 5 floors down when we needed to use the restroom. I stopped by the desk around 7:15 a.m. and let the gentleman know our toilet was never fixed and I asked to speak with someone that could help me possibly get a partial refund because I paid nearly $200 and couldn't even use the toilet in the room. I was informed that no manager was there but someone would call me today. We checked out shortly after because of the inconvenience of not being able to use our facilities and I have heard nothing from the manager that was supposed to call me. I do hope to hear back and get this resolved because, had this been properly taken care of, my review of this hotel would have been a totally different story.
Brandi
Stayed 1 night in Jun 2024