Yellowstone National Park Hotel Guide. Hotels in West Thumb, Yellowstone National Park, United States of America

"Cabin was nice enough. The girl that checked me in was not informative enough. She explained incorrectly. She also put us in a cabin that was dangerous for me as a handicapped person with two hip repacements. When I specifically told her I could not walk on ice. Other cabins were cleared. We had to have a young man clear it off. He did an excellent job. It should have been done way before we got there. I do understand that there might not been enough help. The virtual person on my phone was very proactive. We had a great time . I Love Yellowstone. Will be back. Thank you. The dining room was excellent with a very good waiter . The bathrooms inside need to be scrubbed with a Mr. Clean soft scrubby. They look dirty."

"Registration process was terrible. Staff told us to go to the wrong wing, gave us keys for the wrong room, and the room we ended up in wasn’t very clean. Staff in the dining room, bar, and throughout the hotel kept commenting on how no one knew what was going on (it was opening weekend). I understand bumps when getting up and running for the season but even something as simple as ordering extra toilet paper from housekeeping was complicated. Brendon and Stacy were very nice and helped smooth over some things. Eamon in the bar was also good. Food in the dining room was greatly over priced and the $52 cut of ribeye was poor quality. Not nearly enough parking spots for hotel guests. Overall, the building is amazing and you can’t beat the location. Hopefully the staff are more on the same page as the season goes on."

"Room was clean and inside the park!"

"Room was mediocre and staff overall not cordial. Service in restaurant was poor. Parking very insufficient "