Al fresco dining, serves dinner and brunch

Reviews of Motto by Hilton Washington DC City Center

3.5 out of 5
Motto by Hilton Washington DC City Center
627 H Street NW, Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 957 out of 1459 reviews" "
Rating 8 - Good. 315 out of 1459 reviews" "
Rating 6 - Okay. 99 out of 1459 reviews" "
Rating 4 - Poor. 46 out of 1459 reviews" "
Rating 2 - Terrible. 42 out of 1459 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Monika

Business traveller
such a clean and comfortable place to stay.
Stayed 1 night in May 2024

10/10 Excellent

Pei Yi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean rooms, great gym!! We can still hear street noises up on the top floor but it was very manageable for us.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk staff. Comfortable sleep. Wish there was a small fridge so I didn't have to waste leftovers.
Stayed 1 night in May 2024
Response from Ronnie on 4 May 2024
Hey, We have Micro coolers would you like one sent up to your room?

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extraordinarily friendly and engaging. I have trouble w my back and the bed was just a little soft for me, but the room was clean and everything was pretty new. I loved being able to hop right on the metro to the airport across the street from the hotel, but downtown DC is also close enough to walk to from the hotel.
Stayed 1 night in Apr 2024
Response from MDC on 3 May 2024
Hello Michael,Your perfect score and comments on how much our hotel enabled you to enjoy exploring downtown DC are a treat to see! Our team thrives on being helpful to our guests, and so we thank you for sharing how that shined during your stay. The next time you’re craving a central place to call home in the district, know that we’re here for you.Always with care,Your Hosts at Motto DC

4/10 Poor

Richard

Disliked: Staff & service, property conditions & facilities
The area has really gone in a bad direction. I would not stay here again
Stayed 2 nights in Apr 2024
Response from MDC on 3 May 2024
Hello Richard,Greetings and thank you for sharing your review. We understand that not every traveler may be used to the hustle and bustle of City Center, but we trust that our security measures helped you to feel secure and that the convenient location provided easy access to many DC sites. Welcoming you again would be our delight and we hope that possibility is something you will consider. Until then.Always with care,Your Hosts at Motto DC

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel clean and the staff is very friendly the rooms are small and the extras are none. But I would recommend the hotel highly for price location and staff.
Stayed 1 night in Apr 2024
Response from MDC on 30 Apr 2024
Hello Michael,Your perfect score melts our hearts, and we thank you for taking the time to pass this along. On behalf of every one of us at the hotel, the pleasure was ours and we hope to serve as your host when you next visit DC. Always with care,Your Hosts at Motto DC

10/10 Excellent

Dacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here. The rooftop bar had great views. I will be staying here again in the future.
Stayed 4 nights in Apr 2024
Response from MDC on 30 Apr 2024
Hello Dacy,Your perfect score melts our hearts, and we thank you for taking the time to pass this along. We hope you will return soon for more stunning sunsets from our rooftop lounge. Always with care,Your Hosts at Motto DC

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MDC on 30 Apr 2024
Hi Yulia,Our Motto DC goal is to ensure every guest feels at home and finding your top score suggests that this was accomplished for you. It would be a pleasure to one day host you again and we trust you are looking forward to your return just as much as we are.Always with care,Your Hosts at Motto DC

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice, very clean micro hotel. Rooms are very small here, but a great location! Lots of food options nearby. However, this place didn’t have an actual breakfast to purchase. Just some light fare on the rooftop ( coffee, pastries , etc.) * You also get charged your incidental deposit upon arrival. Beware- it’s not included even if you pay in advance!*
Stayed 1 night in Apr 2024
Response from MDC on 29 Apr 2024
Hello Michelle,Thank you for sharing your review! It was a joy to welcome you to our convenient City Center location, and we’re delighted to have provided you with a successful stay. The next time you’re craving a central place to call home in DC, know that we’re here for you.Always with care,Your Hosts at Motto DC

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay but nice
Stayed 1 night in Apr 2024
Response from MDC on 30 Apr 2024
Hello Paul,We’re delighted by your perfect review, and we thank you for taking the time to share. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.Always with care,Your Hosts at Motto DC

