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Reviews of Star-Apart Hansa Hotel

Star-Apart Hansa Hotel
Bahnhofstrasse 23, Wiesbaden

Reviews

9.6

Exceptional

Rating 10 - Excellent. 29 out of 35 reviews" "
Rating 8 - Good. 4 out of 35 reviews" "
Rating 6 - Okay. 1 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Liked: Staff & service, property conditions & facilities
The exterior of the hotel was amazing, and a great location right on the edge of the old city Wiesbaden. The interior decoration was from the 1950s and 60s Hollywood, and is tastefully done. The restaurant smelled amazing (but we had already eaten). We had a standard queen - the room and bathroom were nothing special but decent. We woke up in the morning and realized the sheets were dirty though. There is limited parking for 15€ a night. Overall, not bad, but maybe check the room first!
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only criticism I have is that there is no street level elevator so you have to lift your bags up many stairs
Stayed 1 night in Apr 2024
Response from Star-Apar Hansa Team on 17 Apr 2024
Dear Michelle,Thank you very much for your feedback. Yes, there are four steps to get to our elevator, but we cannot change structurally because our house is build 1865. We hope to be able to welcome you back soon and wish you all the best.Best regardsYour Star-Apart Hansa Team

10/10 Excellent

Christin J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Comfortable bed. Helpful front desk. Free mini-bar a nice touch. Try the connected seafood restaurant!
Stayed 4 nights in Dec 2023

10/10 Excellent

Alphonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY!!! WILL STAY AGAIN! THANK YOU!!!
If you are visiting Wiesbaden and need a place to stay be sure to check out Star-Apart Hansa. My wife and I had an amazing 3 night stay. The Staff was amazing! From front desk to Housekeeping. It was very cool to see the huge Oscar Statue in ghe Lobby and pictures of celebrities from the past through present. The room and bathroom was very clean. The complimentary water, the mini bar, utensils and dish ware is a very nice touch. Tamara at the front desk was very helpful. My wife returned to the desk three times to ask her a question and each time she was friendly and courteous! They were also kind enough to store our many pieces of luggage for us and helped bring it out when we returned. THANK YOU (I cant remember the name of the lady who helped me with our huge bag. Im so sorry) If ever i need to stay in Wiesbaden I will return here and definitely recommend Atco my friends and others. THANK YOU STAR APART STAFF YOU ARE GREAT!
Stayed 3 nights in Oct 2023
Response from Star-Apart Hansa Team on 24 Oct 2023
Thank you very much for the great words and praise, which we are very happy about and will pass on to everyone. We all enjoy our jobs and thanks to guests like you, it stays that way. Thank you very much and hopefully see you soon. Stay healthy!With best regards, Your Star-Apart Hansa Hotel Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really impressed
Really impressed with the service, location and how clean and modern this place is. The gym and sauna were are a excellent during our stay. See you again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Hans

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to other German hotels, the room here had enough space and even a usable working desk. another nice thing, there was an elevator , large enough for people with luggage.
Stayed 1 night in Jul 2023
Response from Star-Apart Hansa Team on 28 Jul 2023
Sehr geehrter Hans, herzlichen Dank für die tolle Bewertung, über die wir uns sehr freuen. Es wäre schön, Sie bald wieder bei uns begrüßen zu dürfen. Bis dahin alles Gute.Ihr Star-Apart Hansa Team

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly everything in the mini bar was free! Hotel was fabulous. There was nice vegetarian food, the breakfast was beautiful.
Stayed 2 nights in Jul 2023

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Heinrich on 25 Jan 2023
Liebe Janette,herzlichen Dank für das tolle Feedback, über das wir uns sehr freuen. Wir hoffem. Sie bald wieder in unserem schönen Haus begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute.Mit fdreundlichen GrüßenIhr Star-Apart Hansa Hotel Team

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space close to Hauptbahnhof and city center. Friendly staff and great breakfast buffet.
Stayed 2 nights in Jun 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, very knowledgeable about questions I asked. Food delicious. Would go back!
Stayed 3 nights in May 2022

10/10 Excellent

Lori

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
goo Wiesbaden
Better than expected great location for us
Stayed 2 nights in Feb 2022
Response from Star-Apart Hansa Hotel on 1 Mar 2022
Dear , Thank you very much for the great feedback. We are looking forward for your next stay. Regards Yours Star-Apart Hansa Team

10/10 Excellent

Todd, St. Simons Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic hotel with friendly staff.
Stayed 1 night in Dec 2021

10/10 Excellent

Kamran, Red Deer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and friendly staff!
Stayed 1 night in Oct 2021

