Front of property – evening/night

Reviews of Windhoek Country Club

4 out of 5
Windhoek Country Club
Western Bypass, Windhoek

Reviews

8.2

Very good

Rating 10 - Excellent. 40 out of 112 reviews" "
Rating 8 - Good. 47 out of 112 reviews" "
Rating 6 - Okay. 15 out of 112 reviews" "
Rating 4 - Poor. 6 out of 112 reviews" "
Rating 2 - Terrible. 4 out of 112 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jens

Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and rooms. Great dining and wonderful staff.
Stayed 2 nights in Aug 2023
Response from Tony Boucher, General Manager on 28 Aug 2023
Dear Steve,Thank you for your great review!I am happy to see that you enjoyed your stay and that the staff took such good care of you.We are looking forward to welcoming you back real soon.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Tawanda

Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
They make you walk from the gate if you take a cab
It you don’t rent a car and take a taxi to drop you off at this hotel, their security are not allowed to let cabs inside. Expect to walk from the gate with your heavy luggages. The two of us had 6 LARGE luggages plus 2 carry on bags and it didn’t matter to them. The next day we went to the mall and came back with a lot of stuff and it was raining heavily. Still, it didn’t matter to them. We had to walk in heavy rain with our shopping bags because they won’t let a cab at least to drop us inside near the hotel. They did not treat us as valued customers in that regard. However we enjoyed the pool area and the New Year celebration.
Stayed 4 nights in Dec 2022
Response from Violet on 9 Jan 2023
Dear Valued GuestThank you for your message.We will revert back on this matter when HO is on duty next week.Thank you

2/10 Terrible

Tyron

Liked: Cleanliness
Disliked: Room comfort
Not the best experience
We can half an hour early for check in and where made to wait till exact check in time by a rather unfriendly receptionist. We had to take our own luggage to the room. The pool (what we came for) was under construction and we were only informed apon arrival. The room service from the previous guest was still outside the room when we finally got to the room. When we came back from dinner the tray was still outside the door... Bed is uncomfortable, room was small for the price. This was a let down!
Stayed 1 night in Oct 2022
Response from Tony Boucher General Manager on 3 Oct 2022
Dear Mr Swanepoel, I appreciate you taking the time to make your dissatisfaction known to us. We take honest comments very seriously, and it is disconcerting to hear that we did not meet all of your expectations. We try hard to make all our guests feel at home and well taken care of, and we sincerely regret that you did not receive the service we expect from our staff, as well as the inconvenience caused to you.because the pool is undergoing emergency renovations.Thank you for staying with us, and we do hope to welcome you back.Kind regards

4/10 Poor

Lynda

Stayed 1 night in Aug 2022
Response from Tony Boucher, General Manager on 30 Aug 2022
Good day Lynca,Thank you for taking the time to review the hotel.I am sorry to see that you did not seem to have enjoyed your stay. I would appreciate it if you could let us know where exactly we fell short of your expectations so we can act on it.Kind regards

10/10 Excellent

Moutie

Stayed 1 night in Jun 2022
Response from Violet on 14 Jun 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Noreen

Liked: Staff & service
Very clean. Very helpful staff.
Stayed 3 nights in Mar 2022
Response from Tony Boucher, General Manager on 23 Mar 2022
Good day Noreen, Thank you for your excellent review. I am happy to see that you enjoyed your stay with us. Hope to welcome you back real soon. Kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Tony Boucher, General Manager on 22 Mar 2022
Thank you for your kind rating!

4/10 Poor

brett

Business traveller
Disliked: Property conditions & facilities
Sadly disappointed
This place has deteriorated substantially over the years, non functioning TV offering, loud guests allowed to traverse the passages late at night & to be polite,the obvious presence of physical companionship for sale in the Bar/Foyer areas. Not appropriate!!
Stayed 4 nights in Feb 2022
Response from Tony Boucher, General Manager on 28 Feb 2022
Good day Brett, We truly appreciate you taking the time to let us know about your concerns. Your comments have been taken up with the various heads of department, and will be handled appropriately. Thank you for staying with us, and I hope that for your next visit, you will experience the service and ambience we are known for. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Staff were pleasant, service was good.
Stayed 3 nights in Jul 2021
Response from Tony Boucher, General Manager on 9 Aug 2021
Good day, Thank you for your kind review. I am happy to see that you enjoyed your stay, and we hope to welcome you back real soon. Kind regards

8/10 Good

brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2021
Response from Thusnelda on 28 Jun 2021
Thank you very much Mr Brett