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located close to transportation, dining options and the National Mall, White House, etc. The rooms are very small and that was unexpected. Staff is courteous and helpful which is good because you need to ask for everything (for example; ice, access to rooftop restaurant). The hotel is very secure so we felt safe.
Stayed 4 nights in Apr 2024
Response from MDC on 30 Apr 2024
Hi Christine,It was a pleasure to welcome you to the District and we appreciate you spreading the word about your thoroughly enjoyed experience. Our team thrives on being helpful to our guests, and so we thank you for sharing how that shined during your stay. The next time you’re craving a central place to call home in DC, know that we’re here for you.Always with care,Your Hosts at Motto DC

6/10 Okay

Theodore

Travelled with family
Liked: Staff & service
I booked this room for a quick overnight. I needed 2 beds and even though this room had bunk beds I thought this would be fine. For some reason, I’ve slept in bunks a lot, and recently. The room is described as 140 sq ft but this is very very misleading as it must include space you can’t use, such as where the furniture sits, bathroom, cabinets. I estimate usable space at maybe 40 sq ft. Seconds the bunks are flimsy so that the whole frame moves when a person rolls over. I wouldn’t stay there again unless I was solo.
Stayed 1 night in Apr 2024
Response from MDC on 25 Apr 2024
Hello Theodore,It was a pleasure to serve as your host and we thank you for taking the time to share your review. We take great pride in the clarity with which we describe our accommodation, and we regret any confusion prior to your stay. We understand that our travel-ready rooms may not suit the preferences of every guest, but we hope that our phenomenal location and sparkling hospitality helped to make your stay with us memorable and convenient. It would be a pleasure to one day welcome you again and we hope you look forward to providing us with that opportunity. Always with care,Your Hosts at Motto DC

10/10 Excellent

Robert, East Elmhurst

Stayed 4 nights in Apr 2024
Response from MDC on 30 Apr 2024
Hello Robert,Perfection is always the goal, and we're delighted to know that we were successful. We thank you for being a part of our extended family and we hope to welcome you time and again for many years to come.Always with care,Your Hosts at Motto DC

6/10 Okay

Marcella

Travelled with family
Liked: Cleanliness
Rooms are very tiny. Limited breakfast available.
Stayed 2 nights in Apr 2024
Response from MDC on 25 Apr 2024
Hi Marcella,We know you had many hotels from which to choose, and we thank you for calling our hotel “home” during your recent DC visit. We appreciate that our rooms with everything you need and nothing you don't want may not suit the preferences of every traveler, but we take great pride in the clarity with which we describe our accommodation. Thank you once more for joining us and know that we’d be delighted to see you back in the District.Always with care,Your Hosts at Motto DC

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MDC on 25 Apr 2024
Hello Adam,It was a pleasure to welcome you to our convenient City Center location, and we’re thrilled to have been part of your successful stay. We hope to welcome you time and again for many years to come. Always with care,Your Hosts at Motto DC

10/10 Excellent

Iyasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to bars and restaurants
Stayed 1 night in Apr 2024
Response from MDC on 23 Apr 2024
Hi Iyasha,A perfect score always leaves us smiling from ear to ear and we thank you for spoiling us with your review. We look forward to providing another memorable stay when you’re next in town.Always with care,Your Hosts at Motto DC

2/10 Terrible

Jessica

Stayed 1 night in Apr 2024
Response from MDC on 25 Apr 2024
Hi Jessica,It was a pleasure to welcome you and yours and we thank you for taking the time to share your review. It would be a pleasure to welcome you to our convenient location and spotless accommodations for a more typical visit in the months ahead, and we eagerly await another opportunity to exceed your expectations.Always with care,Your Hosts at Motto DC

8/10 Good

Santana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Apr 2024
Response from MDC on 23 Apr 2024
Hi Santana,It was a pleasure to welcome you to the DMV and we appreciate you spreading the word about your experience. We encourage you to hurry back for a visit that truly exceeds your expectations in the months ahead, and we wish you all the best until then.Always with care,Your Hosts at Motto DC

10/10 Excellent

Jamarl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MDC on 23 Apr 2024
Hello Jamarl,Perfection is always the goal, and we're delighted to know that we were successful. We thank you for spreading the word and we hope to host you time and again for many years to come.Always with care,Your Hosts at Motto DC

