West Madison Hotel Guide - Family Friendly Hotels in West Madison, Madison

"Decent breakfast "

"Cons…Had flowers delivered that never made it to our room. The jacuzzi had rust or some other debris come out of the unit. Pros- Friendly staff, bartender, breakfast was good as was the view to capital. "

"Room was very clean but there was a loud, non-stop noise in the room all night that never stopped. the bed was also top hard for me."

"Unfortunately, my experience at this location did not reflect the standards associated with the Hilton brand. On the first night, I was assigned a room directly next to the elevator, resulting in continuous noise and significant difficulty sleeping. Although the room was changed the following morning, this issue should have been avoided for a multi‑night reservation. On the third day, the hotel Wi‑Fi stopped working entirely. Even after entering my last name and room number, the system repeatedly displayed “invalid guest credentials.” This made it impossible to access the internet when I needed it. Additionally, after a long day, I returned to find that my key card no longer worked, requiring another trip to the front desk to resolve the issue. These repeated operational problems created unnecessary stress and frustration. Most concerning was the consistently unwelcoming and dismissive attitude displayed by certain front desk staff members. As an international guest, I expected professionalism, courtesy, and respect. Instead, I felt unwelcome throughout my stay. This is unacceptable for a hotel representing an international brand and hosting guests from around the world. Iwould like to acknowledge the staff members who did uphold Hilton’s values. Liz and the shuttle driver provided exceptional service and professional. Their service was the highlight of an otherwise disappointing stay. However, the overall experience at the front desk overshadowed these positive interactions."

"There was a good variety of breakfast items. Front desk staff was easy and polite to work with. The pool needed a little attention (sand and starburst wrappers). The beds were a little hard. Those are nitpicky things though. This was a very good value stay."

"Lake view!!"

"Room had a musty-like odor, and the tub had poor drainage. Staff were quiet. Breakfast was good. Parking acceptable."

"Great staff. Excellent location. Could use a little bit of an update as the hallways are dim and the rooms are pretty underwhelming especially bc they are a premier. Otherwise great hotel"

"The hot tub is super cold. Called front desk and there's no way to make it warmer. The pool was cold yet warmer than the hot tub. They wouldn't switch our room to a 1 bed when we ended up not needing 2 beds. Actually wouldn't let us cancel our room at all when we no longer needed it."