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and nice. They worked with me patiently.
Stayed 4 nights in Jan 2020
Response from Tony Boucher on 16 Jan 2020
Good day, Thank you for your kind review. I am happy to hear that you enjoyed your stay. Kind Regards

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Way ober priced. Like way wayway Its a country club
Stayed 3 nights in Dec 2019
Response from WCCR on 24 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Hotel was very good and clean. What made the experience even better was the staff. All of the staff we encountered were wonderful and had a great sense of humour.
Stayed 1 night in Oct 2019
Response from Tony Boucher on 30 Oct 2019
Good day, Thank you for your kind review. I am happy to see you enjoyed your stay with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Tony Boucher on 30 Oct 2019
Thank you for your kind rating.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Tony Boucher, General Manager, WCCR on 19 Aug 2019
Thank you for your kind rating. We hope to welcome you back real soon!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff and pleasant ambience. Food was good with decent variety.
Stayed 1 night in Aug 2019
Response from Tony Boucher, General Manager, WCCR on 15 Aug 2019
Good day, Thank you for your kind comments! I am happy to hear that you enjoyed your visit. Kind regards

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice facility
Stayed 4 nights in Jul 2019
Response from Tony Boucher, General Manager on 29 Jul 2019
Good day Charles, Thank you for your excellent review. I am happy to see that you enjoyed your stay! Kind regards

2/10 Terrible

Johan

Disliked: Cleanliness, staff & service, room comfort
Casino does not equal good night rest
The hotel is coupled to a casino and does not police the rowdy guests that go back to their rooms at all hours of the night. So stay here if you are happy to be woken up by drunk casino patrons every hour after midnight
Stayed 2 nights in Jul 2019
Response from Tony Boucher on 17 Jul 2019
Dear Sir, Thank you for taking the time to write this review, and informing us of the inconvenience caused to you. The comfort of all our guests is of utmost importance to us, and I sincerely apologize that you were disturbed by other guests returning to their rooms. I truly hope that you enjoyed the rest of your stay, and that we will be able to welcome you back again. Kind regards Tony Boucher General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay when in Windhoek
Very good hotel in Windhoek. The hotel is in excellent condition. The room was spacious, clean, modern, had a nice view and Wi-Fi. Dinner and Breakfast buffets were delicious and had varied selections. The pool was great. The lazy river needs cleaning, it was not kept clean enough, though. Service was good and parking was free. The hotel has a couple shops, a nice restaurant and bar, and a casino on-site. It's next to a cute neighborhood, Academia, and the University of Namibia. It's a nice place to stay when in Windhoek.
Stayed 1 night in Apr 2019
Response from Tony Boucher on 2 May 2019
Good day, Thank you for your kind rating and review. I am happy to see you enjoyed your stay, and we hope to welcome you back real soon. Kind regards Tony Boucher General Manager

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Everything fine but the food
Very good amenities. Quiet. Location is isolated, far from town - that might be a plus... Very good Internet access. Service has some flaws. Kitchen below expectation for the hotel general level.
Stayed 3 nights in Mar 2019
Response from Tony Boucher General Manager on 26 Mar 2019
Good day, Thank you for your kind review. I sincerely regret that you didn't find the food and service up to expectation. This is not our standards, and I will take the matter up with our Executive Chef and F&B Manager immediately. Thank you for choosing to stay with us, and I hope to see you back real soon. Kind regards

10/10 Excellent

Rolaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Perfect
Stayed 1 night in Oct 2018
Response from Tony Boucher, General Manager on 11 Jan 2019
Good day, Thank you so much for your excellent review! I am happy to see you enjoyed your stay. Kind regards Tony Boucher General Manager

10/10 Excellent

Simon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our base for our honeymoon and we spent three nights here - one when we first arrived in Namibia, one after we’d visited Botswana and Zimbabwe, and one before we flew back home. They went above and beyond on our first night with a decorated bed, Le roux and a hamper. It was an amazing start to our honeymoon. Our second stay was less honeymoon-like as we were given a twin room! The third was better and we had double room as booked. We’d recommend it as a base for travelling but we didn’t actually explore Windhoek at all because we were there so briefly.
Stayed 1 night in Aug 2018
Response from Tony Boucher on 22 Nov 2018
Dear Mr Wilcox, Thank you for your kind review. Wishing you a life of happiness together and we hope to see you back on your 1st anniversary! Kind regards

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Windhoek base
This was our base for our honeymoon and we spent three nights here - one when we first arrived in Namibia, one after we’d visited Botswana and Zimbabwe, and one before we flew back home. They went above and beyond on our first night with a decorated bed, Le roux and a hamper. It was an amazing start to our honeymoon. Our second stay was less honeymoon-like as we were given a twin room! The third was better and we had double room as booked. We’d recommend it as a base for travelling but we didn’t actually explore Windhoek at all because we were there so briefly.
Stayed 1 night in Aug 2018
Response from Tony Boucher on 20 Nov 2018
Thank you for your excellent review Simon. We wish you and your wife only love and joy for your lives together. I am happy to hear that you enjoyed your stay here, and I hope that the rest of your trip through Namibia was as welcoming. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in all aspects. Well worth another visit
Stayed 1 night in Oct 2018
Response from Tony Boucher on 11 Oct 2018
Thank you for your excellent review!

