I Booked online, had a terrible time finding the place, found two very small signs that were nearly impossible to see,I accidentally stumbled onto the property, couldn't find an office anywhere. In driving around looking for the non existent office, I got stopped by someone who never identified himself, who told me he hadn't received any info about my reservation, come back tomorrow and cancel my reservation, that this happens sometimes. I had to go get a room at Motel 6 for the night. I called Hotels .com and they said they tried to call the manager who didn't answer, that they would try to get my money back. I can only guess at anything in the room, as I never got that far, I have to list some sort of a rating to be able to post this so I'll rate it ok as the exterior looked ok in the dark...... BEWARE