8/10 Good

Waqas, Chicago

Liked: Cleanliness, staff & service
The rooms were neat but too small
Stayed 2 nights in Apr 2024
Response from MDC on 23 Apr 2024
Hi Waqas,It was a pleasure to serve as your host and we appreciate you taking the time to share your review. Thank you and know that we’d be delighted to see you back in the District.Always with care,Your Hosts at Motto DC

8/10 Good

Elvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alittle confusing to find the parking lot
Stayed 1 night in Apr 2024
Response from MDC on 23 Apr 2024
Hello Elvin,It was a pleasure to welcome you to our convenient City Center location, and we’re thrilled to have been part of your successful stay. Here’s hoping we see you back soon!Always with care,Your Hosts at Motto DC

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Convenient location.
Stayed 1 night in Apr 2024
Response from MDC on 18 Apr 2024
Hello Susan,It was a pleasure to welcome you to the District and we appreciate you spreading the word about your thoroughly enjoyed experience. The next time you’re craving a central place to call home in DC, know that we’re here for you.Always with care,Your Hosts at Motto DC

8/10 Good

jairo

Travelled with family
It has a very good location and is also very clean
Stayed 1 night in Apr 2024
Response from MDC on 17 Apr 2024
Hello Jairo,Your kind words have us smiling from ear to ear, and we’re delighted to learn of your memorable stay. We know that even with such a short distance to many museums and the National Mall you only got a taste of the wonder that is DC. We hope you will join us again soon to take another bite!Always with care,Your Hosts at Motto DC

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MDC on 17 Apr 2024
Hi Pedro,Your perfect score melts our hearts, and we thank you for taking the time to pass this along. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.Always with care,Your Hosts at Motto DC

8/10 Good

Ann, Newark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a quick visit. However, it was a popular location for outdoor protests/activism which was loud. Otherwise, fine.
Stayed 2 nights in Feb 2024
Response from MDC on 9 Apr 2024
Hello Ann,It was a pleasure to welcome you to the DMV and we appreciate you spreading the word about your experience. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.Always with care,Your Hosts at Motto DC

6/10 Okay

Lazara

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great location with quick and easy access to the metro and local buses (for access to the metro that serves Union Station and National Mall). We liked that the hotel had water stations and a rooftop bar. We dropped something on the floor and saw that under the air conditioner unit, it was filthy and saw a loose used ear plug. Finally, something that was mentioned on arrival was that Motto was a "micro hotel". This, as far as I recall, was not mentioned in the hotel description. It's fine that the room was small but it could have been made clearer before the booking.
Stayed 3 nights in Mar 2024
Response from MDC on 9 Apr 2024
Hi Lazara,We were glad to have you with us and happy to share our amazing location which you clearly enjoyed! While we understand that our travel-ready rooms don't suit the preferences of every guest, and we are unfortunately unable to control how information is displayed on third-party sites, we take great pride in the clarity with which we describe our accommodations. We thank you once more for your feedback and we look forward to shining even brighter the next time we welcome you to DC.Always with care,Your Hosts at Motto DC

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room, but overall very convenient hotel to stay in. The metro is right across the street and you can take it anywhere to get to all the monuments! There’s also a lot of great places to eat 😊!
Stayed 4 nights in Mar 2024
Response from MDC on 9 Apr 2024
Hi Brenda,A perfect score always leaves us smiling from ear to ear and we thank you for spoiling us with your review. We know that even with such a short distance to many museums and the National Mall you only got a taste of the wonder that is DC. We hope you will join us again soon to take another bite!Always with care,Your Hosts at Motto DC

