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"Room was clean and comfortable. "

"Shower wouldnt turn off, called front desk multiple times, multiple hangups by the staff, and was told a maintence man would be up. No one showed. After an hour of waiting they told us to come to the front desk. We packed up our stuff, drove to the front desk, where they didn't even apologize just took our key and reprogrammed it and said 212 (our new room, which ended up being right next to our old room - after packing up thr car to unpack it next door). To make things worse, they decided to fix the shower at 6:30am the following morning. Over 12 hours later (and the water was still running). Horrible experience. Plus we booked a smoking room with a scenic overlool of the city. There was no smoking room or a scenic city view!"

"Very clean and spacious room with an extremely comfortable bed and pillows, which made for a great night’s sleep. The staff were friendly and helpful, adding to the overall positive experience. The location is also very convenient, with many food options just a short 2-minute drive away. I also appreciated the free parking available inside the hotel. The only areas that could use some improvement are the room carpet, which seemed a bit old, and the shower area, which could benefit from some maintenance. The elevator also appeared dated, although it worked perfectly fine. Overall, it was still a comfortable and pleasant stay."

"Quick Review – The Swiftwater (Poconos) Overall, we had a very nice stay and were pleasantly surprised. The modern rooms were clean, the pool was warm, and the staff was friendly and accommodating throughout the trip. We booked the birthday package, which was a really nice touch. The room had balloons, a TV loop with a happy birthday message, champagne, cupcakes, and a complimentary breakfast included. It made the celebration feel special. One thing to note about the complimentary breakfast: there is a caveat. It only covers two meals and two drinks—anything beyond that is extra—so just make sure you understand the details beforehand. Traveler tip: ask the staff exactly what’s included when you check in so there are no surprises. The food at Olivet was excellent, but it is definitely fine dining, so expect higher prices. There are also good nearby alternatives if you want something more casual or affordable, like Poconos Brewing Company or even Sheetz. The only issue we ran into was that someone else’s dinner bill was accidentally added to our room. It was strange, but once we brought it to the staff’s attention they corrected it quickly. Overall, a great stay and I would definitely consider coming back."

"Room and grounds were clean. Family of 4 had a great 3 day stay. "

"we went in and honestly, it looked pretty good. The hotel itself and it didn’t look rundown on the inside. Everything looked good, there was a couple of marks on the walls and on one of the beds that we had there was a little bit of something on it, but we didn’t use that bed so we didn’t care to say anything anyway, it had everything needed. The only problem I would say is I wish they had more options for breakfast because even though they have changes, I would say every morning, it wasn’t the bestest, but there was some good options and I feel like they should have a better station for the pancakes because it didn’t really make a good pancake. And the last thing I wanna say is if your room is facing the highway, it’s gonna be really annoying and hard to sleep, I will say that I had stayed there for two nights and I barely slept either night because it was just insanely loud. I know it’s not the hotel’s fault, of course, but it’s just a warning for people who cannot sleep with loud noises or any type of noise in the background. The hotel itself had quiet people inside, which was a good thing, I had nothing to complain about that. But like I said, the outside was just insanely noisy and it was really hard for me to get some sleep. I was very on and off. The bathroom door also had a broken lock on my room. and the curtain of my room had been a little bit broken on the bottom of it, everything else worked perfectly fine for me. I did not have a bad day. I just had bad nights. "

"The cleaning of the room was very bad, since I arrived you could see the dust and in the bathroom it is very bad the cleaning smelled of urine they don't vacuum the room the coffee maker was very dusty"

"Staff was excellent and clean room great spa.Had a great time looking forward to be back in summer vacation again. Food was fabulous and so are the staff."

"Wonderful time with my family "