10/10 Excellent

Rosemary

Amazing hotel
What an amazing hotel. Rooms are great staff is friendly food is good definitely worth a visit
Stayed 1 night in Sep 2018
Response from Tony Boucher on 17 Sept 2018
Thank you for your kind comment and excellent rating Rosemary!

6/10 Okay

Alex

Quality deteriorated big time...
The first night the power on the room tripped and since my son is sleeping with an electric device helping with his breathing we had a very unpleasant night. The second day when we got back at the hotel, nothing was done to resolve the problem. Only when then they started looking into the problem. Breakfast on the first morning was something we want to forget asap. Food was cold, tasteless and my impression - left overs from the previous day.
Stayed 2 nights in Aug 2018
Response from Tony Boucher on 17 Sept 2018
Good day, Thank you for your honest comments. Please accept my sincerest apologies for the inconvenience caused to you. I appreciate you bringing all the issues to my attention, and please be assured that the matters have been discussed with the various HOD's. We appreciate your valued patronage, and hope to be of service to you in the near future again. Kind regards

8/10 Good

Ramohudi Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Establishment
Quiet location, love the serenity.
Response from Tony Boucher General Manager on 8 May 2018
Good day, Thank you for your kind review! It is always a pleasure hearing that guests enjoyed their stay. Thank you for choosing to stay with us, and we hope to see you back real soon. Kind regards Tony Boucher General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was very good, only issue we found were the pillows were not comfortable which lead to a sore neck in the mornings. Limited wi-fi when you are on businesss away from your country.
Response from Tony Boucher, General Manager on 28 Mar 2018
Good day, Thank you for your review. Please would you be so kind and let us know next time you visit so we can arrange a different pillow for you to ensure a good night's rest? Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Very comfortable room, but loud dripping of water from the air conditioning woke me up at 3am. Even turning it off didn’t fix it. Had to stand on s chair and wrap a towel around it.
Stayed 2 nights in Mar 2018

4/10 Poor

Angelo Harris, South Africa

Disliked: Staff & service
Good venue not backed up by service and poor food.
Staff relatively friendly and efficient. Had to move rooms three times within a 24 hour period. i.e. a faulty door lock, a faulty AC and spent a restless last night as we left at 05h00 the following morning. Food and culinary experience was poor. Had to send my rib eye steak back twice before refusing to pay for it. Firstly it arrived raw and the second time it was not edible, tough as old boots. My wife decided on the salad buffet which proved the better option. Wife ordered a soup from room service and received what looked like a chicken stew. The planned stay was two nights so wanted to maximise the experience. Pity about the first time travel to Windhoek.
Stayed 2 nights in Dec 2017
Response from Management Response on 6 Jan 2018
Good day, Thank you for taking the time to reply to our survey and your positive feedback. We always strive to excel in the service offered to our guests, and this is not possible without honest comments. It was a pleasure hosting you, and we look forward to your next visit. Kind Regards Tony Boucher General Manager

10/10 Excellent

Riaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Fitzroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Windhoek
This is a very nice place to stay at a reasonable price.
Stayed 5 nights in Aug 2017

10/10 Excellent

Ramohudi Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Fantastic stay. The rooms had a (great) revamp since my last visit.
Stayed 2 nights in Jul 2017
Good day Sir, Thank you for your excellent rating, and we are glad to hear that you like our new rooms. We hope to have you visit soon again. Tony Boucher General Manager

10/10 Excellent

Evert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017
Good day, Thank you for your excellent rating. We hope to have you visit soon again. Tony Boucher General Manager

8/10 Good

Andrew

Liked: Room comfort
Disliked: Staff & service
24 hours at Windhoek Country Club
The rooms are very comfortable and to be appreciated. When we stayed there was a very temporary dining room due to refurbishment in a tent out side. Lunch was very mediocre but Breakfast was excellent. Service in the 'restaurant' left a great deal to be desired, poorly trained, and slow. The grounds need attention. Front of House Staff very welcoming attentive and courteous.

