Walking into the lobby, I was instantly greeted by the smell of dogs, very unpleasant. When I got to my room, I did not have a sofa bed and my bed was a queen size bed and not a king. Also, hair on the sink counter and shower walls, and little body wash left in the bottle in the bathroom. Not enough towels and washcloths in the room for my family and I, and the food for breakfast was not very good. Potatoes were dry, egg omelette was cold, no other meat options available other than pork sausage. I was told the rooms were sold out so I could not be given a new room and was offered a roll away bed instead. I also used the laundry facility and noticed a thick ring of dirt around and under the rubber cushion in the washing machine. Disgusting! If I wasn’t in need of washing clothes, I would have decided not to. In all, I feel quality and attention to detail is being sacrificed and causing experiences like mines!