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Reviews of Baymont by Wyndham Williamsburg

2.5 out of 5
Baymont by Wyndham Williamsburg
505 York Street, Williamsburg, VA

Reviews

5.4
Rating 10 - Excellent. 85 out of 488 reviews" "
Rating 8 - Good. 74 out of 488 reviews" "
Rating 6 - Okay. 76 out of 488 reviews" "
Rating 4 - Poor. 79 out of 488 reviews" "
Rating 2 - Terrible. 174 out of 488 reviews" "

5.0/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Thomas, Johnson City

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Tomeka, Urbanna

Stayed 1 night in Feb 2024

2/10 Terrible

Janene

Stayed 1 night in Jan 2024

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on 30 Nov 2023
Thank you for rating our property.

2/10 Terrible

Priyam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 30 Nov 2023
Thank you for rating our property.

6/10 Okay

Charles

Solo traveller
Liked: Staff & service
Disliked: Amenities
The property was average and aged. Elevator made loud noises. Room was vlead but dated. Room smelled like a dog was in the room, but opened the window and ran the AC and the stench was minimized. Not worth $112 a night, plus there was no breakfast available
Stayed 1 night in Oct 2023

4/10 Poor

Nichole

Stayed 1 night in Oct 2023
Response from Management on 30 Nov 2023
Thank you for rating our property.

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Broken shower and sink in the rooms, and unknown brown substance all over the shower curtains. Disgusting
Stayed 1 night in Oct 2023

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was fine but felt unclean except for the bathroom which was sparkling.
Stayed 2 nights in Oct 2023

6/10 Okay

Craigen

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Regional Manager on 30 Nov 2023
thank you for rating our property.

2/10 Terrible

Helen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like anything. The toilet kept running, smoke detected had been taken off wall, dirty, never got washcloths or some towels, door lock was broken, hallways smelled terrible, three lightbulbs were burned out, noisy. You could hear a baby crying and a dog barking.
Stayed 3 nights in Oct 2023

6/10 Okay

daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Regional Manager on 30 Nov 2023
Thank you for rating our property.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in the process of being remodeled but for the price it was A . Staff was very helpful and friendly with one minor exception.
Stayed 2 nights in Oct 2023
Response from Regional Manager on 16 Oct 2023
Daniel, Thank you! We look forward to seeing you again!

4/10 Poor

Oriane

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Downgraded
Stayed 1 night in Oct 2023
Response from Regional Manager on 16 Oct 2023
Oriane, Thank you for taking the time and rating our property.

6/10 Okay

Robin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Regional Manager on 16 Oct 2023
Thank you for rating our property.

4/10 Poor

Genesis

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Regional Manager on 16 Oct 2023
thank you for rating our property.

6/10 Okay

David

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Regional Manager on 16 Oct 2023
Thank you for rating our property.

2/10 Terrible

Kathy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here
Unsafe, dirty, smell of weed, strange people knocking on outside of 1st floor windows, dealing in parking lot doors wouldn't open with key card's, holes in the ceiling and sink falling off wall..couldn't sleep here afraid so we left and found other accommodations should be refunded our money
Stayed 1 night in Sep 2023
Response from Management on 18 Sept 2023
We apologize for any and all inconveniences with your stay. We will continue to do our best to improve this property. We thank you for leaving feedback for us to review.

2/10 Terrible

Gerald Maurice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place was extremely dirty. The front desk associate was amazing tho!
Stayed 1 night in Sep 2023
Response from Management on 18 Sept 2023
We apologize for any and all inconveniences with your stay. We will continue to do our best to improve this property. We thank you for leaving feedback for us to review.

10/10 Excellent

Adama

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have a great experience staying @Baymont. The staff including Dorothy, Robin, Kevin, Jimmy, Paul are very kind. Thank you so much to Kevin & Jimmy for kindly checking me in, I greatly appreciate it!
Stayed 4 nights in Sep 2023
Response from Regional Manager on 16 Oct 2023
Thank you so much for taking the time and giving us such a stellar review. I will be sure to pass on your feedback to everyone.

