Interior entrance

Reviews of Summit Lodge Boutique Hotel

4 out of 5
Summit Lodge Boutique Hotel
4359 Main St., Whistler, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 952 out of 1284 reviews" "
Rating 8 - Good. 239 out of 1284 reviews" "
Rating 6 - Okay. 68 out of 1284 reviews" "
Rating 4 - Poor. 13 out of 1284 reviews" "
Rating 2 - Terrible. 12 out of 1284 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Location is exceptional. Rooms are spacious, clean, and creatively decorated.
Stayed 2 nights in May 2024
Response from Emma on 6 May 2024
Thankyou for your positive feedback! We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.

10/10 Excellent

Pamela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience!!!
Stayed 1 night in May 2024
Response from Miguel on 5 May 2024
Thanks a lot Pamela for this positive review. We appreciate it and we look forward to welcome you again!

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for a weekend getaway! Sauna/pool/hot tub area was excellent. Would definitely stay again
Stayed 1 night in May 2024
Response from Miguel on 5 May 2024
Thank you Karla for taking your time and leaving a review for us! We appreciate it and we look forward to welcome you again!

10/10 Excellent

sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic, very helpful. Excellent location, in Whistler downtown. Loved the room and common area.
Stayed 1 night in May 2024
Response from Isabella on 4 May 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our staff and enjoyed our prime location in Whistler downtown. It's great to know that you loved both your room and our common areas. We look forward to welcoming you back on your next visit to Whistler!

8/10 Good

Gisele

Travelled with family
The location, being in Whistler, is beautiful.
Stayed 1 night in Apr 2024
Response from Isabella on 4 May 2024
Absolutely, Whistler's beauty speaks for itself! We're glad you enjoyed the picturesque surroundings during your stay. If there's anything else we can assist you with for your next visit, feel free to reach out. We look forward to hosting you again soon!

10/10 Excellent

ROSELIA, KENT

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Lovely rooms, right in the middle of the village so close to everything. Pool was nice. But mostly, it was super dog friendly. I love my dog and I love traveling with her and she LOVES a good hotel. She loved the room, especially the balcony where she could watch the people gos by. No fee extra fees, no hassle. Just a form to sign saying you're responsible, which is so reasonable. She had a great time.
Stayed 2 nights in Apr 2024
Response from Isabella on 4 May 2024
Thank you for sharing your feedback! We're delighted you enjoyed your stay and that your furry friend felt welcome. It's great to hear that our pet-friendly policies made your stay hassle-free. We look forward to hosting you and your pup again soon!

10/10 Excellent

Andrew, Vero Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Marcelo

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, enjoyed my stay, staff was firendly and efficient
Stayed 1 night in Apr 2024
Response from Isabella on 2 May 2024
Dear Marcelo,Thank you for your fantastic review! We are thrilled to hear that you had a great time during your stay with us and that you enjoyed the overall experience.Our team takes great pride in providing friendly and efficient service, and we are delighted that you found our staff to be just that. Your kind words are truly appreciated and will be shared with our team members as motivation to continue delivering exceptional service.We look forward to welcoming you back for another enjoyable stay whenever your travels bring you our way again.Warm regards,

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Very polite and helpful. They came up to my room after check in and brought me a complimentary bottle of wine as well.
Stayed 1 night in Apr 2024
Response from Emma on 2 May 2024
Hi Shawn, Thank you for the positive feedback. We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. We will be back
Stayed 1 night in Apr 2024
Response from Emma on 1 May 2024
Thankyou for your positive feedback! We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.

