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Reviews of Black Bear Lodge

Black Bear Lodge
23 Black Bear Road, Waterville Valley, NH

Reviews

8.2

Very good

Rating 10 - Excellent. 37 out of 97 reviews" "
Rating 8 - Good. 43 out of 97 reviews" "
Rating 6 - Okay. 10 out of 97 reviews" "
Rating 4 - Poor. 4 out of 97 reviews" "
Rating 2 - Terrible. 3 out of 97 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The pool temp was too cold to enjoy. The hot tub was not working. The pool is also really really small.
Stayed 1 night in Nov 2021

8/10 Good

Tanya

Liked: Cleanliness
Stayed 2 nights in Aug 2021
Response from Black Bear Lodge on 17 Sept 2021
Thank you for staying with us! We hope to see you again!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious accommodations.
Stayed 2 nights in Jun 2021
Response from Black Bear Lodge on 21 Jun 2021
Thank you for your positive feedback! We look forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything!
Stayed 2 nights in Jun 2021
Response from Black Bear Lodge on 8 Jun 2021
Thank you so much for your kind words! We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from Black Bear Lodge on 8 May 2021
Thank you for your score! We hope you will come again soon!

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Black Bear Lodge on 14 Apr 2021
Thank you for your input, your experience helps us to strive for better.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
Older facility. No food on site. I think I will try to get a place next. It is very close to the mountain. Staff was friendly.
Stayed 1 night in Mar 2021
Response from Black Bear Lodge on 8 Mar 2021
Thank you for staying with us! We appreciate your feedback, and hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great location. Close to everything. Parking is very easy. Seconds from Town Square and minutes from the mountain. Very nice and cozy room. However, could have been cleaner. It was clean enough, but some smaller things were overlooked. We had to do some minor cleaning of our own, but nothing too crazy. The staff were excellent. We had to check in very late and Pat waited up for us! She greeted us with a smile at midnight and was great at check in. This was and is greatly appreciated! My kids absolutely loved the pool. Great stay overall. We would definitely return.
Stayed 3 nights in Feb 2021
Response from Black Bear Lodge on 1 Mar 2021
Thank you so much for your feedback! We are glad you enjoyed your stay. Your input helps us strive for better, and we are excited too see you again in the future! Would you be able to tell us which unit you occupied, so we may take a further look?

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
lease don't go here :(
Please reconsider this place it is so out dated the stove worked but kept falling apart.The staff was wonderful but didn't offer any solutions in fact when I asked for a late check out and was told no and when we went out to bring our big bags they locked us out,It was 11:05 really.This place shouldn't be on Hotels,com its a condo.No housekeeping.Plumbing problems and dirty pool.Please do yourself a favor go some place else.
Stayed 4 nights in Feb 2021
Response from Black Bear Lodge on 27 Feb 2021
Dear Anonymous Guest, Thank you for taking the time to comment. Your effort will assist us in improving our overall performance.

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Good but not great.
We had a great time and the kids loved being in a big hotel room. The place was ok, needs updated and the pool/jacuzzi was not very clean. The location was perfect, beautiful views and places close by to walk around, overall we enjoyed our stay.
Stayed 1 night in Feb 2021
Response from Black Bear Lodge on 24 Feb 2021
thank you very much for your review. It is comments like this that help us to improve our customer experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Great location for a ski weekend at any of the 93-N mountains of NH. Waterville, Loon and Cannon all nearby and easy to get to. Property was in great shape. Modern rooms, clean and comfortable. Only issue was the pull out couch still had some debris inside, some found MnM's and Doritio dust on the sheets. Other than that, room was in great shape. Chairs in the living room could use an update.
Stayed 1 night in Feb 2021
Response from Black Bear Lodge on 23 Feb 2021
Thank you very much for your comments. It is input like this that help us to improve the guest experience!

8/10 Good

Karen

Liked: Cleanliness, room comfort
Nice family location
Great staff and amenities, great location with lots to do. My room was a bit outdated, but friends staying in other rooms were more updated so seems like they are in the process of changing things over. Great (but small) indoor/outdoor pool- fun!
Stayed 3 nights in Feb 2021
Response from Black Bear Lodge on 21 Feb 2021
So glad you had a great time! Thank you for your feedback, your input helps us to improve!

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021
Response from Black Bear Lodge on 24 Feb 2021
Thank you so much for your review!

8/10 Good

Samantha

Travelled with group
Liked: Room comfort
Stayed 1 night in Jan 2021
Response from Black Bear Lodge on 2 Feb 2021
Thank you so much Samantha! Please follow us on Facebook and look for the giveaways :)

8/10 Good

Sergio

Stayed 1 night in Jan 2021
Response from Black Bear Lodge on 28 Jan 2021
We appreciate your feedback!! We look forward to seeing you again!

