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Pheasant Run Resort

2.0 star property
Guests at this resort can enjoy a round of golf, relax by indoor and outdoor pools, and find tranquility in natural surroundings

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Pheasant Run Resort blends relaxation and recreation in a suburban setting. Enjoy golf, rejuvenate in the sauna or steam room, and browse on-site shops. The garden offers a peaceful retreat, while free WiFi and pools with sun loungers complete this family-friendly getaway.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
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Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

Frequently asked questions

Does Pheasant Run Resort have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much is parking at Pheasant Run Resort?

Self-parking is free at this property.

What time is check-in at Pheasant Run Resort?

Check-in start time: 4 PM; check-in end time: 1:00 AM.

What time is check-out at Pheasant Run Resort?

Checkout is at 11 AM.

Where is Pheasant Run Resort located?

This family-friendly West Chicago hotel is located in the suburbs, within 1 mi (2 km) of Dupage Expo Center and Charlestowne Mall. American Science & Surplus Store and Kane County Fairgrounds are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.8

7.0

Cleanliness

8.2

Location

7.6

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 216 out of 983 reviews
Rating 8 - Good. 275 out of 983 reviews
Rating 6 - Okay. 253 out of 983 reviews
Rating 4 - Poor. 138 out of 983 reviews
Rating 2 - Terrible. 101 out of 983 reviews

Reviews

Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Went as a family trip and my family had a great time.
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

one of the worst stays

This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the staff were unfriendly and not helpful; the hotel is run down; there were many drunk people in the pool; there was only a “gas station” quality breakfast and no other food available; our bathtub was clogged. Honestly, it was awful,
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

Closing is a good thing

I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working.
Stayed 2 nights in Feb 2020
Verified

2/10 Terrible

Antoinette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Don’t go it’s full of false advert intent and I had to pack up and leave when a bed bug went across my pillow and coffee came out of the tub horrible
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

1.5 stars

There was trash all over the hotel and the water in the shower was yellow and there was no water in the toilet there is no way this was a 3 star hotel
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beast is a swimming pool, the room where ok too
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Alissa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

This place sucks

Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again. The resort is really nice especially all the different pools and hot tubs.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

ANNA MARIE

Liked: Room comfort
Disliked: Cleanliness
The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while
Stayed 1 night in Jan 2020
Verified

8/10 Good

katherine

Liked: Cleanliness, property conditions & facilities, room comfort

Love the water pool

Over all it was good ,relaxing,love the pool , the only issue was the bar tender by the tower had a nasty attitude.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool areas, variety of restaurants and eating options ( though some were not open all the time) staff was excellent and welcoming (in spite of the expected closures ). And all under one roof.
Stayed 2 nights in Jan 2020
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service here is terrible front desk woman name starts wit a S was so rude
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

This place has gone down hill. You could not get service for anything there. They had no staff and there restaurant was closed. I wish I would have stayed somewhere else I was very disappointed with my stay here. I have stayed here before and it was totally different that’s the reason I chose to stay here again. I will never come back to this place it was a terrible place!!
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this property could use some updates it was clean, staff was friendly & the amenities were perfect for our one day stay. The kids loved the pools.
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Terry

Disliked: Cleanliness, property conditions & facilities

Disappointing

We arrived to a cold unwelcoming front desk clerk. I asked about the Burbon Street feature that was advertised and was told it was closed for the season. The website didn't say it was closed, we wanted to see that. The furniture in the indoor seating area by the sauna was very dirty. Only a small grill area open in the morning for a egg sandwich. The furniture in the room was outdated and scratched, and I turned on the shower and BROWN water came from the spout.We won't be back. The manager heard my comments from the back room and never came out to talk to me.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Jana

Liked: Cleanliness, staff & service, amenities
The property was wonderful with several restaurants and activities. Sure, it is a little run down, but our room was clean and staff were extremely nice. I would recommend.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Pheasant Run is unique because of it's old school appeal. It's indoor/Outdoor heated swimming pool is one of a kind. Nothing like swimming outdoors when it's snowing. They are environmentally conscious with their water consumption systems which take a little getting used to. I understand the resort may be closing down at the beginning of the year. Too expensive to operate. People should get over there with the family before that happens. You'll never see a place like this again.
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I should have read the reviews before booking here. When it came time to check in, I waited 40 mins alone becsuse there was one lady at the front desk. She complained she was ready to ho home to her own kids when I stated it was my daughters birthday. The room was at the VERY end of the "resort." I should have been in the tower but they put my gamily and frienfs in building "G." It was explained we would have a golf view with a patio. I had a dirty pond view with a wooden rotting bacony that every room shared. The television was probably 20yrs old and did not work. Dakota from maintenance apologized and said the resort is not making changes or repairs because they have filed for bankruptcy. The a/c and heating unit was broken, as well as the screen door on our sliding glass door. There was garbage under the bed and in the tv console. There were supposed to be tons of amenities. Bourbon St restaurants were closed, there was no staff ANYWHERE and only half the games worked in the arcade. I booked one room and had family who booked 2 extra rooms. I have NEVER been so disappointed with a hotel or so called resort in my life!! I also took pictures and video to show.
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
The rooms are outdated. We booked for 2 adults and 2 kids and only had 2 lager towels and 2 hands towels and 1 wash cloth.
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Jodi

Liked: Staff & service, amenities
It’s an older property. Beds/ furniture/bathrooms need to be updated. Price does match quality. It does have plenty of common areas, restaurants to choose from.
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Patricia

Liked: Cleanliness, room comfort

Satisfactory

It was a good stay for the 2 nights we were there. Room we had wasn’t as big as we’re used to for the rate we paid. It was comfortable, wi-fi was slow & not many tv channels to choose from. 1 kitchen to serve 3 restaurants so made service a bit slow. Maybe need a little updating.
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service
The resort was nice having everything right there ( theatre, bar with entertainment, pool, golf, etc) the rooms could use updating. The sink had cracks in it, bathroom was outdated. We had tickets for American English, which was great!!!
Stayed 1 night in Nov 2019
Verified

4/10 Poor

jayne m

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs an update

They desperately need to remodel their old part of hotel. Old ripped carpet, old furniture, musty smell throughout the hotel.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
We have stayed here many times over several years. We really love this facility and all the amenities it has to offer. The past few years we have stayed in the Tower rooms. This year we stayed in a loft suite. The tower rooms are very nice. Feel the Courtyard rooms badly need to be upgraded.
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Staff should be more informative about that there is no elevator when they provide us with a bell cart for our luggage. Staff should inform us about things to do and what is going on in the resort. No maid service for some reason even when requested. With the amount they charge per night, they should really update the place. Restaurants are old and run down. The fine dining was not even open as it has limited hours. Sadly, we won’t be staying here again. :(
Stayed 2 nights in Nov 2019