Kitchener Hotel Guide - Wellington County Museum and Archives hotels in Kitchener, Canada.

"Excellent staff at the front desk and the cafe..very impressed!"

"Very nice peaceful. Lots of parking. Ample choice for breakfast. Good size rooms. Comfortable bed. Glad to have the step stool. Thank you Jodie. Sorry we did not meet you on our stay"

"First impression….UhOh! pot-holed gravel parking area!!…NOTHING in any of 4or 5 outdoor planters…no signage to signify entrance…or Welcome to Best Western!!! Building in need of refreshing paint or siding… Had to track down housekeeping for towels and bath mat on our arrival. Next day proper towel exchange and garbages emptied and Keurig supplies refreshed…next day…garbage not emptied and no fresh towels etc! Staff pleasant..room rug filthy,. Not Intentionally trying to be unkind but, I have enjoyed Best Western Hotels on many visits but Fergus Best Western Plus, was a disappointment for us! Required full payment on arrival! Did not live up to expectations. Website stated ‘hot breakfast’ till 9:30am——changed to 9:00am. Little corners cut…Hotels are costly at best …and disappointment in many areas…makes it worse. I don’t think they live up to Best Western’s name….don’t believe I’ll ever return….No hint of Welcome!!!"

"It was a nice hotel but my only complaint was the breakfast area was not keep clean and the elevator needed a good cleaning on the walls and floor. "

"I would not recommend this hotel at all. The beds were so hard we could not sleep. It felt like we were laying on rocks. Then there is a $200 deposit they hold which is almost the same price as the room. You don’t get that back for about five days. All in all not impressed"

"Breakfast was pretty poor quality. I wouldn't even consider it a feature for the hotel. The pillows were the lumpiest bricks I've ever had the displeasure of using. The rooms alarms had a bright flashing silver light you couldn't turn off. Sheets were minimal, it was pretty cold. All in all definitely the worst hotel stay I've had in a long time. Won't be coming back"

"Disappointed because we thought there was a hot tub Noticed other guess thought there was one too"

"Breakfast was not really good."

"The staff were very helpful and the room was lovely."