West Liberty Hotels

"We booked this hotel because we were attending a basketball tournament. Upon arrival we were not notified that there was no hot water for the entire hotel. We did not realize until we returned from the tournament to shower. I then went to the front desk for more information where i was told the manager was unavailable, there was no estimated resolution and they could not do anything for us. They also mentioned they had received multiple complaints from other guest but still did not inform anyone of the issue. I was told someone from the hotel would reach out to me within 1 week. I still have not heard back from anyone nor has any type of refund or resolution been offered. I booked my stay with 3 children and we did not have hit water for the entire duration of our stay. This hotel was booked for the convenience of location to our tournament and the assumption that BASIC amenities would be provided. Appalled by how the situation was handled. Absolutely would not recommend! "

"Clean, quiet, easy check-in."

"The hotel staff is great but the rooms were dated and sheets spotted"

"Comfy bed. Quiet. Decent breakfast. Close to a really good restaurant."

"Had a check-in after midnight, went quick and knew everything I needed to know. Great night staff."

"Nice suite kitchen was equipped with basic utensils but we had no need for it. Bed maytress older but very comfortable "

"The service was good. The bed was comfy. The TV remote did not work with hdmi though when tried to plug in Roku/fire stick. The WiFi wouldn't hook up either. It was fine to spend one night. "

"The staff and owner were AMAZING over and beyond in service, kindness and helpfulness. Will definitely stay again without question. "

"Our room (#220) was clean and comfy. Another review states that the headlights of cars could be seen through the window....not true. The window drapery has two giant drapes that close and be pulled back to allow sheers to just be used...there is a third layer on the outside which has limited movement but helps reduce sound... The shower and the bathroom in general were mold free and clean. The breakfast was disappointing when we arrived at 830am (sunday morning) ALL the scrambled eggs were GONE and coffee was empty...we gave up and ate somewher else.. The parking lot.... someone had vomited near the trash can outside the hotel... it wasnt pleasant seeing that but people have upset stomachs so I am not placing blame. The beds were comfy and I would stay there again.."