Outdoor pool, pool loungers

Reviews of Holiday Inn Express Winston-Salem Medical Center Area, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 324 out of 746 reviews" "
Rating 8 - Good. 224 out of 746 reviews" "
Rating 6 - Okay. 110 out of 746 reviews" "
Rating 4 - Poor. 56 out of 746 reviews" "
Rating 2 - Terrible. 32 out of 746 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and I’ve returned several times.
Stayed 1 night in Feb 2024

10/10 Excellent

Missy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great!
Stayed 1 night in May 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 13 May 2024
Dear Missy,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Holiday Inn Express Winston Salem Medical Center.  We work tirelessly to ensure our guests experience the best hospitality in Holiday Inn Express Winston Salem Medical Center.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Inn and very clean. Staff was friendly.
Stayed 1 night in May 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 16 May 2024
Dear Yolanda, Thank you for your kind review!  We're thrilled to hear that you found our inn beautiful and impeccably clean.  Our team takes great pride in maintaining a welcoming atmosphere and providing friendly service to all our guests.  We hope to have the pleasure of welcoming you back for another memorable stay soon!Thank You,Holiday Inn Express Winston Salem Medical Center Management

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed two nights. Those staying next to us were loud . Got hang up calls till 1 am and knocks on the door around 4 am. The HVAC unit did not work during full stay and staff was made aware.
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 3 May 2024
Dear Philip,We apologize for the inconvenience during your stay.  We strive to ensure all guests enjoy a peaceful experience.  Our team regrets the disturbance caused by neighbouring guests and the HVAC issue.  Your feedback is invaluable, and we're addressing these issues promptly to enhance future stays.  We appreciate your patience and hope to welcome you back for a more seamless experience.Thank You,Holiday Inn Express Winston Salem Medical Center Management

8/10 Good

Tammie

Stayed 1 night in Mar 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, friendly staff.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 30 Apr 2024
Dear Lindsey,We are glad that you enjoyed your stay and that our staff members were able to provide you with a warm and welcoming atmosphere.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Quiet and comfortable.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 29 Apr 2024
Dear Brian, We're thrilled you found our hotel to be clean, quiet, and comfortable!  Providing a serene and cozy environment is our priority.  Your satisfaction is our motivation, and we look forward to exceeding your expectations on your next visit.  Thank you for choosing us for your stay!Thank You,Holiday Inn Express Winston Salem Medical Center Management

4/10 Poor

Huffman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that Baptist Hospital was so close although I booked 3 night through Expedia for $434.00 to find out after we got there I could add nights for a better rate due to being a patient at the hospital but when we realized we need more nights we was told the furniture market was in town and 2 more nights was going to be $658.00 I feel as though this is no way to treat family in need of their room for convenience for sick patients. Just proves money is way more important than helping families dealing with sick patients as they claimed
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 26 Apr 2024
Dear Huffman,We deeply regret any inconvenience experienced during your stay.  While we understand your concerns, our rates fluctuate based on demand, such as during peak events like the furniture market.  We strive to accommodate guests' needs with compassion, especially during challenging times.  We apologize for any miscommunication regarding rate adjustments.  Your feedback is invaluable, and we'll work diligently to ensure better clarity and support for families facing difficult circumstances in the future.  We genuinely appreciate your patronage and hope to have the opportunity to serve you better in the future.Sincerely,Holiday Inn Express Winston Salem Medical Center Management

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 25 Apr 2024
Dear Maria,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,Holiday Inn Express Winston Salem Medical Center Management

4/10 Poor

Gene

I was put on the first floor in one of the of the rooms that had adjoining rooms could hear everything that was going on in the other room not happy about that I have a doctors appointment tomorrow morning I need peace and quiet.not pleased with my accommodations for the night.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 11 Apr 2024
Dear Gene,Thank you so much for your review.  I do apologize for the inconvenience you experienced with the connecting room. I can understand how frustrating that must have been.  I will put a note in your profile for a non-connecting room if  you choose to give us another chance in the future.  Thank you for bringing this to our attention and know that we take your concerns very seriously in hopes you will give a 2nd chance in the future. Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Justin, Kingsport

Stayed 2 nights in Apr 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 30 Apr 2024
Dear Justin,Thank you for a Perfect Score Rating on your stay at Holiday Inn Express Winston Salem Medical Center.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Holiday Inn Express Winston Salem Medical Center Management