2/10 Terrible

Jessica

Travelled with family
Disliked: Staff & service, property conditions & facilities
If I could give a place zero stars, I would First of all I was told parking was nearby and that I get at least half of the money back once I brought the ticket. I parked around 10 PM and left around 10 AM and it was almost $70 and it is at least a half a mile from the hotel. I brought the receipt to the reception because I was told the night before I would receive the money back for parking… to be told that I was supposed to bring the ticket before I paid. This was not told to me whatsoever. Check out is at 11 AM. I was told to pull up to the front so we could bring our luggage out….. I just opened my mail and received a $200 parking ticket from District of Columbia with photos of my car outside of the hotel at 11:07 AM as I was talking to the clerk getting the luggage out. Not to mention the actual room… this room is so small it’s almost laughable. A full sized adult could almost touch their feet on the wall that has a TV on it. The bathroom is 12 inches away from the bed and the only thing separating it is a sliding glass door. So make sure you are VERY familiar with who you are staying with. They have two water bottles in the room, because depending on the floor they may or may not have ice/ water machine…. However they charge you $4 for a bottle of water if you open it. We got DoorDash the night we stayed… But it was cold as the front desk never let us know it was there and the delivery person could not get to the floor our room was on without access.
Stayed 1 night in Mar 2024
Response from MDC on 9 Apr 2024
Hello Jessica,We were glad to have you with us, though, we’re sorry that we fell short of expectations. We sincerely apologize for any miscommunication regarding parking both at the beginning and end of your stay, and we hope that our phenomenal location helped to make your time with us convenient for all you had planned in DC. Welcoming you again would be our delight and we hope that possibility is something you will consider. Until then, we wish you the best in your travels.Always with care,Your Hosts at Motto DC

2/10 Terrible

Rudie

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Not as expected. This is a micro hotel with limited amenities. Staff were not very hospitable, seemed bothered, not accommodating. The location was good the room was clean but other than this would not recommend staying here!
Stayed 1 night in Mar 2024
Response from MDC on 8 Apr 2024
Hello Rudie,We appreciate you taking the time to share your review though we are disheartened to learn that we fell short in providing the treasured moments we are known to provide. It's wonderful to know that our location proved to be convenient, but we apologize for any inconsistency in our team's typically sparkling hospitality. Welcoming you again would be our delight and we hope that possibility is something you will consider. Until then, we wish you the best in your travels. Always with care,Your Hosts at Motto DC

10/10 Excellent

McKenzie

Stayed 1 night in Apr 2024
Response from MDC on 24 Apr 2024
Hello McKenzie,Perfect scores always melt our hearts, and we thank you for spreading the joy. It was a pleasure to serve as your city abode and we look forward to welcoming you again in the months and years ahead.Always with care,Your Hosts at Motto DC

10/10 Excellent

Kristee

Stayed 3 nights in Mar 2024
Response from MDC on 23 Apr 2024
Hi Kristee,Our Motto DC goal is to ensure every guest feels at home and finding your top score suggests that this was accomplished for you. We hope to welcome you time and again for many years to come. Always with care,Your Hosts at Motto DC

6/10 Okay

Kristen

Wonderful staff. Location isn’t great. The hotel was under construction and it began at 8am so there was no sleeping in. The lower floors on one side have a view of a brick wall - a bit claustrophobic. Their gym is great and the staff is wonderful. Nice rooftop bar. For someone staying for a day or two and plans to be out for most of day, this hotel is fine. Do not recommend the hotel for families or long stays.
Stayed 2 nights in Mar 2024
Response from MDC on 2 Apr 2024
Hello Kristen,We welcome you to our extended Motto DC family and we thank you for sharing your thoughtful review. We appreciate your patience while we make improvements to our space, and hope that you will consider joining us once our renovations have finished. Until then, we wish you the best.Always with care,Your Hosts at Motto DC

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MDC on 2 Apr 2024
Hi Pedro,Perfect scores always melt our hearts, and we thank you for spreading the joy. You can always expect a memorable stay when you walk through our doors, and we encourage you to hurry back for another unforgettable adventure in the months ahead.Always with care,Your Hosts at Motto DC

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If was good
Stayed 1 night in Mar 2024
Response from MDC on 2 Apr 2024
Hello Cameron,It was a pleasure to welcome you to the District and we appreciate you spreading the word about your thoroughly enjoyed experience. We hope to welcome you time and again for many years to come. Always with care,Your Hosts at Motto DC

