2/10 Terrible
Cole
7 Jun 2024
Disliked: Amenities, property conditions & facilities
We had a terrible stay at the sonder in Georgetown. We arrived and our room reeked of cigarette smoke. The air conditioning also did not work. We called immediately and while customer service answered, they did not provide a solution. They said someone would come to our unit to assess the situation but they didn’t come. When we arrived back at the apartment there was still no AC and no solution to cigarette smoke. Someone came at 1 AM as we could not sleep in the unbearable heat (it was 80 degrees outside). They sprayed Fabreeze to get rid of the smoke smell?? No fix to the AC. They finally arrived the next day (Saturday) to fix the AC after we called A THIRD time. The AC worked for about 2 hours — no AC the second night either. Absolute nightmare of an experience and makes me wonder if anyone cleaned the room at all if they didn’t notice all of these issues. We are SO disappointed. The location was great but we would never stay again - awful.
Cole
Stayed 2 nights in May 2024