Willatook Hotels

"Parking easy. Clean rooms "

"Staff were lovely. Rooms were basic and clean. I don’t think it is fair to market this a hot springs resort if this is paid separately at full price and the hotel guests have the same access to the limited schedules that apply to outside visitors. A more accurate description would be this is a HOTEL with a thermal baths business beside it. There are no real benefits for being a guest for attending the thermal baths. There is no discount and is exactly the same as if for visitor attending. The buffet organisation was very chaotic, with the food positioned at far end making it necessary to navigate through small spaces between dining tables to reach it. Children were unsupervised grabbing food with their hand and pushing in where adults had lined up to serve. Food and juice was finished quickly and not refilled often."

"parking was easy location is very good close to all amenities"

"The rooms/units are adjacent to the pub which has outdoor speakers mounted along every wall - music going from time checked in till after 10.30p - loud enough that heavy rain & the tv didn’t drown it out "

"Easy to navigate around the park with a surplus of amenities and features. Not squeaky clean or big but is expected as it is a discovery park that has been around for a bit - enjoyed the history of knowing that each lane was named after the Lockhart ship wreckage survivors! "

"no"

"The room was so clean and cozy. We loved it"

"Clean room but looked nothing like the photos or what I booked. Questioned this with the receptionist who advised I was given an upgrade as the room I booked was sold out (even though there was 3 left at time of booking according to website), however visually it very much looked like a downgrade. I let them know I was disappointed with my room. After I unpacked, the owner called to offer me a new room however after driving for 12 hours and finally unpacking, I did not have it in me to pack up again. I was given a premium twin room instead of the premium queen room I booked but I’m unsure how something labelled a premium room is situated right in front of a doorway that services many other units and at the bottom of a staircase so I had noise and traffic all evening. Walls are paper thin and could hear every conversation in the room next door and the neighbours TV blaring over mine. If it allows me to upload photos surely you will see why I was left disappointed. Thankfully some positives with a very clean bathroom and a comfortable bed, however as a solo female traveller having a room with a door that opens up to a main road with a flimsy door handle lock and a small latch did not leave me feeling safe, the room had no decor and overall felt incredibly basic."

"Close to centre of town. Pub opposite had great meals"