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always, the staff was amazing, everything was clean, and I slept very well!
Stayed 1 night in Oct 2021
Response from Star-Apart Hansa Team on 21 Oct 2021
Dear, thank you very much, we are glad to hear that. We are looking forward for your next stay. Your Star-Apart Hansa Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a nice place to stay! The ladies at the reception were so pleasant, friendly, professional and accommodating! I was greeted by the friendly and professional cleaning ladies! My room was super clean and tidy. No, it did not smell like a chem lab when I entered. My bed was comfortable and I had a good nights sleep. This morning, the lady in the breakfast room even had LF milk for my coffee. Yes, when visiting Wiesbaden, I will definitely stay here again.
Stayed 1 night in Aug 2021

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima lage, super Zimmer, nettes Personal.
Stayed 1 night in Apr 2024
Response from Star-Apart Hansa Hotel Team on 17 Apr 2024
Lieber Christian,vielen Dank für die tolle Bewertung, über die wir uns alle sehr freuen. Wir bleiben dran, das alles so bleibt und würden uns freuen,Sie hoffentlich bald wieder bei uns begrüßen zu dürfen.Herzliche GrüßeIhr Star-Apart Hansa Hotel Team

10/10 Excellent

JI SEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Star-Apart Hansa Hotel Team on 4 Mar 2024
Dear Sir, Thank you very much for the great review, which we are very happy about. It would be nice to welcome you back if your journey takes you back to Wiesbaden.Best greetingsYours Star-Apart Hansa Hotel Team

2/10 Terrible

Demetrius J

Stayed 1 night in Dec 2023

10/10 Excellent

Jo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goed hotel met ontzettend fijne kamers. Achter het hotel kun je, tegen betaling, parkeren en alles is verder binnen loopafstand.
Stayed 1 night in Aug 2023

10/10 Excellent

Reidar

Business traveller
Schönes Hotel
Stayed 2 nights in Sep 2023

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Goed hotel zeer centraal in Wiesbaden.
Uitstekend hotel, dichtbij het winkelcentrum (8 minuten lopen). Alles was goed, alleen ontbrak een airco met dit warme weer. Wel redelijk netjes opgelost met een ventilator. Zaterdag en zondag kun je in de buurt gratis parkeren. TIP: Paar minuten lopen van hotel een uitstekende bakker met goedkoop compleet ontbijt! (4,50 euro). Wiesbaden mooie stad, leuk voor 2 dagen. Maak zeker een ritje met de historische Nero Bergbahn.
Stayed 1 night in Aug 2023

10/10 Excellent

Chie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of staffs are very kind. Whenever I visit and stay there,I was totally relaxed and feeling at home. Beautiful breakfast always makes my new day in Wiesbaden good. Excellent restaurant is on the ground floor. I recommend this Hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mario

Stayed 1 night in Jan 2023
Response from Heinrich on 27 Jan 2023
Herzlichen Dank für das tolle Feedback, lieber Mario. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen alles Gute.Viele GrüßeIhr Star-Apart Hansa Team

8/10 Good

IRMEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Star-Apart Hansa Team on 31 Aug 2022
Guten Tag Irmen, vielen Dank für die tolle Bewertung, über die wir uns sehr freuen. Auf dass wir Sie bald wieder bei uns begrüßen dürfen. Bis dahin alles Gute und bleiben Sie gesund.Ihr Star-Apart Hansa Hotel Team

10/10 Excellent

Chie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Petar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Star-Apart Hansa Hotel on 1 Mar 2022
Sehr geehrter Petar, vielen Dank für die schöne Bewertung, über die wir uns sehr freuen. Es wäre schön, wenn Sie unser Haus bald wieder berücksichtigen würden und wünschen Ihnen bis dahin alles Gute. Mit freundlichen Grüßen Ihr Star-Apart Hansa Hotel Team

10/10 Excellent

Fabian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal ist ausgesprochen freundlich, zuvorkommend und hilfsbereit. Man fühlt sich sofort willkommen und gut aufgehoben. Das Hotel ist insgesamt schön gestaltet, geschmackvoll und sauber. Ich habe wirklich nichts zu bemängeln. Die Lage ist sehr günstig, das RMCC ist in unmittelbarer Nähe, Hauptbahnhof und Fußgängerzone sind auch zu Fuß problemlos erreichbar.
Stayed 2 nights in Jan 2022
Response from Star-Apart Hansa Hotel on 1 Mar 2022
Sehr geehrter Fabian, herzlichen Dank für das tolle Feedback,über das wir uns sehr gefreut haben. Wir bleiben dran, dass alles so bleibt und würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit besten Grüßen Ihr Star-Apart Hansa Team

8/10 Good

Philipp

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super sauber
Alles wunderbar
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Dorthe

Stayed 1 night in Sep 2021

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the closeness to the city center, the ambience of the old stately house, the modern conveniences in the rooms and bathrooms, all the updates, the impeccable condition of the rooms and bathrooms —- and the friendliness and helpfulness of the entire staff! We would suggest, however, that the soap dispensers be changed. They are too difficult to squeeze !!!
Stayed 1 night in Aug 2021