8/10 Good

Caitlin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2021
Response from Black Bear Lodge on 12 Jan 2021
Thank you so much Caitlin! We are always happy to see people have a good time and we hope to see you again soon :)

6/10 Okay

Joyce

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Enjoyable stay with family after rough start.
Upon arrival, we were told we did not have a reservation and that there were no rooms available. We were a family of five arriving at 10PM at night. After further investigation, it was discovered that the email from the online booking entity was missed and never opened. After one hour of checking she managed to find an available room and just had to check and make sure it had been cleaned. While the room had been cleaned by housekeeping we found several (gross) items that had been missed in the bedroom: two fake fingernails and a used q-tip. Also there were several "loose" tortilla chips on top of the refridgerator that had been missed during cleaning.
Stayed 2 nights in Aug 2020
Response from Jim on 3 Oct 2020
Thank you for the review. Your comments are important to us. Your feedback assists us in our efforts in training our staff to be more aware of their responsibilities and to follow through appropriately so this doesn't happen again.

8/10 Good

Bobb6, NH

Travelled with family
Liked: Cleanliness, amenities
Room was clean, staff was friendly and helpful. Will be returning.
Stayed 2 nights in Aug 2020
Response from Jim on 3 Oct 2020
Thank you for your kind remarks.

8/10 Good

John

Travelled with family
Liked: Room comfort
There were some initial problems but the manager made everything all right. We enjoyed Our stay and have booked another trip at bbl for this fall.
Stayed 4 nights in Jul 2020
Response from Dawn, Front Desk Manager on 22 Aug 2020
Thank you for booking with us again John! We look forward to seeing you again soon and hoping you get more opportunity to enjoy the activities and amenities :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Tabitha on 10 Mar 2020
We thank you kindly for staying here with us at The Black Bear Lodge, we are addressing all issues you have brought to our attention. We thank you for the posiitve review.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2019

10/10 Excellent

Linda, Dracut

Travelled with partner
Liked: Cleanliness, amenities
I highly recommend this place! Very nice & the staff was very friendly.
Stayed 2 nights in Dec 2019

10/10 Excellent

Marylou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Solia

Travelled with family
We stayed at room 505. It must be updated. It feels like a motel and shouldn’t be charge over $200 per night.
Stayed 2 nights in Oct 2019

10/10 Excellent

Tie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a big and nice kitchen, front desk staff friendly, offering free freedom passes
Stayed 2 nights in Oct 2019

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and fun
Stayed 2 nights in Oct 2019
Response from GM on 10 Oct 2019
Happy your stay was great and Fun!! Visit again soon please!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was friendly, great to have access to so many activities (ice skating, tennis, chair lift, etc). Our room was less than clean and a dirty diaper was found under the bed. Size of the room is great for a family- you can spread out, if has a kitchen and large table area great for games and eating.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolitely loved our time black bear lodge. The rooms were very clean, spacious and the staff was awesome!! There is so much to do there! we couldnt even get to it all. Definietly going back and definitely booking at the black bear.
Stayed 3 nights in Aug 2019
Response from GM on 10 Oct 2019
Wonderful, look forward to your next visit! The staff is awesome, appreciate you recognizing them and the comfort-ability of your unit.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019

6/10 Okay

Eder

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The bldg and the staff was really nice. The first bedroom in the basement had a strong smell. When i spoke with staff they gave a second bedroom on the 3rd floor that was much worse, a dead fish smell coming from the carpet. The unit was old but everything worked, but the smell was a killer.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but Room for Improvement
Overall, it was good very good stay. My family and I enjoyed all activities around the hotel. Only negative point is the size & comfort of the main bed. It was supposed to be Queen size per reservation, but I've never seen a queen bed so small - seems like it wasn't queen size at all. The bed wasn't really that comfortable either - too springy.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from ~frontdesk on 10 Jul 2019
Thank you for staying with us at the Black Bear Lodge. Your feedback is always appreciated.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lots of activities for kids and adults...recreation center is amazing!
Stayed 2 nights in Jun 2019
Response from ~frontdesk on 10 Jul 2019
Thank you for staying with us at the Black Bear Lodge. Your feedback is always appreciated.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising
Very disappointed with the advertised pictures of the pool. The pictures of the pool are actually at a different resort, very misleading.
Stayed 1 night in Apr 2019

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly and courteous staff. They gave us a great room with a view of the ski slopes. Offered to help when my daughters car battery died.
Stayed 2 nights in Feb 2019
Response from General Manager on 19 Feb 2019
The views are beautiful here! Thank you for recognizing the staff, they always want to service above and beyond to keep guest comfortable.

8/10 Good

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski lodge style ,friendly , accommodating,clean !
Stayed 1 night in Jan 2019

6/10 Okay

YT, Lexington, MA

Travelled with family
Liked: Staff & service
The room was so large and confortable. Some property was old and daily cleaning was not good.
Stayed 3 nights in Dec 2018

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back!
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good stay
Spacious room. We had one bedroom, a living and a dining area, and a small kitchen. Felt like a full apartment. The floor felt a little dusty, but otherwise it was a good stay. They had a Freedom Pass for activities in the Village too, but too bad the weather was wet during our stay so we didn't get to try them.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018