Cape Town Hotel Guide - Waterkloof Wines hotels in Cape Town, South Africa.

"Staff fantastic and made the stay. Too many to mention by name for fear of leaving someone out! Disabled facilities need a lot more thought and our feedback given to shudley on this matter. "

"Clean, good sized room with good views. Reception staff excellent. Disappointed with breakfast, good selection but presentation and quality much poorer that expected for 4 star hotel. "

"I stayed here for 7 nights and paid for an AC room, but the AC was not working from the second night. The room was extremely hot and suffocating, and the fan was ineffective. We could not sleep properly for multiple nights. What is unacceptable is that this was never informed to us in advance. Instead of taking responsibility or offering any compensation or solution, the host and his wife tried to convince us that AC was not required. After we complained, their behavior became rude and unfriendly, which made us feel very uncomfortable and unwelcome. If you are charging for an AC room, you must provide it or compensate the guest. Guests are paying for comfort, not to adjust and suffer. Very disappointing experience. Lack of transparency, poor customer service, and no accountability. I would not recommend this place. What is most unacceptable is that they never informed us in advance about the AC problem. If you are charging for an AC room, you must provide that facility or inform guests beforehand and adjust the price accordingly. Guests pay for comfort and honesty, not to adjust and suffer in silence. Overall, the property has potential, but the lack of transparency, poor handling of the situation, and unfriendly behavior after the complaint made our experience very disappointing. I would not recommend this place to anyone who expects professional service and basic comfort. "

"Lovely location, great views and a very peaceful stay. Looking forward to a return visit next year."

"the home is situated in a serene lo Eco estate on th. many great walking trails and "

"Perfect size of the house. Modern interior. "

"The room was okay, the bed was dirty the floors not great either. The fridge stunk !! I booked a room, upon arrival i was informed my bed was already sold to someone else and was forced to pay an additional fee for an upgrade as that was all that was available. Was told it's that or cancel the booking even though the email stated no refunds !! I had roaches running around and felt stuff crawling on me. Never again !! R550 paid for a terrible night of little sleep and i could not even eat or drink anything before washing dishes first. Never again "