10/10 Excellent

Michele, Newton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent design for a business hotel. Small rooms are very common in DC, but this hotel has an elegant and functional design for the business traveler. Location is very convenient to the Metro and next door to shopping and restaurants.
Stayed 1 night in Mar 2024
Response from MDC on 2 Apr 2024
Hi Michele,A perfect score always leaves us smiling from ear to ear and we thank you for spoiling us with your review. It was a pleasure to serve as your host and we are elated to read that your room served you well as the ideal place to relax and recharge, with everything you need and nothing you don’t want. We thank you once more for spreading the word and we hope to host you time and again for many years to come.Always with care,Your Hosts at Motto DC

2/10 Terrible

Rhys

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MDC on 2 Apr 2024
Hello Rhys,We know you had many hotels from which to choose, and we thank you for calling our hotel “home” during your recent DC visit. It would be a pleasure to welcome you to our convenient location and spotless accommodations for a more typical visit in the months ahead, and we eagerly await another opportunity to exceed your expectations.Always with care,Your Hosts at Motto DC

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from MDC on 1 Apr 2024
Hello Samuel,Your perfect score melts our hearts, and we thank you for taking the time to pass this along. You can always expect a memorable stay when you walk through our doors, and we encourage you to hurry back for another unforgettable adventure in the months ahead.Always with care,Your Hosts at Motto DC

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and concept. Essentially sacrifice room size and some luxury amenities and in exchange get a CLEAN and functional hotel close to everything and half the price of others nearby. China town is sketch but this place is literally a 1/2 block from the China town entrance and the block after it feels safe and is connected to metro. Very nice staff.
Stayed 1 night in Mar 2024
Response from MDC on 29 Mar 2024
Hello Marcus,Thank you for sharing your review! It was a joy to welcome you to our convenient City Center location, and we’re delighted to have provided you with a successful stay. It's wonderful to know that our travel-ready rooms with everything you need and nothing you don't want provided the ideal place to rest your head in the heart of DC. The next time you’re craving a central place to call home in the district, know that we’re here for you.Always with care,Your Hosts at Motto DC

10/10 Excellent

aubrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the rooms are very small, it was super nice and comfortable. The roof top bar area is very cute and fun as well
Stayed 1 night in Mar 2024
Response from MDC on 27 Mar 2024
Hello Aubrie,Perfect scores always melt our hearts, and we thank you for spreading the joy. We would be delighted to have you back for another comfortable stay. Until then, we wish you safe travels.Always with care,Your Hosts at Motto DC

6/10 Okay

thorny

Travelled with partner
Liked: Cleanliness, staff & service
I liked the downtown location was very convenient, room was good and the staff were great. what was wrong was i booked the hotel for the whiskey bar and restaurant and only to find out they were closed. that was a huge disappointment!!!! Absolutely nothing on the web site saying they were closed that is a wrong that should be righted!!!! As i would have booked a different hotel because of the construction. Also to get to the bar/restaurant what was really a stand of tables and a bar. you have go down to lobby and get the staff to let you up why does my room card not do this. Very disappointed in that!! Jeff Thornton
Stayed 3 nights in Mar 2024
Response from MDC on 27 Mar 2024
Hello Jeff,Thank you for sharing your review. It was a joy to welcome you to our convenient City Center location. It's a pleasure to read that our team's sparkling hospitality left a lasting impression, but we regret that our temporary renovation kept you from enjoying our Crimson Whiskey Bar. We understand the draw, and we apologize for the miscommunication regarding the construction. We hope that you will consider returning when the changes are finished and giving us the opportunity to wow you with a more typical visit.Always with care,Your Hosts at Motto DC

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were small but we totally expected that, great way to save some $$$ on hotel.
Stayed 3 nights in Mar 2024
Response from MDC on 27 Mar 2024
Hi Steve,A perfect score always leaves us smiling from ear to ear and we thank you for spoiling us with your review. It was a pleasure to serve as your city abode and we look forward to welcoming you again in the months and years ahead.Always with care,Your Hosts at Motto DC

10/10 Excellent

matthew

Stayed 1 night in Mar 2024
Response from MDC on 17 Apr 2024
Hello Matthew,Your perfect score melts our hearts, and we thank you for taking the time to pass this along. It was a pleasure to serve as your city abode and we look forward to welcoming you again in the months and years ahead.Always with care,Your Hosts at Motto DC