6/10 Okay

Edie

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Amenities
It was fine for a one night stay. Rooms are cramped and dated, parking was full so we had to park 6 minutes away which was a real hassle especially because it rained non stop. No room service at all. Front desk staff was nice. Overall decent but wouldn’t stay there again.
Stayed 1 night in Apr 2024
Response from Isabella on 2 May 2024
Thank you for sharing your feedback with us. We appreciate your kind words about our front desk staff and are glad to hear that you found them nice during your stay.We apologize for any inconvenience you experienced due to the parking situation and the room size. We understand that these factors can significantly impact the overall experience, especially during inclement weather. Your comments about the dated rooms are noted, and we are continually working on improvements to enhance our guests' comfort.Regarding room service, we apologize for any confusion or inconvenience caused. We do offer alternative options for food delivery or recommendations for nearby dining establishments, and we regret if this was not communicated clearly during your stay.We appreciate your feedback as it helps us identify areas for improvement and ensure a more pleasant experience for our future guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Best regards,

10/10 Excellent

Sungwoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to get food
Stayed 1 night in Apr 2024
Response from Jaden on 30 Apr 2024
Hi Sungwoo,Thank you for staying with us. We are glad to hear that you had a great time. We hope to see you again next time!

10/10 Excellent

Twinkle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best decision to stay here. Close walk to the village and most importantly the staff let us check in earlier. Clean and cozy room! Will definitelt re-book in the future.
Stayed 1 night in Apr 2024
Response from Emma on 29 Apr 2024
Thankyou for your positive feedback! We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.

8/10 Good

Simion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property in Whistler village. We stayed as family 3 times here and we will be back!
Stayed 2 nights in Apr 2024
Response from Emma on 29 Apr 2024
Thankyou for your positive feedback! We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emma on 28 Apr 2024
Hi Adam,Thankyou for your positive feedback! We hope to see you back at the Summit Lodge next time your in Whistler.

10/10 Excellent

Raymond, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Miguel on 28 Apr 2024
Thanks a lot Raymond for taking your time and writing a review. We look forward to welcome you again on your next trip to Whistler!

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Ellie on 26 Apr 2024
Hi Marilyn, Thank you for sharing your positive feedback! We are pleased to hear you had a great stay, we hope to welcome you back again soon.

10/10 Excellent

Jie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the services provide for dog owners.
Stayed 2 nights in Apr 2024
Response from Emma on 25 Apr 2024
Hi Jie,Thankyou for your feedback. We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.

10/10 Excellent

Avneet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE ! AMAZING STAFF
Stayed 1 night in Apr 2024
Response from Emma on 22 Apr 2024
Hi Avneet,Thankyou for your positive feedback. We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.

10/10 Excellent

Patrick

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was a breeze. Room was immaculate, with modern touches. Fridge, stove top, and microwave in room was a nice perk. Close to grocery store if you want to eat in, or go for the awesome tacos across the street. Need a tune before hitting the slopes? Check out Underground tuning right in the lobby!
Response from Emma on 22 Apr 2024
Hi Patrick,Thankyou for the positive feedback! We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in whistler.

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emma on 23 Apr 2024
Hi Darcy!Thankyou for your positive feedback. We are glad you enjoyed your stay and hope to see you back at the Summit Loge next time your in Whistler.

10/10 Excellent

Natasha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service here is exceptional! There was a slight issue that came up and the staff were quick, professional, and went above and beyond to ensure that the stay met my needs. I loved that it was pet friendly, the little welcome package for my dog was super thoughtful! As a Vancouver local, we will definitely be coming back here!
Stayed 1 night in Apr 2024
Response from Emma on 22 Apr 2024
Thankyou for your positive feedback Natasha. We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler!

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on the front desk who help us was very Nice & friendly (Liam) and the housekeeping guy was vey helpful in the morning to help us on the direction where to go.happy to book again on summer!
Stayed 1 night in Apr 2024
Response from Emma on 22 Apr 2024
Hi Julie, Thankyou for your positive feedback! We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ricardo was so nice give us amazing recommendations and also he speaks Spanish so it was easy to communicate with! Thanks we enjoyed our stay
Stayed 1 night in Apr 2024
Response from Isabella on 21 Apr 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that our front desk agent provided you with excellent recommendations and that his ability to speak Spanish made your communication easier. We're dedicated to ensuring all our guests have a memorable stay, and we're glad you enjoyed your time with us. We look forward to welcoming you back on your next visit!

10/10 Excellent

KA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and like it.
Stayed 1 night in Apr 2024
Response from Jaden on 21 Apr 2024
Thank you for your brief but positive feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything specific you appreciated or any suggestions you have for us to make your experience even better next time, please let us know. We look forward to welcoming you back soon!