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little disappointed about the pool
Stayed 3 nights in Mar 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 28 Mar 2024
Dear Elizabeth,We apologize for any disappointment regarding the pool experience.  Our team values guest feedback and strives to address concerns promptly.  Please let us know specific aspects you found lacking, so we can improve and ensure your next stay exceeds expectations.  We're committed to providing a relaxing and enjoyable environment for all our guests.  Thank you for bringing this to our attention, and we hope to have the opportunity to enhance your experience in the future.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Romel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent customer service. Rooms and common area are very clean. I would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 28 Feb 2024
Dear Romel, Thank you for your wonderful feedback!  We're thrilled you enjoyed our prime location and experienced our top-notch customer service.  Maintaining cleanliness is a priority for us, ensuring a comfortable stay for all our guests.  We look forward to welcoming you back on your next visit and providing another memorable experience at our hotel.Thank You,Holiday Inn Express Winston Salem Medical Center Management

8/10 Good

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying at this location. It’s a good option if you are looking somewhere that’s clean and comfortable for a low price. Restaurants and two grocery stores are nearby.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 22 Feb 2024
Dear Christina,Thank you for returning to our hotel!  We're delighted to hear that you found our accommodations clean, comfortable, and affordable.  Your satisfaction is our priority, and we're pleased that our convenient location near restaurants and grocery stores met your needs.  We aim to consistently provide value and comfort to all our guests.  Looking forward to welcoming you for another enjoyable stay in the future!Thank You,Holiday Inn Express Winston Salem Medical Center Management

6/10 Okay

Amoz

Business traveller, Travelled with partner
Liked: Cleanliness
Average run of the mill.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 22 Feb 2024
Dear Amoz,Thank you for sharing your feedback.  We appreciate your stay with us.  While we're glad you chose our hotel, we're sorry to hear your experience was perceived as average.  We continuously strive for excellence and would love to learn more about specific areas where we can improve.  Your insights are invaluable, and we hope to have the opportunity to exceed your expectations in the future.  Thank you for choosing us, and we look forward to welcoming you back for an enhanced stay.Thank You,Holiday Inn Express Winston Salem Medical Center Management

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 20 Feb 2024
Dear Elizabeth,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed here this past weekend for a Dance Convention. It was close to the convention center and had great dining options close by. Would stay here again.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 14 Feb 2024
Dear Yvonne,Thank you for choosing to stay with us during your recent Dance Convention weekend!  We're delighted to hear that our proximity to the convention center and nearby dining options contributed to a positive experience for your family.  Ensuring convenience and comfort for our guests is always a top priority.  We appreciate your feedback and look forward to welcoming you back on your next visit.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 14 Feb 2024
Dear James,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Holiday Inn Express Winston Salem Medical Center.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Holiday Inn Express Winston Salem Medical Center hotel soon!Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Christopher

Stayed 1 night in Feb 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 14 Feb 2024
Dear Christopher,Thank you for a Perfect Score Rating on your stay at Holiday Inn Express Winston Salem Medical Center.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Zoie

Travelled with family
Liked: Cleanliness
Great staff, the conditions were excellent.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 7 Feb 2024
Dear Zoie,We are glad that you enjoyed your stay and that our staff members were able to provide you with a warm and welcoming atmosphere.Thank You,Holiday Inn Express Winston Salem Medical Center Management

8/10 Good

Peggy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 6 Feb 2024
Dear Peggy,Thank you so much for awarding us a positive review for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 6 Feb 2024
Dear Mary,Thank you for a Perfect Score Rating on your stay at Holiday Inn Express Winston Salem Medical Center.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

John Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and a convenient distance from the hospital for my wife's surgery the following morning.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 6 Feb 2024
Dear John Michael,We're delighted to hear you found our hotel convenient for your wife's surgery.  Providing comfort and accessibility during challenging times is our priority.  Should you require further assistance or accommodations in the future, please don't hesitate to reach out.  Wishing your wife a smooth recovery and hoping to welcome you back under happier circumstances.  Thank you for choosing our hotel.Thank You,Holiday Inn Express Winston Salem Medical Center Management

