Front of property
Check availability

Reviews of Williamsburg Inn, an official Colonial Williamsburg Hotel

5 out of 5
Williamsburg Inn, an official Colonial Williamsburg Hotel
136 East Francis Street, Williamsburg, VA

Reviews

9.8

Exceptional

Rating 10 - Excellent. 159 out of 177 reviews" "
Rating 8 - Good. 11 out of 177 reviews" "
Rating 6 - Okay. 4 out of 177 reviews" "
Rating 4 - Poor. 3 out of 177 reviews" "
Rating 2 - Terrible. 0 out of 177 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location and facility for our trip to Williamsburg.
Stayed 3 nights in Apr 2024
Response from Pkipp on 7 May 2024
Thank you for your kind review, we look forward to hosting you again!

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exquisite property which the prices reflect! Our view overlooked the awning over the front door which is in serious need of maintenance and cleaning, surprising considering the attention to detail everywhere else.
Stayed 3 nights in Apr 2024
Response from pkipp Guest manager on 1 May 2024
Thank you for taking the time to review our Historic hotel, we look forward to seeing you again!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, service and atmosphere. Enjoyed every minute.
Stayed 1 night in Apr 2024
Response from pkipp Guest manager on 1 May 2024
Thank you for taking the time to rate our property.

10/10 Excellent

Mai

Liked: Amenities, property conditions & facilities
Everything!
Stayed 1 night in Apr 2024
Response from Pkipp on 14 Apr 2024
Thank you for rating our Hotel, please come back again soon!

10/10 Excellent

jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, great service!
Stayed 2 nights in Apr 2024
Response from Pkipp on 14 Apr 2024
Thank you for the kind words, we are happy that you took the time to review our hotel. Please come visit us soon.

6/10 Okay

Francis

Stayed 2 nights in Mar 2024
Response from Pkipp on 14 Apr 2024
Thank you for taking the time to rate our hotel, we hope you get the chance to return soon.

10/10 Excellent

Mary Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, Adrian and all the staff!!! My father is fighting parkinson's and the staff was very helpful. The restaurant staff pureed his food. A beautiful, hostorical inn. Very comfortable and so many surprises. Fresh rose and other flowers, bailey's night cap and chocolates. Such elegance and comfort! Thank you!
Stayed 1 night in Mar 2024
Response from Patricia on 14 Mar 2024
Thank you for staying at the Williamsburg Inn! We are so happy we could make this stay enjoyable.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member we encountered smiled, spoke to us. and asked if there was something they help us with. The amenities were incredible, from the fires and fresh flowers in the lobby to the turn down service with amaretto and Ethel M chocolates. The rooms were beautifully decorated and spacious. You are just a few steps from Duke of Gloucester street. Top notch all the way. We will definitely be back.
Stayed 1 night in Feb 2024
Response from Patricia on 2 Mar 2024
Thank you for choosing to stay with us at the Williamsburg Inn. We are so happy that you enjoyed your stay with us and enjoyed all the small details. We look forward to hosting you again.

4/10 Poor

L

Liked: Cleanliness, staff & service
terrible trying to sleep. very loud noise perhaps from the hotels water pipes??? Furthermore my assigned room was between a public bathroom and an active meeting room. After spending over $1500 for a two night stay, I would have expected a quite night sleep... I shall not return.
Stayed 2 nights in Feb 2024
Response from Patricia on 14 Mar 2024
L,We thank you for your feedback and ensure we have been working on this issue with our maintenance team to locate the source of the problem. We hope that we can earn your business again in the future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Leslie on 12 Jan 2024
The team here at the Williamsburg Inn appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg! Best Regards, Leslie Shotwell Guest Loyalty and Experience Manager

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and dinner was excellent!!
Stayed 1 night in Jan 2024
Response from Leslie on 12 Jan 2024
Thank you so much for sharing your experience with us at the Williamsburg Inn. I am so glad that you enjoyed your time with us and that you especially enjoyed dinner. We look forward to welcoming you back again someday. Best Regards, Leslie Shotwell Guest Loyalty and Experience Manager

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was exceptional. Courteous, respectful and professional plus friendly.
Stayed 4 nights in Dec 2023
Response from Dan- Guest Service Manager on 31 Jan 2024
Thank you for providing feedback. We hope to welcome you back to the Williamsburg Inn.

