Lobby lounge

Reviews of Courtyard by Marriott Worcester

3 out of 5
Courtyard by Marriott Worcester
72 Grove Street, Worcester, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 489 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 54 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Garfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dahlia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is very good. Very courteous and welcoming. The room is clean and comfortable. Thank you.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Dahlia,Thank you for your kind words. The team at Courtyard by Marriott Worcester is delighted to hear you found the customer service courteous and welcoming, and that your room was clean and comfortable. We appreciate your review and look forward to welcoming you back in the future.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the staff was nice and friendly. I did not like being part of a connected room. We used the air conditioner and it was extremely loud that it woke me up during the night. We did try to visit their on-site restaurant but there were no employees to assist us and it had a limited menu.
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Robert, thank you for sharing your experience at Courtyard by Marriott Worcester. It's great to hear you found the room very clean and our team members friendly. We regret that you encountered some noise from the air conditioner and had an issue with the restaurant service. Your feedback is valuable and helps us to improve. We hope to have the opportunity to serve you better on your next visit.

10/10 Excellent

Jason

Business traveller
Liked: Amenities, property conditions & facilities
Friendly staff, quiet and clean.
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 May 2024
Jason, it's excellent to hear that you found the Courtyard by Marriott Worcester to be tranquil and spotless with a pleasant team ready to assist. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Arundhati

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for parents visiting students
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Arundhati, it's wonderful to hear you found Courtyard by Marriott Worcester's location highly suitable for visiting students. We appreciate your positive feedback and we look forward to hosting you again on future visits.

10/10 Excellent

Maggie, Poolesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Maggie, it's fantastic to hear that your stay at Courtyard by Marriott Worcester went so well. We appreciate your high rating and trust in us! We're eager to welcome you back again for another wonderful experience.

10/10 Excellent

Jude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this Hotel 🙂 sincerely I recommend it
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Jude, it's excellent to know you enjoyed your stay at the Courtyard by Marriott Worcester to the fullest! We truly appreciate your recommendation. We aim to continue offering a pleasant experience on your future stays.

6/10 Okay

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with the TV that was never resloved. Very frustrating.
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Dale, we're sorry to hear about the issue you experienced with your television. Despite it being an isolated matter, we understand how it could have affected your stay. We assure you that our team members work diligently to rectify any guest concerns and we regret if you felt this was not the case during your stay. We hope that you will consider staying with us again so we can provide a better experience.

10/10 Excellent

Zhigang

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Zhigang, thank you for taking the time to rate Courtyard by Marriott Worcester. It's wonderful to hear that your visit with us was a pleasant one. We're eager to provide another top-notch experience on your next visit!

6/10 Okay

Maricelys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 5 Apr 2024
We appreciate the feedback, Maricelys.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Lalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr 2024
Thanks for the outstanding rating, Lalena!We're delighted your time at Courtyard by Marriott Worcester was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The heater smelled when running
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Virginia, your feedback is valuable to us. We are sorry to hear about the issue regarding the odor during the heater operation. We will communicate this to our team members right away for inspection. It’s our hope to welcome you back to Courtyard by Marriott Worcester and ensure your next stay is enjoyable and comfortable.

10/10 Excellent

David

Liked: Cleanliness, staff & service
It’s silly that you charge for parking.
Stayed 4 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
David, thank you for your comments. At Courtyard by Marriott Worcester, we strive to provide the best experiences. We understand your views about parking fees, and your feedback is valuable as we consistently evaluate ways to improve our facilities and services. We hope our wide range of other amenities met or surpassed your expectations. We look forward to hosting you again.

4/10 Poor

Kristy

Travelled with partner
I did not like that I paid almost $500 for a room that they did not have ready until 2 hours after check in. We waited over an hour in the hotel lobby for our room to be cleaned. When I asked about a discount I was given a free drink with my breakfast that already comes with the booking. All and all this was a mediocre hotel. The check in clerk wreaked of cigarettes and she was on FaceTime with a bunch of children when I asked her how much longer my wait would be.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Kristy, we regret that your start to your stay was less than ideal due to your room being prepared past the usual check-in time. We strive to have all accommodations ready on time and understand the inconvenience caused. In terms of the interaction you mentioned, we promise to share your feedback with our team members so as to enhance training and maintain our aim for excellent guest experiences. We thank you for your comments and hope for another opportunity to change your current impression of us.

