Exterior

Reviews of Yours Truly DC, Vignette Collection an IHG Hotel

4.5 out of 5
Yours Truly DC, Vignette Collection an IHG Hotel
1143 New Hampshire Ave NW, Washington, DC

Reviews

8.8

Excellent

Rating 10 - Excellent. 643 out of 1002 reviews" "
Rating 8 - Good. 186 out of 1002 reviews" "
Rating 6 - Okay. 97 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shabana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff stood out to me the most because they were so personable &. Accommodating. The hotel was super clean &. Close by to most of the attractions!
Stayed 2 nights in Apr 2024

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located close enough to the National Mall and DuPont Circle to walk; several great restaurants in the area. Hotel had had an electrical fire the day before we checked in and were low on double rooms so i took a single king bed and a credit towards charges to my room. I had reserved a double room with a city view and ended up in a tiny room with the king bed (which was fine) and a view of the side of the adjacent building. I had hoped to use my room credit to get coffee from the restaurant in the morning but couldn't get breakfast at the hotel without signing up for the "breakfast package." The coffee/sandwich shop connected to the lobby didn't do room charges. Consequently, i ended up paying $800 for 2 nights in a tiny room with a view of a building and a bathroom with no towel racks or exhaust fan. The room did have a small frig and safe (which i didn't need) and I did get on-site parking included (a $65/nt "value"). It was fine just not a great value.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Hello Louise,Thank you for taking the time to leave a review. We apologize for the inconvenience caused by the electrical fire, and we understand how frustrating that must have been. Our team appreciates your understanding regarding the situation. All of your feedback is valued and greatly appreciated. We hope you will consider staying with us again so we can provide you with an even better experience. Truly Yours

6/10 Okay

Lenore

Liked: Staff & service
Even though we had prepaid the entire amount, the hotel charged an extra $30 per night, which was unexpected and annoying.
Stayed 4 nights in Apr 2024

8/10 Good

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good say but couple of things were disappointingly sub par: 1. Despite knowing I have a 6 yo, I was given a room on second floor directly above the bar patio where dance music was played quite loudly until 11pm... 2. On the second night there was a fire alarm and the hotel was evacuated from 2-3am. The issue was an electrical fault. There was only 1 member of staff visible during the entire process, scant information was given and the incident was never acknowledged subsequently. An explanation, apology and small compensatory gift would have been appropriate.
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Hello George,Thank you for your review. We are delighted to have had you as our guest during your time in DC; however, we sincerely regret to learn that you were not fully satisfied with your stay. Please accept our apologies for any disappointment with how the fire alarm situation was handled. We'll be sure to share your feedback with our internal team to determine ways of improving in this respect. It was a pleasure having you here, and we hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating. Truly Yours

4/10 Poor

Manki

Business traveller
Liked: Cleanliness
The hotel was overbooked for the first night of my stay and I was reallocated to another hotel about 10 minutes drive away. When I finally arrived at the Yours Truly, I was given a room on the 2nd floor, right above the restaurant that was blasting music throughout the night. I was told the music would stop by 11:05 pm, but had to call again to remind them to turn the music down. On top of all that, I was still charged two nights of resort fee (USD 30 per night), even though I was technically only at the hotel for one night. Terrible experience overall and I will avoid this hotel the next time I'm in DC.
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Hello Manki,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the overbooking and the noise from our restaurant. It's clear we did not meet your expectations or our standards. Your feedback is crucial for our improvement, and we hope to have another opportunity to provide a better experience should you choose to visit us again.Truly Yours

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Hello Rita,We're delighted you enjoyed your stay at Yours Truly DC! Please come see us again soon.Truly Yours

10/10 Excellent

Niaki

Liked: Cleanliness, staff & service, property conditions & facilities
It was such a chill vibe
Stayed 1 night in Feb 2024
Response from General Manager on 17 Apr 2024
Hello Niaki,Thank you for providing this kind review of Yours Truly DC. We love creating a relaxed and enjoyable atmosphere for our guests. It would be delightful for you to stay with us again.Truly Yours