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 5 Feb 2024
Dear Gene,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Annelie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good night sleep
Clean room and comfortable bed with choice of firm or soft pillow. Modern bathroom with walk-in shower and Dove products. Located within walking distance to several grocery stores and restaurants. Would definitely stay here again if I need a room in this area. I
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 30 Jan 2024
Dear Annelie,Thank you for your glowing review!  We're delighted to hear that you enjoyed our clean rooms, comfortable beds, and customizable pillow options.  Our commitment to modern amenities, including walk-in showers and quality Dove products, aims to enhance your stay.  We're pleased you found our location convenient, and close to grocery stores and restaurants.  It would be our pleasure to welcome you back whenever you're in the area.  Your satisfaction is our priority, and we look forward to providing you with another memorable experience.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Tabitha

Travelled with family, Business traveller
Friendly staff, clean and comfortable room. Very convenient access to Wake Forest Baptist Medical Center and plenty of food, pharmacy, and grocery options in walking distance.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 24 Jan 2024
Dear Tabitha,We're delighted to hear you enjoyed your stay!  Our team takes pride in providing a welcoming environment, and we're pleased you found your room clean and comfortable.  Convenient access to Wake Forest Baptist Medical Center is a priority for many of our guests, and we're glad you benefited from it.  Being surrounded by diverse dining, pharmacy, and grocery options enhances the overall convenience of your stay.  We appreciate your positive feedback and hope to welcome you back for another satisfying experience.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Steve

Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 23 Jan 2024
Dear Steve,Thank you for a Perfect Score Rating on your stay at Holiday Inn Express Winston Salem Medical Center.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Winston Salem Medical Center M on 17 Jan 2024
Dear Lee,Thank you for a Perfect Score Rating on your stay at Holiday Inn Express Winston Salem Medical Center.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Teri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Winston Salem Medical Center on 16 Jan 2024
Dear Teri,Thank you for a Perfect Score Rating on your stay at Holiday Inn Express Winston Salem Medical Center.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Holiday Inn Express Winston Salem Medical Center Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Clean hotel, friendly staff. Nice daily breakfast selections.
Stayed 6 nights in Dec 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 10 Jan 2024
Dear Anonymous, Thank you for sharing your positive experience with us!  We're delighted to hear that you found our hotel clean and our staff friendly.  It's always our aim to provide a comfortable and welcoming environment for our guests.  Additionally, we're pleased that you enjoyed our daily breakfast selections.  Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable stay in the future.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

David

Liked: Cleanliness, staff & service
Very nice
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 10 Jan 2024
Dear David,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Holiday Inn Express Winston Salem Medical Center.  We work tirelessly to ensure our guests experience the best hospitality in Holiday Inn Express Winston Salem Medical Center.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Timothy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fact that it wasn't noisy and that I actually got to rest
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 3 Jan 2024
Dear Timothy,We're delighted to hear that you had a peaceful and restful stay! Providing a quiet and comfortable environment for our guests is important to us. If there's anything specific you enjoyed about your stay or if there's anything we can do to make your next visit even more pleasant, please feel free to let us know. Thank you for choosing our accommodations, and we look forward to welcoming you back in the future. Safe travels! Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous All Around
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 26 Dec 2023
Dear Timothy,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Holiday Inn Express Winston Salem Medical Center.  We work tirelessly to ensure our guests experience the best hospitality in Holiday Inn Express Winston Salem Medical Center.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Diane

Liked: Amenities
Very nice place exceptional clean ,and close to hospital.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 21 Dec 2023
Dear Diane,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Holiday Inn Express Winston Salem Medical Center.  We work tirelessly to ensure our guests experience the best hospitality in Holiday Inn Express Winston Salem Medical Center.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 19 Dec 2023
Dear Victor,Thank you for a Perfect Score Rating on your stay at Holiday Inn Express Winston Salem Medical Center.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Holiday Inn Express Winston Salem Medical Center Management

