Holiday Homes in White

"We've stayed here many times and ever had any issues however this past weekend was terrible and we will not be back. The room was exactly as described and clean however the room never really cooled down, someone was smoking pot, likely under our room, and the smell was terrible for most of the evening. My son tried to use the pull out sofa but it he could feel all the springs so we put it back as the couch but it was so lumpy he ended up sleeping on the floor. Then Sunday morning, the elevator was broken. There was no coffee at 6:30am. Such a shame- we have liked the property in the past. "

"I have stayed at Extended Stay America multiple times in the past and have never experienced any issues until this most recent visit. Upon arriving to check in after a 14-hour drive, I was informed by the receptionist that I had been placed on a “do not rent” list. No explanation was provided. To their credit, the receptionist was courteous and transparent enough to show me the system, which simply stated “do not rent” without any additional details. I had not received any prior notice—no phone call, email, or letter—regarding this matter, which made the situation even more confusing and frustrating. I was advised to contact the relations department for clarification, but unfortunately, they were closed and would not reopen until Monday. This left me with no immediate resolution and forced me to find alternative accommodations on short notice, resulting in additional, unexpected expenses. While I appreciate the professionalism of the front desk staff for trying to assist and offering nearby hotel suggestions, the lack of communication from the company regarding such a serious restriction is unacceptable and caused significant inconvenience."

"Decent breakfast & nice staff, parking was easy "

"First I would like to say that establishments should hire people that have skills to work in the public. The front desk staff the day of check in was horrible. They did not speak when I walked in to check in. The lady snatched my license out my hand . Did not give me any Information on incidental charge , just handed me the key card to the room and walked off . The pool didn’t have any water in it. We had to end up switching rooms bc the A/C and shower was not working. We didn’t have hot water most of Saturday. My son had football camp and couldn’t take a shower bc the water was cold . The water was shut off. It was one of the worst experiences I have had in a long time when booking through Expedia. No towels were available this morning upon check out so we had to use what we had to dry off. Please do better with staff and overall establishment . There was only one person I ran into that was so helpful and understanding and I met and spoke with her on Saturday morning, she was heaven sent and moved us to another room so we could shower and get ready for the day . The others did not care at all. My kids was looking forward to swimming but the pool was bone dry . And the hot tub looked disgusting."

"Everything was wonderful.. Love the room. You can here the traffic most of the night. "

"Tv remote did not work. Tub was slippery. Both of us woke with bug bites. Couch was the most uncomfortable I have ever sat on. Won’t stay here again. "

"Great hotel same parking lot as a really nice sports bar restaurant. Highly recommend!"

"Clean room. Nice staff."

"The room smelled musty and the duvet they had on the bed was moldy inside. When I took it downstairs the woman at the counter told me it wasn’t mold it was just the cotton sticking together. It was black."