10/10 Excellent

Lauren

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was super friendly! We were traveling with 2 dogs and this hotel is by far the most dog friendly we have been to! Amazing!
Stayed 2 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Hello Lauren,Thank you so much for the five-star review! We're so happy you enjoyed our pet-friendly amenities and the great hospitality from our staff. We'll be sure to pass on your compliments, and we hope you'll visit us again soon!Truly Yours

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at and a great location. Plenty of nearby food options, metro is only 10 minutes in either direction and only 25mins from the Lincoln memorial and the start of the Mall walk. Staff at the property were very friendly and welcoming. The bed was comfortable to sleep in. One thing I would mention is that our room only had a fixed shower head on the ceiling and unfortunately whenever you took a shower the glass partition didn’t go far enough across and the water swept around and created a small pool on the other side.
Response from General Manager on 10 Apr 2024
Hello Oliver,Thank you so much for choosing to stay with us at Yours Truly DC. Our goal is to provide every guest with exceptional service and comfortable accommodations, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of our convenient location. However, we offer our sincere apologies for any inconvenience you experienced with your shower. Your comments have been duly noted and will be looked into further. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Truly Yours

10/10 Excellent

Ilija

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Hello Ilija,Thanks for the five stars! We're so happy you enjoyed your visit at Yours Truly DC, and we hope you will stay with us again soon.Truly Yours

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Hello Benjamin,We're so glad that you had such a great stay! We hope to welcome you back for a future stay at Yours Truly DC.Truly Yours

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean, decent space in the room
Stayed 3 nights in Dec 2023
Response from General Manager on 5 Apr 2024
Hello Patrick,Thank you for sharing your feedback. We're pleased to hear that you found our accommodations modern, clean, and spacious. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay.Truly Yours

10/10 Excellent

Chaliea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice experience.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Hello Chaliea,Thank you for leaving us a perfect rating. We are thrilled that you had a great experience with us. It was a pleasure having you as a guest, and we look forward to welcoming you back. Truly Yours

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Alberto, Houston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, a little bit expensive
Stayed 5 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Hello Alberto,Thank you for choosing to stay with us at Yours Truly DC. We apologize that our value did not meet your expectations and we will be sure to discuss your feedback with our team for consideration. Our goal is to provide every guest with a great experience, so we're thrilled you enjoyed your overall visit. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Truly Yours

8/10 Good

Darrin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Hello Darrin,Thank you for your review. We're thrilled to see that you enjoyed your stay at Yours Truly DC. It would be our pleasure to welcome you back anytime!Truly Yours

6/10 Okay

Nikki

Stayed 2 nights in Mar 2024

6/10 Okay

Shannon, north tonawanda

Business traveller
I have stayed throughout the DC area, and while well located, there was nothing about the hotel that would bring me back. The drawer that appears to be a fridge is, according to the desk, a “chiller” but is supposed to be room temperature. The carpet had a large hole, two of the towels had holes, there was a chunk of plaster missing from the wall, the tissue box was soaked and musty with wet tissues, and the coffee accompaniments were open and missing items and to reach the outlet you need to have the coffee make at the very edge of the desk. The hallway was loud from 11pm-1am. Is it a terrible hotel? No. It just lacks attention to detail (like housekeeping trying to enter after I said no thank you I’m checking out in a few minutes). If you are low on options- I can’t advise against staying here, it’s fine- just know what you are getting.
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Hello Shannon,Thank you for sharing your experience. We're glad our location met your needs but are concerned to hear about the issues you encountered, from the condition of the room to the service aspects. We take pride in our attention to detail and apologize for falling short during your stay. Your feedback is crucial for addressing these areas and improving our guest experience. We hope to have another opportunity to welcome you for a stay that exceeds your expectations.Truly Yours

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Leylya

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing experience at the hotel, from its wonderful design to the excellent service and cleanliness of the rooms. We will definitely return and recommend it to our friends
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Hello Leylya, We appreciate you taking the time to share your kind words with us! Providing clean, and comfortable accommodations is a standard we strive for, and we are pleased that we were able to meet your expectations. We hope that you will visit us again the next time you are in the area. Truly Yours