10/10 Excellent

Kenneth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Inn we were very pleased with the service and staff. Very helpful and accommodating. Perfect location to walk to the historic area. We will be back Highly recommend 👍😎
Stayed 2 nights in Nov 2023
Response from Leslie on 12 Jan 2024
Thank you so much for sharing your experience with us at the Williamsburg Inn. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again someday. Best Regards, Leslie Shotwell Guest Loyalty and Experience Manager

10/10 Excellent

David W

Stayed 2 nights in Nov 2023
Response from Leslie on 12 Jan 2024
The team here at the Williamsburg Inn appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg! Best Regards, Leslie Shotwell Guest Loyalty and Experience Manager

10/10 Excellent

Helen, Glendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Williamsburg Inn is truly a 5-star resort experience! From the incredible staff to the beautiful property, can’t ask for anything more. Thanks again for another amazing stay!
Stayed 3 nights in Oct 2023
Response from Leslie on 5 Nov 2023
Thank you so much for sharing your experience with us at the Williamsburg Inn. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again the next time that you are in Williamsburg.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Kenna

Stayed 3 nights in Oct 2023
Response from Leslie on 5 Nov 2023
The team here at the Williamsburg Inn appreciates that you took the time to rate us and are thrilled to see such a great rating.We can’t wait to welcome you back the next time you are in Colonial Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Williamsburg and is the finest experience
The finest resort experience ever! Everyone was helpful, and the rooms are kept in immaculate condition. The property has been well cared for, and is located in the heart of a historical treasure of our country.
Stayed 4 nights in Oct 2023
Response from Leslie on 29 Oct 2023
Thank you so much for sharing your experience with us at the Williamsburg Inn. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again the next time that you are in Williamsburg. Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magic in Williamsburg
Beautiful hotel, great location, gorgeous golf course. The staff was excellent, knowledgeable and helpful. The restaurant was very good, nice menu.
Stayed 4 nights in Oct 2023
Response from Leslie on 16 Oct 2023
Thank you so much for sharing your experience with us at the Williamsburg Inn. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again someday.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Dragos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suroundings are exceptional!
Stayed 1 night in Oct 2023
Response from Leslie on 16 Oct 2023
Thank you so much for sharing your experience with us at the Williamsburg Inn. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again someday.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Barbara

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious staff from Bellman to maids. Lots of special unexpected extras that make the difference of standing out as a premier resort experience.
Stayed 2 nights in Sep 2023
Response from Leslie on 2 Oct 2023
Thank you so much for sharing your experience with us at the Williamsburg Inn. I am so glad that you enjoyed your time with us and especially enjoyed the little extras that we provide to our guests.We look forward to welcoming you back again someday.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Magdalene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Leslie on 2 Oct 2023
The team here at the Williamsburg Inn appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Mohammed

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Leslie on 22 Sept 2023
The team here at the Williamsburg Inn appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Michael

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Leslie on 16 Sept 2023
Michael,The team here at the Williamsburg Inn appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Pheona, Milwaukee

Stayed 2 nights in Aug 2023
Response from Leslie on 15 Sept 2023
The team here at the Williamsburg Inn appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

8/10 Good

Robert

Travelled with partner
Liked: Amenities
Restaurant menu should have some less exotic staples. We couldn’t eat there. Also, room service?
Stayed 2 nights in Aug 2023
Response from Pamela on 25 Aug 2023
Hello Robert - Thank you for your feedback.Menu review is underway and room service is offered during breakfast hours. We look forward to welcoming you back to Colonial Williamsburg soon.

8/10 Good

Elizabeth

Liked: Cleanliness, room comfort
Disliked: Staff & service
Lots of atmosphere but lacking warm hospitality
The Inn is a lovely place and we enjoyed the grounds and our room. What was sad is that we did not experience amazing hospitality. The only person who was particularly kind, was Josiah at the front desk. Everyone else treated us like we were unimportant and spoke to us in a rude short manner.
Stayed 2 nights in Jul 2023
Response from Leslie on 2 Aug 2023
Thank you for staying with us and for your comments. I sincerely apologize that you did not experience amazing hospitality during your visit. This is not the level of service we generally provide and it certainly does not meet our standards. I have shared your comments with our team and we will take the appropriate steps to prevent this from happening in the future. We hope that we will have another occasion to meet your expectations and give you the exceptional service that you deserved this time.Best regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place and wirth every cent.
It was wonderful and better than we expected.
Stayed 2 nights in Jul 2023
Response from Leslie on 2 Aug 2023
The team here at the Williamsburg Inn appreciates that you took the time to rate us and are thrilled to see such a great rating.We can’t wait to welcome you back the next time you are in Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Gunilla, Alexandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The classic historical yet contemporary ambiance
Stayed 2 nights in Jul 2023
Response from Leslie on 2 Aug 2023
Thank you so much for sharing your experience with us at the Williamsburg Inn.I am so glad that you enjoyed your time with us. We look forward to welcoming you back again someday.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Leslie on 2 Aug 2023
Thank you so much for sharing your experience with us at the Williamsburg Inn.I am so glad that you enjoyed your time with us. We look forward to welcoming you back again someday.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

CRAWLEY A.