6/10 Okay

Mehreen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Parking spot is very tight..and was really difficult to get into stall..That was really tiresome for me.
Stayed 1 night in Apr 2024
Response from Isabella on 21 Apr 2024
We apologize for the inconvenience you experienced with our parking. Your feedback is valuable to us, and we will review the parking situation to see how we can improve and make it more comfortable for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel! Perfect for the weekend!
Stayed 1 night in Apr 2024
Response from Liam on 21 Apr 2024
Hello Kevin, Thank you for the 5 star review. We would love to welcome back to the summit lodge when you visit whistler next time.

10/10 Excellent

Ji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 1 night in Apr 2024
Response from Miguel on 20 Apr 2024
Thanks Ji for this positive review! Looking forward to welcome you again!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel , friendly helpful staff would definitely stay here again
Stayed 7 nights in Apr 2024
Response from Isabella on 19 Apr 2024
Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you had a very nice experience at our hotel and that our friendly and helpful staff made your stay even better.

6/10 Okay

Anthony, Mission

Liked: Cleanliness, staff & service, property conditions & facilities
Nice local property. Great staff and hospitality. The only bummer was equipment noise starting at 8:00am to noon when we checked out. I think it was a leaf blower or something else next door. Ruined the morning.
Stayed 1 night in Apr 2024
Response from Isabella on 19 Apr 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our local property and experienced great hospitality from our staff.We apologize for the inconvenience caused by the equipment noise during your stay. We understand how disruptive such disturbances can be, especially early in the morning. Please rest assured that we are looking into this matter to ensure that future guests do not experience similar disruptions.We appreciate your understanding and hope that despite this issue, you were able to enjoy the rest of your stay with us. If you plan to visit again, please let us know, and we'll ensure your next experience is even more pleasant. Thank you again for your valuable feedback.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Isabella on 19 Apr 2024
Hi Kent,Thank you for your wonderful feedback!Warm regards,

10/10 Excellent

Maksim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient place to stay with family.
Stayed 3 nights in Apr 2024
Response from Miguel on 16 Apr 2024
Thanks a lot Maksim for this great review! Looking forward to welcome you again!

4/10 Poor

Sumit

Decent hotel.Overpriced.
Stayed 2 nights in Apr 2024
Response from Miguel on 16 Apr 2024
Thank you Sumit for this review. We apologize if the hotel didn't exceed your expectations... Feel free to contact us directly for a deeper feedback...

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and it was a great location.
Stayed 1 night in Apr 2024
Response from Emma on 15 Apr 2024
Thankyou for your positive feedback! We look forward to welcoming you back to the Summit Lodge next time your in whistler.

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the fireplace and the distressed wood feature wall.
Stayed 1 night in Apr 2024
Response from Miguel on 14 Apr 2024
Thanks a lot Brenda for your positive review. We look forward to welcome you again!

10/10 Excellent

Rikki

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and cool place to stay
Stayed 1 night in Apr 2024
Response from Miguel on 14 Apr 2024
Thank you Rikki for your kind words! We appreciate your review and we look forward to welcome you again!

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location. Nice rooms.
Stayed 1 night in Apr 2024
Response from Miguel on 14 Apr 2024
Thanks a lot Shaun for your review. We appreciate it and we would like to welcome you again!

10/10 Excellent

Jennifer, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, free shuttle to the slopes (although I didn't use the service as it's a nice 15 minute walk to the lifts - perfect warm up). I loved the ski/board valet at the front of the hotel. Better than lockers and they offer full services overnight. They were very friendly and helpful. I was worried the location was too far from the lifts, but it wasn't. Close to a large grocery, lots of restaurant options. I will stay here again.
Stayed 4 nights in Apr 2024
Response from Ellie on 11 Apr 2024
Hi Jennifer, Thank you for the great review! We are pleased you enjoyed your stay and took advantage of our ski shuttle and ski valet. We hope to welcome you again soon.