10/10 Excellent

Raz

Stayed 1 night in Mar 2024

10/10 Excellent

Shanequa

Stayed 1 night in Feb 2024

4/10 Poor

Alesia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room is very small, I found 2 long black hair on myself after laying on the bed right after check in. Everything seemed dirty and old. Obviously nothing to pay 507$ for 2 nights for. Very poor.
Response from General Manager on 6 Mar 2024
Hello Alesia,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Your comments have been duly noted and will be promptly addressed by our team. We appreciate your feedback and wish you safe travels ahead.Truly Yours

8/10 Good

Pamela, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property and the room is uniquely designed as expected in a boutique hotel. The bed was very comfortable compared to most standard hotel beds. The layout of the room was interesting, but I missed having a closet and drawers, they provide clothes racks. Also, there were not enough USB outlets for two people. The most inconvenient for us was the lack of towel racks, there were none in the bathroom, just a hook on the wall, which was unbelievable.
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Hello Pamela,Thank you for your honest review of your recent visit. We're delighted you were comfortable during your stay; however, we regret that you were not fully satisfied. Your feedback about our accommodations will be shared with our internal team for further consideration, as we are always seeking new ways to improve our facilities. It was a pleasure having you here, and we hope you enjoyed your time in DC.Truly Yours

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room - reasonable price. Front desk is really nice. No iron but there was a steamer in the room. Really nice
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Hello David,Thank you for highlighting the spaciousness of our rooms and our reasonable pricing. We're also delighted to hear about your positive interactions with our team members. Your appreciation motivates us, and we look forward to welcoming you back to Yours Truly DC for another pleasant stay.Truly Yours

10/10 Excellent

Jolyon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff, Modern design and great location!
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Hello Jolyon,Thank you for your kind words and for staying with us at Yours Truly DC. We are delighted to hear you enjoyed our friendly service and ideal location. Thanks for being a valued guest, and we look forward to seeing you again soon!Truly Yours

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yours Truly DC Front Desk on 13 Mar 2024
Thank you for choosing to be our guest. We look forward to welcoming you in the near future.

8/10 Good

Joselyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean , staff was friendly. Highly recommend the breakfast bar. $25 per person but worth it. I didn’t like the $50 dollar fee. I wouldn’t mind paying it… just would have like a heads up.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Hello Joselyn,We're delighted you found our property clean and enjoyed our friendly service. It's also wonderful to hear that you highly recommend our breakfast bar. Additionally, we understand the importance of clear communication regarding fees and will work on improving this aspect. It was a pleasure to have you stay with us at Yours Truly DC, and we look forward to your next visit!Truly Yours

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Hello Cassandra,Thank you for choosing Yours Truly DC and for sharing your lovely, five-star review. Our team is one of the best in the business so we are thrilled they were also a highlight of your stay. We look forward to welcoming you back on future trips to DC.Truly Yours

8/10 Good

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
The cement floors in the hotel rooms were stained and dirty, and the walls were thin. I could hear, sounds and noise coming from the room next-door. Otherwise, the hotel was very nice and decorated.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Hello Lynette,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you, especially regarding our property and accommodations. We wish you well and hope you'll consider giving us another try someday for the seamless, comfortable visit we are typically known for.Truly Yours

6/10 Okay

cileia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was great because of early check in. I didn’t like the fact the we have to pay for the pricey breakfast .
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Hello Cileia,We appreciate your feedback, and we're glad we were able to accommodate your early check-in. While breakfast is not complimentary, our staff is always happy to suggest other options nearby. Should you be in the area again, we hope you'll come back to see us.Truly Yours

10/10 Excellent

Vitaliy

Travelled with family
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Hello Vitaliy,Thank you for your five-star rating of Yours Truly DC! We're committed to providing all our guests with a comfortable and enjoyable experience, and we look forward to welcoming you back in the future.Truly Yours

10/10 Excellent

Tia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Hello Tia,Our team is our greatest asset, so it is no surprise they served you well at Yours Truly DC. Thank you for your feedback! Hopefully, we will be your first choice for outstanding hospitality anytime your travels bring you to DC. Truly Yours

10/10 Excellent

Cirrea

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel overall
Stayed 2 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Hello Cirrea,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your experience, and we hope you return soon.Truly Yours