Stayed 3 nights in Jul 2023
Response from Leslie on 2 Aug 2023
Thank you so much for sharing your experience with us at the Williamsburg Inn. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again someday.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was mostly for pleasure and relaxation. the Williamsburg Inn surpassed our expectations. very comfortable rooms, very clean and "Inn" was exceptionally pleasant all around.
Stayed 2 nights in Jun 2023
Response from Leslie on 2 Aug 2023
Thank you so much for sharing your experience with us at the Williamsburg Inn. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again someday.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with great service.
Stayed 2 nights in Jun 2023
Response from Pkipp on 22 Jun 2023
Thank you for rating our hotel, we look forward to hosting you once again! Paula Kipp GSM

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We took our 16yr old on a quick getaway and absolutely loved our stay. The Williamsburg Inn is one of the nicest hotels we’ve ever stayed in! Very friendly staff. And walking around colonial Williamsburg is always a treat!
Stayed 2 nights in Jun 2023
Response from Pkipp on 22 Jun 2023
Thank you for the outstanding rating and kind words, we look forward to your return to our area soon!Paula Kipp GSM

10/10 Excellent

Jennifer, South Hamilton

Stayed 1 night in May 2023
Response from Pkipp on 22 Jun 2023
Thank you for rating our Colonial Housing, we look forward to hosting your stay once again!Paula Kipp GSM

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and extremely helpful staff.
Stayed 4 nights in Aug 2022
Response from Pkipp on 22 Jun 2023
Thank you for rating our hotel, we look forward to hosting you again.Paula Kipp GSM

8/10 Good

Larry, Mesquite

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would probably give the hotel a 5 star. Two minor complaints. First, the 3 people checking us in complained about some people were arriving too early - before the check-in time. Travelers can’t always know their travel time of arrival. I made reservations months ago. I got there at two and they made me wait until after 4. We were also text on our phone about needing to again confirm that we’re still coming. How rude! You had our deposit to keep if we didn’t show. You even did it for our restaurant reservations. Also, turn-down service means very little to us - but please don’t insult our intelligence by leaving a note saying”Out of respect for your health and safety we have temporarily suspended the service.” A maid comes in the room once can certainly come in a second time. The worst thing was your nice restaurant was closed both nights we were there. The other one I’d have to give a C rating on value, quality, and service. They were actually stacking dirty dishes behind where my wife was sitting. It was so mediocre that we cancelled dinner reservations the second night. Why 5 stars on the hotel - the wonderful room and the fresh flowers.
Stayed 3 nights in Apr 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 2 nights in Apr 2022
Response from Pkipp on 22 Jun 2023
Thank you for rating our hotel.

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up.
Beautiful building, stunning grounds and landscaping. Food was fantastic. The kids loved the pool. We will return.
Stayed 2 nights in Apr 2022

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations
Stayed 2 nights in Mar 2022

10/10 Excellent

Erik, WASHINGTON

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of four, including a ten and seven year old had a great stay at this grand old hotel. It is perfectly located for walking visits to Colonial Williamsburg.
Stayed 1 night in Mar 2022
Response from Pkipp on 22 Jun 2023
We look forward to hosting you once again, thank you for your review.Pkipp GSM

10/10 Excellent

Gerald

Stayed 1 night in Mar 2022

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our visit this past weekend. Beautiful, comfortable room and excellent staff. Only downside was getting something to eat at times other than breakfast and dinner without having to leave the property. I know its staffing problems which is everywhere but at least have a snack bar or something opened. Other than that we had a wonderful time and will be back.
Stayed 2 nights in Mar 2022
Response from Pkipp on 22 Jun 2023
Thank you for your kind review. Please come back to see us again soon. Pkipp GSM

10/10 Excellent

Stephen

Stayed 2 nights in Mar 2022
Response from Pkipp on 22 Jun 2023
Thank you for rating our hotel. Please come back to see us again soon.Pkipp GSM

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained, historic Lux.
Stayed 2 nights in Feb 2022

10/10 Excellent

Abigail

Stayed 1 night in Feb 2022

10/10 Excellent

Nicole

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night with our dog and it was great. The staff is very friendly and accommodating and we loved the room and food. We will be back!
Stayed 1 night in Feb 2022
Response from Pkipp on 22 Jun 2023
Thank you for rating our hotel, please come back to see us!Paula Kipp GSM

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a delightful stay at the Williamsburg Inn on a cold Feb weekend. We loved the wood fires in the lobby, an excellent dinner at the Tavern, easy check-in, great walkability and a large quiet room. Everything was 5 stars.
Stayed 2 nights in Feb 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
People are not friendly. I was asking about restaurant time, she said you can read the brochure. The hotel seemed to be old and worn out. The toilet in our room was leaking big time, how could they not to check first? Not happy with our staying .
Stayed 1 night in Feb 2022

10/10 Excellent

Emily

Stayed 1 night in Jan 2022

10/10 Excellent

allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely beautiful Hotel in the heart of old Williamsburg. I styed there over a cold and snowy weekend so not the best conditions, but it was still a very impressive place to experience.
Stayed 2 nights in Jan 2022