10/10 Excellent

Adama

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with kind, helpful & respectful staff
Thank you so much to Ms.Robin for kindly assisting with my check in & for her compassion as my Dad recently Passed Away & she had been very kind, comforting & compassionate. Thank you so much also to Ms.Dorothy for her cleaning services on the floor (I do my own daily cleaning but she assisted me). Thank you to Ms.Hailey, Mr.Paul & Mr.Jimmy from the front desk for their assistance.
Stayed 7 nights in Sep 2023
Response from Regional Manager on 16 Oct 2023
We so appreciate your business. And thank you for yet another great review. We look forward to seeing you again!

4/10 Poor

michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very unproffessional when I checked in, property is badly in need of an upgrade, I hope I never have to stay there again
Stayed 4 nights in Sep 2023
Response from Management on 18 Sept 2023
We apologize for any and all inconveniences with your stay. We will continue to do our best to improve this property. We thank you for leaving feedback for us to review.

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Needed cleaning help, no room service for 3 days, staff was unprofessional, they parked in handicap spots to clean and polish their car. With electric cords running out the front door, side/back doors were unsecured. Advertised pool but had done functional. Breakfast wad a joke. Definitely did meet our expectations of a Wydham property.
Stayed 3 nights in Sep 2023
Response from Management on 18 Sept 2023
We apologize for any and all inconveniences with your stay. We will continue to do our best to improve this property. We thank you for leaving feedback for us to review.

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As we pulled in the parking lot to see a car broke down and a guy sanding the fender, this should have been the first clue. Go to check in. The lady finally got our keys. Went to the room. They didn’t work. This was repeatedly even the guy sanding his car came to try it. Finally after about 20 or more tries it works and he says there ya go. The room was nasty. Had a beer can still in the bathroom. Sheets felt nasty. The security lock on the door had been brok off then screwed in again but was so loose I could have pulled it off. The key continuously took multiple times each time to get in the door. The water out of the faucet tasted terrible brushing your teeth. “Breakfast” was little Debbie muffins out a bag. But actually the best part of the stay. The elevator jerked like it was going to fall to the bottom so we used the stairs that were sketch. Pool out of order. Highly do not recommend!!!
Stayed 2 nights in Sep 2023
Response from Management on 18 Sept 2023
We apologize for any and all inconveniences with your stay. We will continue to do our best to improve this property. We thank you for leaving feedback for us to review.

6/10 Okay

Julie

Travelled with family
Not good
Im glad it was only one night
Stayed 1 night in Sep 2023
Response from Management on 18 Sept 2023
We apologize for any and all inconveniences with your stay. We will continue to do our best to improve this property. We thank you for leaving feedback for us to review.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
As soon as I parked all I could see and smell was people smoking marijuana. The front desk lady clearly use drugs but very professional. I was a little worried that she had my bank information. Her coworker was arguing loudly over the phone with what I guess is his wife. My room was on the second floor. The elevator ride felt like a terror ride from busch gardens howl-o-scream. The room lock had a gap that anyone could look inside the room. The carpet haven’t been vacuum in days. The bathroom was very clean which was a plus. Didn’t sleep because I could hear every noise which was very loud. The hotel was very closed to all attractions which was very nice. I won’t stay at this hotel again.
Stayed 2 nights in Sep 2023
Response from Management on 18 Sept 2023
We apologize for any and all inconveniences with your stay. We will continue to do our best to improve this property. We thank you for leaving feedback for us to review.

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we walk into our room there is dirt behind the door, we leave go to the park and when we get back and when we are ready to shower there is a dirty sock on top of the shelf and someone’s used soap bar in the shower. Then I go to look around more and find someone’s necklace and assuming condom wrapper in drawer!! Tell front desk, she goes up FINDS HER OWN FINGER NAIL FROM DAYS AGO!!!!! Then they move us to another room we settle in (why am I still here?, it’s 10pm and my children are tired) I pull back the cover and someone else’s hair tie is in the bed!!! At this point we ask for manager and a refund, GM could care less just told us to contact Expedia and they would give us a refund. ended up booking at choice hotel down the road where it was clean and we were safe. Do yourselves a favor and spend the extra money and go somewhere nice where it will be CLEAN and you know you will be safe.
Stayed 1 night in Aug 2023
Response from Management on 18 Sept 2023
We apologize for any and all inconveniences with your stay. We will continue to do our best to improve this property. We thank you for leaving feedback for us to review.