10/10 Excellent

howard

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Hello Autumn,It brightens our day to know you had a fantastic stay with us! We are most grateful for your perfect rating and for taking the time to leave a review. Please keep Yours Truly DC in mind should you travel back this way in the future. Our team would be delighted to welcome you back as our guest again. Truly Yours

8/10 Good

Shaneen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ambiance. Friendly staff. Decor in rooms was amazing.
Stayed 2 nights in Feb 2024
Response from General Manager on 17 Feb 2024
Hello Shaneen,From our amazing team members to our wonderful decor, we are so happy to know that you enjoyed everything about your visit! Thank you so much for the high rating and we hope to see you again soon. Truly Yours

10/10 Excellent

Demetrius

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and Great location!
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Hello Demetrius,We're delighted you enjoyed your stay with us at Yours Truly DC. Thank you so much for the kind words, and we hope to see you again soon.Truly Yours

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this trip earlier this week and I prepaid. I got an email from Expedia saying that I will owe $60 when checking in. When I got there, they charged me $80 but told me I also had a $15 dining credit that I could use in their restaurant if I billed it to my room. When I checked out this morning, I didn't see a credit and they also charged us another $25 'convenience fee" on top of the restaurant bill. The hotel was clean, the bed was comfortable but I will not be returning as there were a lot extra charges that I was not informed of ahead of time.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Hello Jeanne,We appreciate you reaching out and sharing your experience, and we're glad you enjoyed our attention to cleanliness and comfortable beds overall. Please know that specific fees and taxes aren't included in your third-party quoted rate, as they can only be paid once at the property. If you have any additional concerns, we are always available to answer them, as we never intend to leave any billing concerns unresolved. We apologize for any confusion and thank you for your feedback. Truly Yours

8/10 Good

rico

Stayed 5 nights in Jan 2024

10/10 Excellent

Jenaee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the look and the hotel and the amazing staff. As an allergy sufferer, I did not like that guests were permitted to allow dogs to sit on the hotel furniture. It was dog hair everywhere which discouraged me from eating in the common area.
Stayed 2 nights in Jan 2024
Response from General Manager on 1 Feb 2024
Hello Jenaee,Thank you for your compliments on our beautiful property and exceptional service. We're glad you enjoyed your visit, and we appreciate your feedback about our pet policy. The next time you're in the area, we welcome you back to Yours Truly DC.Truly Yours

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
The property had a nice Vibe, and the rooms were well-appointed and cozy!
Stayed 2 nights in Jan 2024
Response from General Manager on 1 Feb 2024
Hello Bradley,It's good to hear you enjoyed your experience at Yours Truly DC and appreciated our peaceful atmosphere and cozy accommodations. Welcoming you back would be a pleasure, so please return soon for another memorable time.Truly Yours

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. The rooms, the restaurant, the service was exceptional. My new favorite place to stay in DC.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Hello Carla,Thank you for the excellent feedback on your stay at Yours Truly DC! It was fantastic to hear that you enjoyed the whole stay, from the rooms to the restaurant on site. Even the service you received from our team was complimented. We are looking forward to your return trip and to getting the chance to give you an even better stay on your next stay!Truly Yours

10/10 Excellent

Thomas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very unique, clean, and peaceful. We really enjoyed the restaurant and the bar area. The back room feels as if you stepped into outside and into another world.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Hello Thomas,Thank you so much for choosing to stay with us at Yours Truly DC. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. It's great to read you thoroughly enjoyed your visit. The pleasure was all ours, and we hope you'll choose us again the next time you're in the area.Truly Yours

10/10 Excellent

Andre

Stayed 2 nights in Jan 2024

10/10 Excellent

Wahida

Liked: Cleanliness, staff & service, amenities
For the price it should include breakfast and there are too many surcharges.
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Hello Wahida,We appreciate your feedback, and we're happy to see your overall stay was pleasant. However, we apologize for any disappointment with the included amenities. They are noted online for your convenience. Should you be in the area again, please come back to see us.Truly Yours

10/10 Excellent

Francoise

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 3 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Hello Francoise,Thank you so much for the perfect rating, and we're thrilled you had a good time overall. We can't wait to host you again in the future, so please hurry back!Truly Yours

10/10 Excellent

Anika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024