8/10 Good

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful, room was clean, halls were clean, elevator was clean. The hotel was quiet and peaceful. It was close to grocery stores. Staff was ok, some were very kind and cheerful other were less so. Id recommend for short stays
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 12 Dec 2023
Dear Trina,We appreciate your positive feedback on our beautiful property, clean rooms, and peaceful ambiance.  We're delighted to be conveniently located near grocery stores for your convenience.  Your observations on our staff are duly noted, and we'll work towards consistent excellence.  Thank you for recommending us for short stays; we look forward to hosting you again for an even more enjoyable experience.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and spacious room. You can tell it’s recently renovated.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 11 Dec 2023
Dear Kelsey,Thank you for sharing your positive experience!  We're delighted to hear that you appreciated our efforts in maintaining a nice, clean, and spacious room.  Our commitment to regular renovations ensures a fresh and modern ambiance.  Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Thank You,Holiday Inn Express Winston Salem Medical Center Management

8/10 Good

Jonathan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than it took 15 minutes to get lukewarm water to the bathroom, the hotel was very nice.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 11 Dec 2023
Dear Jonathan,We appreciate your feedback and are delighted to hear that you found our hotel to be very nice.  We apologize for the inconvenience you experienced with the lukewarm water delay and assure you that we are addressing this issue promptly to enhance guest satisfaction.  Your comments are invaluable, and we look forward to welcoming you back for an even more enjoyable stay in the future.  Thank you for choosing our hotel.Thank You,Holiday Inn Express Winston Salem Medical Center Management

6/10 Okay

Callie

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The breakfast staff was fantastic
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 11 Dec 2023
Dear Callie,We're delighted to hear that you had a fantastic experience with our breakfast staff!  Providing excellent service is our top priority, and we're thrilled that our team made a positive impression on your stay.  Your kind words motivate us to continually deliver exceptional hospitality.  We look forward to welcoming you back for another memorable stay at our hotel.Thank You,Holiday Inn Express Winston Salem Medical Center Management

2/10 Terrible

Patrick

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Clean property. No hot water.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 11 Dec 2023
Dear Patrick,We appreciate your feedback and are delighted to hear you found our property clean.  We sincerely apologize for the inconvenience regarding the hot water issue.  Our maintenance team has been notified and is actively addressing this concern to ensure a more comfortable stay for our guests.  Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back with an improved experience in the future.Sincerely,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

LaTonya

Stayed 1 night in Nov 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 15 Dec 2023
Dear LaTonya,Thank you for a Perfect Score Rating on your stay at Holiday Inn Express Winston Salem Medical Center.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Holiday Inn Express Winston Salem Medical Center Management

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 19 Jan 2024
Dear Joseph,Thank you for a Perfect Score Rating on your stay at Holiday Inn Express Winston Salem Medical Center.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Holiday Inn Express Winston Salem Medical Center Management

2/10 Terrible

Liliia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Winston Salem Medical Center M on 11 Dec 2023
Dear Liliia,I am sorry to hear that you didn't enjoy your time during your stay with us at Holiday Inn Express Winston Salem Medical Center.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short.  Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,Holiday Inn Express Winston Salem Medical Center Management

6/10 Okay

Ashleyy

Liked: Cleanliness, staff & service
Overall good experience- very clean and nice- but no hot water for a shower and when I asked about it at check out they already knew the building was having an issue. It was going to an issue for a while . I’d think they should mention that as a warning at check in. There wasn’t a lot of sympathy for sure.
Stayed 1 night in Nov 2023

10/10 Excellent

Saundria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would def stay here again
Stayed 1 night in Nov 2023

8/10 Good

Muhibullah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit unclean in the parking lot. Otherwise a good stay overnight with friendly staff.
Stayed 1 night in Nov 2023

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Job Hotels.com
Hotels.com did a horrible job with the reservation. I needed three rooms for a business conference. Hotels.com prompted me to list the names of those staying in the rooms. They didn't communicate this to the hotel. The hotel only showed my room. When I gave them the confirmation number, they showed one room under my name. After a half hour of trying to find the other rooms by the names I had listed the hotel offered us the other two rooms for the rate Hotels.com had charged me. Ridiculous.
Stayed 1 night in Nov 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the new renovations and breakfast
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights, clean, comfortable, safe, quiet, bed was wonderful. Only complaint, hotel had no hot water at check-in but not alerted by staff. Never really had hot water but warm enough to bathe quickly. Shame on Hotel Manager for advising her staff not to reveal this information to guest!!!
Stayed 3 nights in Oct 2023

2/10 Terrible

Robert

Travelled with family
Liked: Room comfort
Stayed 4 nights in Oct 2023