4/10 Poor

David

Stayed 1 night in Aug 2023
Response from Management on 18 Sept 2023
We apologize for any and all inconveniences with your stay. We will continue to do our best to improve this property. We thank you for leaving feedback for us to review.

4/10 Poor

Raquel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Management on 28 Aug 2023
Raquel,We apologize for the underwhelming experience you've had at our hotel. Please let us know more about your experience and keep this response for 20% off your next stay with us. Thank you for giving us feedback.

2/10 Terrible

Takeisha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Our family will never stay at this hotel again even if just for one night. The first room they gave us was clearly occupied. The next room had already had several complaints. The third room was acceptible to sleep in due to the time of night of our arrival however there were bugs on the floor and in the corners, the bathroom door had holes in it, the room door knob was loose, the drawers were all messed up without handles, and the TV didn't work. The only good thing was the microwave. The breakfast butter was a tub that you would use for a single family and not very mindful of keeping things separate and safe. The front desk guy was nice but that could not make up for the conditions of the hotel.
Stayed 1 night in Aug 2023
Response from Management on 28 Aug 2023
Takeisha,We apologize for the underwhelming experience you've had at our hotel. Please let us know more about your experience and keep this response for 20% off your next stay with us. Thank you for giving us feedback.

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was very easy and they helped with the A/C unit.
Stayed 1 night in Aug 2023
Response from Regional Manager on 26 Aug 2023
Thank you so much! I hope to see you again soon!

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
It was the worst hotel ever! Definitely over priced! Nobody knows what's going on. The workers are in their pajamas. The room was dirty, it had a moldy smell, no trash can, I didn't get all my blankets. I was over charged, I'm still working on getting my refund.
Stayed 3 nights in Aug 2023
Response from Management on 22 Aug 2023
We apologize for your inconvenience at our hotel. We appreciate your feedback and I will let our staff know of your review.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor light in room, no lights on the sink ,bath no clean has molded, sheets uncomfortable, pool no clean
Stayed 1 night in Aug 2023
Response from Management on 22 Aug 2023
We apologize for you inconvenience at our hotel. We will keep working on having these issues fixed. Thank you for your review.

2/10 Terrible

Robert

Stayed 2 nights in Aug 2023
Response from Management on 22 Aug 2023
We apologize for your inconvenience at our hotel. We appreciate your feedback and I will let our staff know of your review.

2/10 Terrible

Carlos

Disliked: Cleanliness, property conditions & facilities
We were greeted with no one at the front desk, after 10 minutes of waiting staff met us. Issued our key and went to the room where is was still occupied by someone else. Given another room where the door was open. Bathroom had pubic hair in the shower no towels and sink still had used soap bars and opened items. The door didn’t close until you lifted the door up to allow hing to level the door and be pushed in to manually close it. The adjoining door did not secure tightly. The smell of strong odor of marijuana was present on our floor. Overall stay was uncomfortable and uneasy. Hallway was not vacuumed and dining area had opened and used augar packets and creamers.
Stayed 1 night in Aug 2023
Response from Management on 18 Sept 2023
We apologize for any and all inconveniences with your stay. We will continue to do our best to improve this property. We thank you for leaving feedback for us to review.

4/10 Poor

V

Stayed 1 night in Aug 2023
Response from GM on 18 Sept 2023
We apologize for any inconvenience you may have had with your stay. We will continue to do our best and improve. Thank you for leaving feedback for us to review.

4/10 Poor

Chris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not very interested in assisting. Room was dirty. Looked like the bed had been slept in or used. Very noisy. Smelled like someone was smoking. Have had fairly good experiences with Baymonts, but this experience will lead us to avoid them in the future.
Stayed 1 night in Aug 2023
Response from Management on 14 Aug 2023
Chris, I appreciate you letting me know. I will speak to the staff and make some changes right away!

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from GM on 18 Sept 2023
Thank you for leaving your review.