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked into un renovated section of hotel when the hotel was barely occupied. Tired and dirty room then when I got in the shower there was no handle to turn in the water. Moved to another tired, dirty, moldy room. After complaining, moved to newly renovated room.

8/10 Good

Leazelle

Liked: Cleanliness, staff & service
Back in nam....Namibia
Water pressure was not great, so look forward to a longer shower... but the staff and facilities are up to the usual fantastic Namibian welcome! Awesome people!

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Fantastic and relaxing vibe, firendly staff, hotel is clean, food is good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice Hotel
Very Nice. They can just work on their WIFI as I was not able to use it in the room at all. Bought myself and sim card with data for internet access.

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great family stay
great service and breakfast. friendly staff. from Dino who helped with the luggage right through to kitchen and waiters

10/10 Excellent

Yola, Incheon

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel with executive outlook
The hotel is clean and well located for a quite relaxed time. I love the infrastructure and set up of the hotel. Its easy to forget that one is away from home when you are in this hotel as it is very homely only superior.

6/10 Okay

theophilus, Liverpool

Disliked: Staff & service, property conditions & facilities
3 star not 4!
booked a queen, but was checked into twin singles! shower was falling apart. staff in restaurant lacking in customer service - had to beckon them over for coffee at breakfast - which took long to be brought over. at check out was left standing for ages, while staff attended to something else. wanted to change some foreign currency but had to walk off after standing around for 5 minutes!

8/10 Good

johnny, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
Pleasant staff - overall a nice stay

8/10 Good

Kimberly, bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of luxury at a great price!
Stayed here one night at the end of tour, wishing to have a bit more luxury. This place was just perfect. A relaxing pool, with a bar at the pool, comfy bed and room, great breakfast and a shuttle into town if you needed it. The dinner was great, but did not need a huge buffet, but there was nothing else around to go to. If you want something in the city, this is not the place. But the service, was impeccable, and so friendly.

8/10 Good

Steve

Liked: Property conditions & facilities, room comfort

6/10 Okay

SaturdayChild, UK

Fine if character and service are not important
Initially received an 'accidental' downgrade and staff tried to say to swtich to the room on our Expedia confirmation would cost extra. Eventually we were moved to the correct room type. Bathroom had paint peeling from the ceiling, the shower control was hanging off the wall and there was quite bad mould around the bath edge. The mini fridge also had a number of listed items missing already and disturbingly the adjoining doors for the next room (which was not part of our party) were both unlocked (just a wooden chair in front). Ordered cocktails but were informed that half of the ingredients were not available. Eventually found a cocktail which they could make but upon receipt the alcohol was suspiciously missing from any taste. The breakfast and dinner buffets are very good and one of the dinner waiters stood out as having good people skills and speed to respond to diners. The pool area looked like a nice place to spend time if we had been staying for longer and the golf course looked ok too (though pretty busy). Fine for golfers, business people and those more interested in the casino side of the hotel.
Response from Raymond Kodisang Deputy General Manager on 19 Dec 2015
I appreciate you taking the time to ensure your dissatisfaction was made known to us.Would you kindly accept our sincere apologies at the outset for the inconvenience caused.Clearly being allocated a room with a bathroom with paint peeling from the ceiling,shower shower control hanging from the wall and mould around the bath edge is totally unacceptable and not to our company standard. The mini fridge with missing items and in general the lapse in service delivery has already been addressed.Please be assured that further training will be conducted to avoid such incidents.Thank you for your constructive feedback and looking forward to be of service to you in the near future.

6/10 Okay

Walter, New York, NY

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing Servic.
Glitzy, but only skin deep. We ordered room service. After 1 hour and 20 minutes we called to check on status and were told that it's a very long wait when they're busy (weren't told that when we ordered) and that it was on it's way. Twenty minutes later, still no food, called and canceled order. Tried to call manager but was told there wasn't one on duty. In addition, the bathroom grout was moldy and the "lazy river" was overrun with algae -- disgusting. There was no directory in the room describing amenities and hours (odd given that it adjoins a golf course). And then it took 10 minutes to check-out even though everything had been prepaid. This hotel needs to up its game. The Hilton in town is MUCH better.
Response from Raymond Kodisang Deputy General Manager on 19 Dec 2015
Thank you for taking the time to comment about your experience during your stay with us.Kindly accept our sincere apologies for the lapse in service delivery.Poor service is inexcusable. We will ensure that more training be provided. Further attention will also be given to our Housekeeping and the Front Desk staff members. I would like to take this opportunity to thank you for the time you took to make us aware of incidents such as these as it gives us the reason to re-look at our service levels once more again. I thank you for your valued patronage.