8/10 Good

debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They need to provide coffee. None in room or at desk, restaurant didn't open until 8, so we got coffee on the road.
Stayed 1 night in Mar 2024
Response from MDC on 26 Mar 2024
Hello Debbie,It was a pleasure to welcome you and yours and we thank you for taking the time to share your review. We appreciate your patience while we make improvements to our hotel, and hope you will join us again when early coffee options are reintroduced. We encourage you to hurry back for a visit that truly exceeds your expectations in the months ahead, and we wish you all the best until then.Always with care,Your Hosts at Motto DC

10/10 Excellent

Katey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for sight seeing, in the middle of everything
Stayed 1 night in Mar 2024
Response from MDC on 26 Mar 2024
Hello Katey,A perfect score always leaves us smiling from ear to ear and we thank you for spoiling us with your review. We were glad to have you with us and happy to share our amazing location which you clearly enjoyed! The next time you’re craving a central place to call home in DC, know that we’re here for you.Always with care,Your Hosts at Motto DC

4/10 Poor

Barteld

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No coffee or food until 8am. Staff was unfriendly and there was so much street noise that it was hard to fall asleep.
Stayed 2 nights in Mar 2024
Response from MDC on 26 Mar 2024
Hi Barteld,It was a pleasure to serve as your host and we thank you for taking the time to share your review. We apologize for the inconsistency in our team's typically sparkling hospitality, and we hope that our phenomenal location provided easy access to everything DC has to offer. It would be a pleasure to welcome you to our convenient location and spotless accommodations for a more typical visit in the months ahead, and we eagerly await another opportunity to exceed your expectations.Always with care,Your Hosts at Motto DC

2/10 Terrible

Joy Ann

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is tight even entrance going to the room OMG! I cant breathe!!! I didnt stay! And NEVER will I again!
Stayed 1 night in Mar 2024
Response from MDC on 11 Apr 2024
Hello Joy Ann,Greetings from the heart of DC City Center and thank you for sharing your review. We understand that our travel-ready rooms do not suit the preferences of every guest, and we regret that yours didn't meet expectations. While we take great pride in the clarity with which we describe our accommodations, we apologize if there was any misunderstanding prior to your stay. Welcoming you again would be our delight and we hope that possibility is something you will consider. Until then, we wish you the best.Always with care,Your Hosts at Motto DC

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic. Rooms are similar to european hotels, in terms of size.
Stayed 1 night in Mar 2024
Response from MDC on 26 Mar 2024
Hello Natalie,We are elated to find that we impressed at every turn, and we thank you for taking the time to share your thoughtful review. On behalf of every one of us at the hotel, the pleasure was ours and we hope to serve as your host when you next visit DC.Always with care,Your Hosts at Motto DC

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While rooms were small, the service and amenities made up for it! I've never met such helpful and friendly staff than at the Motto!
Stayed 2 nights in Mar 2024
Response from MDC on 20 Mar 2024
Hello Alexander,We’re delighted by your perfect review, and we thank you for taking the time to share. You can always expect a warm welcome and an unforgettable adventure when you make us your downtown DC home, and we eagerly await your return. Always with care,Your Hosts at Motto DC

8/10 Good

EDMUND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable but a little spartan. No dresser, "desk" was less than 2 feet wide, not even a stand to hold the suitcase off the floor. On the positive side, the hotel is perfectly situated at the entrance to Chinatown and across the street from the Metro. Also, the attached Crimson Whiskey Bar was a wonderful surprise - great atmosphere and live music when we were there.
Stayed 2 nights in Mar 2024
Response from MDC on 20 Mar 2024
Hi Edmund,Thank you for sharing your review! It was a joy to welcome you to our convenient City Center location, and we’re delighted to have provided you with a successful stay. The next time you’re craving a central place to call home in DC, know that we’re here for you.Always with care,Your Hosts at Motto DC

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from MDC on 20 Mar 2024
Hello Jennifer,Our Motto DC goal is to ensure every guest feels at home and finding your top score suggests that this was accomplished for you. It was a pleasure to serve as your city abode and we look forward to welcoming you again in the months and years ahead.Always with care,Your Hosts at Motto DC