Winston - Salem Hotel Guide - Luxury Hotels in Winston - Salem, North Carolina

"Broken drain in the shower. The tv wouldn’t connect to the internet"

"I was very disappointed with my stay. The person who checked me in was very nice, but she told me nothing about the amenities. Nothing about the pool breakfast anything just here’s your keys. I went to the room open the door. It smelled like cigarette smoke. I requested a non-smoking room. the carpet was dirty looking needs to be removed.The shower was complicated and hard to figure out. They told me that I had to go down steps with my luggage or walk around the entire building to get to the entrance with the ramp and elevator then it appears that they do have an elevator for the handicap, but that’s not the elevator they want you to use you just need to struggle with your luggage down steps or walk around the entire building. I know it’s a very old hotel but hospitality can make up for a lot of things I was in the lobby for a while no one no one in the staff say hello (4people)how are you doing anything are you OK? Do you need anything? Anything very unfriendly environment? If you have to stay there the price is good and you can get a shower in a decent bed to sleep in, but that’s probably about it for me anyway. I called at night to complain about the smoke. It was pretty much mood unpleasant what do you want me to do attitude wow really absolutely no apologies no empathy no care. Oh I forgot no luggage carts,"

"Front desk was amazing and my room was exceptionally clean."

"The hotel was the cleanliness Sleep Inn I’ve ever stayed in. "

"I've stayed in several hotels around Wake Forest University while visiting my child who attends WFU and this was my first at the Best Western. The Best Western is by far the best value. It's clean, customer service was pleasant and they have a nice free breakfast. This is right across from the Marriott which is about 40% more expensive - I noticed no difference in quality (both are quality options). This is my new hotel while visiting WFU."

"Great stay!"

"Before booking at this hotel I read the reviews and there were a lot of great reviews. When I arrived it was nothing like the reviews described. Upon entering the lobby there was an odor. I booked a non-smoking room online but during check-in was told there were no more non-smoking rooms so they put me in a smoking room. When we got off the elevator there was an odd smell in the hallway. When we got in the room the smell was horrible! There were 2 rolls of used toilet paper in the bathroom, stains on the tub/shower, and trash on the floor. We were uncomfortable even sleeping in those beds. Due to the smell we had to leave asap due to me literally getting sick to my stomach. I would never book here again. "