Willard Hotels

"Very accommodating staff! Needed a ground floor room near exit door to bring in large luggage and they fulfilled request with no problem. Clean room. Appreciated shampoo/conditioner/lotion dispensers instead of wasteful small containers. Good breakfast including egg/sausage patties with biscuits, and, of course, waffles. Will definitely stay again next year. "

"Good"

"Staff was great"

"Didn’t clean room on 2nd day"

"Rooms are comfy, but seems a little run down. Street side is very loud. "

"They say breakfast included and buffet in all photos but when you get there it’s 15 dollar credit on a menu that only has two times on it under that. Not kid friendly food. Drinks are not included except coffee. All you get is well they changed it ten months ago and we don’t know why they will not change the website and update it. Reached out to Expedia and they said well you got vouchers from breakfast so what’s the problem. So no real solution. But I have kids and was expecting a buffet for my kids. "

"The room was clean and had a microwave & Fridge. The staff was pleasant and helpful. It is an old hotel and it definitely needs updated but for the price the rooms are good. The breakfast is not much, but again for the price the place is ok. "

" No extra pillows when I asked the front desk and the tp and facial tissue is not soft, seems like cheap quality."

"Staff communication was not great. Told breakfast was at 6 but then it actually was at 7. We had an early game so we were scrambling to figure where to eat. Had the staff even mentioned places that were open, that would have made all the difference in our stay. No conditioner in the shower. That should be checked after each guest. The beds were comfy though "