Wolcott Hotels

"When the room next door was wildly partying from 12 - 4 am and I had to call security twice, the front desk was very unapologetic and the only thing they offered was to move my room. They said, well this happens sometimes at a casino. Like they were trying to tell us that we should lower our expectations about getting sleep because we're at a casino! We said we'd like them to comp the night as we didn't get a wink of sleep, but they said they could not do that. Why not may I ask? Is it too much to ask to at least be able to get some sleep at a hotel for the price we pay? After pressing them, they finally offered free breakfast, which also wasn't nearly enough. I suspect that this happens quite often here. Will not be staying here again."

"Yes"

"Our experience was very good. We enjoyed our visit very much. Our room was cozy and welcoming. We had a few unique experiences that might help others to be aware of in the future. The hot water heater was very small which was fine, however, not knowing this we ran out of hot water during the first shower which left only cold water for my shower and we had a funeral to attend so that made it very inconvenient. Had we known we could have planned accordingly. Our second experience was that wiring fo one of the lights seemed to be connected incorrectly and sparks actually flew out of the wall (scary and definitely unexpected) when we touched the cord and it caused the breaker to switch to off turning off two walls of electric outlets and the tv. This was quickly addressed which we appreciated. Our villa did not have a paddle to move the water around in the hot tub and the thermometer didn’t appear to be working correctly. Keep a close eye on your water temp in the hot tub. Once it gets close to an acceptable temperature slow up on feeding your fire. The night we got it to a lovely temperature the hot tub feature was so lovely and the reason we booked at this unique property. Try some local restaurants. We went out for subs at Fork and Flame and a nice breakfast in the morning at Scrumpchies. I was hoping for a conversation about the electrical mishap in our room from the owners with some type of compensation but with the exception of that our time was enjoyable."

"Great stay"

"Everything was great. The morning breakfast was great and the hotel gym was probably the best I’ve ever been seen. "

"Yes"

"Yes"

"Good breakfast"

"Staff over worked, but friendly and helpful. Restaurant closed. With the toilets so low, they should have safety bars. Likewise the showers should have safety bars. Parking is convenient. Location excellent. Rooms spacious and clean."