6/10 Okay

Karan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really close to whistler village and lots of restaurant options. Washroom was not super clean. Kitchen and washroom are face to face. Not a lot of soundproofing from the main door, can hear everything from outside.
Stayed 1 night in Apr 2024
Response from Ellie on 11 Apr 2024
Hi Karan, Thank you for taking the time to share your feedback. I am sorry to hear about the cleaning, we will be sure to pass your feedback onto the housekeeping team.

8/10 Good

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Miguel on 28 Apr 2024
Thank you Hayley for your positive review. Looking forward to welcome you again!

10/10 Excellent

Sally

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay at the Summit, lovely clean quiet room, comfortable bed, great location. The small boutique feel of the lodge is very relaxing.
Stayed 1 night in Apr 2024
Response from Ellie on 7 Apr 2024
Hi Sally, Thank you for the lovely review! We are happy you enjoyed your recent stay with us. We look forward to welcoming you again soon.

10/10 Excellent

Cary, Blaine

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beyond dog friendly and really warm and kind staff right down to the cleaning staff
Stayed 1 night in Apr 2024
Response from Emma on 8 Apr 2024
Hi Cary,Thankyou for the positive feedback. We hope to welcome you back to the Summit Lodge next time your in Whistler.

10/10 Excellent

Maria de Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the staff were great. the hotel is a little old, but still nice.
Stayed 4 nights in Mar 2024
Response from Miguel on 2 Apr 2024
Thank you Maria de Jesus for this review. We appreciate it and we would like to welcome you again on your next trip to Whistler.

10/10 Excellent

Kathy, Kirkland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need a door stop for us to bring in our ski gear and luggages
Stayed 2 nights in Mar 2024
Response from Isabella on 1 Apr 2024
Hi Kathy,Thank you for taking the time to review the hotel and for providing valuable feedback. We greatly appreciate your input and will definitely explore how we can address your request. Kind regards

8/10 Good

Bogdana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Summit Lodge with my 12-year-old kid over the Easter break. The hotel boasts great location, offering a peaceful ambiance while still being conveniently close to Whistler Village. The shuttle service to the Whistler Village gondola was a nice perk that allowed us to effortlessly access the slopes. Our room was clean and spacious, and the staff members were exceptionally friendly and attentive, going above and beyond to ensure a pleasant stay. The amenities, like dray sauna and hot tub were nice and clean, but small, which was a minor inconvenience. Overall, we enjoyed our stay at Summit lodge, and we’ll definitely consider choosing it again for our future stay in Whistler.
Stayed 4 nights in Mar 2024
Response from Isabella on 1 Apr 2024
Hi Bogdana,We truly appreciate your wonderful review and are delighted to hear that you enjoyed your stay with us. Your feedback is valuable, and we will certainly take it into consideration as we strive to enhance our amenities and services. Thank you once again for sharing your experience with us.

10/10 Excellent

Dmytro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, amazing staff :-)
Stayed 1 night in Mar 2024
Response from Miguel on 31 Mar 2024
Thanks a lot Dmytro for this great review! Looking forward to welcome you again!

10/10 Excellent

Anureet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Miguel on 29 Mar 2024
Thanks a lot Anureet for your review. We are glad to hear that you had a great stay and we would like to welcome you again on your next trip to Whistler!

8/10 Good

Jennifer

Stayed 3 nights in Mar 2024
Response from Miguel on 14 Apr 2024
Thank you Jennifer for this positive review. We look forward to welcome you again on your next trip to Whistler!

10/10 Excellent

Lee, Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ended up getting a nicer room than we were expecting. Just the little extra space with 2 adults, a 7 and 10 year old made a huge difference over our 8 day stay. Staff always went the extra mile there to see if there was anything they could do to make the stay even better.
Stayed 7 nights in Mar 2024
Response from Miguel on 24 Mar 2024
Thank you Lee for this great review and your feedback. We appreciate it and we are glad to hear that the hotel exceeded your expectations. We look forward to welcome you again on your next trip to Whistler!

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this hotel! Location was perfect! Many food options and market nearby.
Stayed 2 nights in Mar 2024
Response from Emma on 27 Mar 2024
Hi Renee,Thankyou for your positive review. We are so glad you enjoyed your stay with us and look forward to having you back at the summit lodge next time your in Whistler!