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"Beautiful hotel"

"This hotel is NOT in Terminal 2. I can only describe this as the absolute worst possible case scenario. The name of the hotel “Niranta Airport Transit Hotel, Terminal 2, Arrivals” implies the hotel is in terminal 2 at Arrivals. However this is not the case. The special instructions for checking in stated the following - This hotel is located inside Terminal 2 of Mumbai International Airport. A valid ticket and Visa is required to access this property. This is misleading and contradictary. You can NOT access the hotel from inside Terminal 2. After flying from the US on a 17 hour flight and thinking I will get off the plane (in terminal 2) and proceed to get some needed sleep for a 16 hour overnight layover. Come to find out “Arrivals” to them means outside the airport and "landside" means inside the airport. The staff did not care. They also mentioned that this happens all the time. I’m delirious from lack of sleep and these robots at the front desk are literally say “it’s your fault you booked the wrong hotel”. Nothing to be done they say. Totally screwed. Go from expecting a bed and a shower and a change of clothes to trying to sleep in a chair by the food court. Misleading info. Rude staff. Insane bureaucracy beyond comprehension. I will never forgive this one"

"Next to the new mall"

"All"

"The Taj Mahal Palace Hotel is simply the best, why stay anywhere else? Staff are friendly and attentive and nothing is overlooked by them. One day I was reading a book, next day I found a lovely Taj bookmark left beside the book. Fruit in your room, all essentials restocked everyday, all my cosmetics beautifully arranged and everything neatly tidied away. Food and drink service is exceptional in bar and restaurants - The Golden Dragon restaurant is particularly memorable. A window seat for breakfast so that I could look out at The Gateway of India and the Bay. Nothing is too much for The Taj staff. Outstanding service, warmth and hospitality. The building itself is beautiful, historic and fascinating too."

"Nice clean rooms"

"As always, our visit to Taj Lands End was a very special part of our trip to India. The facilities are second to none. The hotel and rooms are meticulously clean and well maintained. All staff are all exceptionally kind, friendly and supportive. Our special thank you to Sakshi who went above and beyond to make this stay very special indeed. "

"I recently had the pleasure of staying at Taj Cidade de Goa Horizon during my visit to Goa, and I must say the experience truly lived up to the esteemed reputation of the Taj brand in India. From the moment we were considering accommodation options, choosing Taj felt like a natural decision given its strong legacy—and our experience fully validated that choice. The level of hospitality, attention to detail, and overall service quality exceeded our expectations. Every department demonstrated exceptional professionalism, including reception, room service, housekeeping, and especially the food and beverage team. I would like to extend special appreciation to Duty Manager, Food Department and Housekeeping for their outstanding service and dedication. What stood out most was the genuine willingness of every team member to assist. We were a group of 21 people, and each one of us was thoroughly impressed by the warmth and efficiency of the staff. A special mention goes to Food Department, who went above and beyond—not only accommodating specific dietary requirements for some members of our group but also personally ensuring that special requests beyond the buffet menu were fulfilled seamlessly. Overall, it was a memorable and delightful stay. I would highly recommend Taj Cidade de Goa Horizon to anyone seeking exceptional hospitality and a truly premium experience."

"I checked in at 11:30 PM. I was given a very dirty and smelly room, which made me uncomfortable."