West End Hotel Guide - Luxury Hotels in West End, West Grand Bahama

"Extremely Disappointing Stay!!!! I’m disappointed with my recent stay. I did not receive what I paid for, which is completely unacceptable. I specifically booked and paid for a king-size bed, but upon arrival I was given a double queen room instead. This was not what I agreed to, and it immediately set a negative tone for the stay. The check-in process was horrible disorganized, slow, and frustrating. It felt like there was no professionalism or care in handling guests. On top of that, the customer service was extremely poor. Staff were unhelpful and did not make any real effort to fix the issue or accommodate my concerns. What makes this even more disappointing is that I’ve had a relationship with this hotel for over 15 years, and this experience was completely below the standard I’ve come to expect. Overall, this stay was frustrating and unacceptable. I did not get what I paid for, and the service did not reflect the level of quality I expected. I would not recommend this experience based on this visit. "

"Looks just like the picture . "

"Good bar, terrible hours (closed by 5pm). Restaurant undercooked EVERYTHING! I tried eating there twice and sent back the food both times. The room was run down and the beds were uncomfortable (could feel springs). The Taino beach resort pool was nice but no tubes were provided for the lazy river. There was no convenience store on the beach at all, had to ride ferry and wait an hour to buy anything. No supermarket even at Port Lucaya so groceries are out of the question. The whole place looks delapidated and forgotten"