6/10 Okay

Aimee

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Maybe give this one a pass. . . .
The people that worked at the hotel were great! Check in was nice and I did have to call down that night for a problem in the room and the response was prompt and the employee was super polite. However.....the problem was that there were no towels in the room and the shower did not work. The employee that came to assist was very nice, brought fresh towels, and he did his best, but the handle was actually broken beyond repair and it would run water, just not through the shower head. Took a colonial shower, I guess. The bed was the most uncomfortable bed I've ever slept on in my life and I only got a few broken hours of sleep. We were really happy to be going in the morning. Check out was pleasant and the employee was friendly and kind when I checked out. Really.....all the problems are with the hotel itself and not the staff. The staff, I feel, is doing the absolute best with what they have. Kudos to the staff. Boo to the actual hotel.
Stayed 1 night in Aug 2023
Response from Management on 11 Aug 2023
Thank you for reviewing our hotel. We are very appreciative you had taken your time to comment on us.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
To begin with upon arrival the clerk had no idea how to check me in. There were bugs in the lobby and trash sitting around. After getting to my room I discovered blood on both beds, the chair and ottoman had a lot of questionable stains, and there was trash under the bed. I was provided with 2 towels and 2 hand towels (no wash cloths) and less than a full roll of toilet paper for a 4 night stay for 3 people. Room service was never offered. Front desk clerk acted very put out when asked for additional towels and wash cloths. They didn't have them. They advertise free continental breakfast. There was none. The pool was closed the entire trip. I stayed on the 2nd floor with my husband and 12 year old son in a "non-smoking" room, but the smell of marijuana was so severe I was forced to explain what it was to my kid. There's cheap hotels that know how to be clean, but this was just disgusting. When I asked about a refund so we could find another, cleaner place I was told "You get what you pay for. No refund. Free to leave."
Stayed 4 nights in Jul 2023
Response from Management on 5 Aug 2023
We apologize that our hotel was not up to par. We are working on improving our hotel and making sure it will be a better place to stay.

8/10 Good

Sharon

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2023
Response from Management on 5 Aug 2023
Thank you for leaving us a review after your stay. We value your opinion. Come back and stay with us again soon!

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room stunk really bad , refrigerator smelled like something was rotten in it made u puke , people next door was really loud and doors to rooms had to be slammed so it could be shut
Stayed 2 nights in Jul 2023
Response from Management on 31 Jul 2023
Thank you for taking the time to review the hotel. We apologize for our rooms not being up to par. We hope we see you again and our improvements will change your perspective.

2/10 Terrible

Lou

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Management on 5 Aug 2023
We apologize that our hotel was not up to par. We are working on improving our hotel and making sure it will be a better place to stay.

4/10 Poor

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Television does not work and after reporting it, no staff came to fix it.
Stayed 1 night in Jul 2023
Response from Management on 30 Jul 2023
We apologize for the hotel service not being up to par. We will try our best to improve our hotel to it's best condition.

2/10 Terrible

Luis

Stayed 1 night in Jul 2023
Response from Management on 18 Aug 2023
We apologize for your inconvenience at our hotel. Thank you for your feedback.

6/10 Okay

Katherine

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Management on 28 Jul 2023
Thank you for taking your time to review our hotel. We appreciate your for giving us feedback.

4/10 Poor

Jo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room (we asked to be moved) had mold in the bathroom, 2nd room had outlets and lamps that did not work, missing ice bucket (though the lid was there), towel, washcloth, AC cranked to about 60 when we arrived making everything damp. Staff was responsive when approached, but overall conditions were less than even average. We booked the room because it got good reviews, but we did not find that at all.
Stayed 2 nights in Jul 2023
Response from Management on 26 Jul 2023
Thank you for taking your time to review us and we apologize for our rooms not being up to par. We will keep improving our hotel to its best condition and hope to see you again with a better experience.

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice and comfortable
Stayed 1 night in Jul 2023
Response from Management on 25 Jul 2023
Thank you for taking time out of your day and rating us. We are very appreciative.

2/10 Terrible

Antonio

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The are is nice but the hotel is in need of proper management and care
Stayed 2 nights in Jul 2023
Response from Management on 24 Jul 2023
We apologize that your stay with us wasn't the best. We'll keep improving and hope to see you again.