6/10 Okay

Miranda

Stayed 1 night in Mar 2024
Response from Customer Service on 20 Apr 2024
Miranda, thank you for choosing to stay at our hotel. We notice your rating and would appreciate the opportunity to hear more about your experience. Your insights mean a lot to us and can help us improve. Please don't hesitate to share more about your stay with Courtyard by Marriott Worcester.

8/10 Good

Molly

Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Molly, it's excellent to hear that your stay at the Courtyard by Marriott Worcester lived up to expectations. On behalf of our team members, we extend our sincere thanks for the high rating. We're looking forward to hosting you again in the future. Safe travels!

8/10 Good

Pritesh

Rooms are clean
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Thank you for the 4-star rating, Pritesh!It's great your time at Courtyard by Marriott Worcester was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

6/10 Okay

Stephanie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
lobby was nice
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Stephanie, it sounds like the lobby made a positive impression on you. We certainly hope your entire stay met with your expectations and we appreciate you sharing your feedback. Since your review is neutral, we're interested in understanding what can be done to make your next stay a 5-star experience. Therefore, do feel free to share any additional observations or suggestions.

10/10 Excellent

winifred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the frienliest and comfortable places we have been at and very convienient for a theater trip
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Winifred, it's wonderful to hear that Courtyard by Marriott Worcester provided a friendly and comfortable environment during your stay. We're thrilled that our location served your theater trip needs conveniently. Looking forward to your next visit!

10/10 Excellent

Yajaira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was easy, the staff is friendly, and the rooms are nice and clean.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Yajaira, thank you for sharing your delightful experience at Courtyard by Marriott Worcester. We're delighted to hear that our swift check-in process and friendly team members added to the enjoyment of your visit. It's also great to know that you appreciated our well-maintained rooms. We look forward to your next visit for another wonderful stay.

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Paul, your rating indicates there might have been some aspects of your stay that didn't meet your expectations. We appreciate your feedback and it's invaluable in helping us identify areas for improvement. Thank you for choosing to stay with us and we hope we can provide a more satisfactory experience on your next visit.

10/10 Excellent

kathleen

Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Thank you for the 5/5 rating, Kathleen!It's excellent you enjoyed your time at Courtyard by Marriott Worcester so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

4/10 Poor

Mary

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Bleh
Bathroom was gross and the bed did not have any form. It was lopsided and you sunk in - not good. Bar closed super early too.
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Mary, we deeply regret that your experience did not match your expectations. With feedback on cleanliness and comfort being paramount, we're disappointed that the bathroom and bed conditions were unsatisfactory in your case. Furthermore, we acknowledge your observation about the bar hours. All issues noted have been shared with the pertinent teams for review. We hope for the opportunity to serve you better in the future.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and everything in the interior is really nice. Good for a weekend stay.
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
George, thank you for choosing the Courtyard by Marriott Worcester for your weekend stay. We're delighted to hear our cordial team members and pleasant interiors added to your experience. Do consider returning in the future, we'd be thrilled to host you again.

6/10 Okay

Karina

Travelled with family
The room was clean, but the service no good at all, the breakfast very very very poor and the service in the that cafeteria for breakfast they are so rede specially if you talk Spanish if you speak English they are better more or less but the service is disgusting, I wouldn’t go there again, las señoras de la cafeteria son terriblemente odiosas, especialmente si les habla español, cosa que no entiendo porque son de Puerto Rico y su principal lengua es español, pero son súper groseras de verdad si van a ese hotel no compren el servicio de desayuno incluido porque no vale la pena ellos solo tiene 2 o tres cosas que no son buenas, además no vale la pena ir a desayunar donde te tratan mal, mujeres tan groseras.
Stayed 2 nights in Feb 2024
Response from Customer Service on 11 Feb 2024
Karina, lamentamos saber que tu experiencia no estuvo a la altura de tus expectativas, particularmente en lo que respecta a nuestras opciones gastronómicas y la cortesía mostrada en nuestro lugar de desayuno. Valoramos a todos nuestros huéspedes, independientemente del idioma que hablen, y esto ciertamente no refleja el nivel de servicio que pretendemos brindar. Tomamos nota de sus comentarios y nos concentraremos en mejorar nuestras ofertas y la experiencia para todos los huéspedes. Realmente esperamos que pueda reconsiderarlo y brindarnos la oportunidad de brindarle un mejor servicio en el futuro.

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 9 Feb 2024
Thanks for the perfect rating, John!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard by Marriott Worcester.

10/10 Excellent

Allison

Liked: Cleanliness, property conditions & facilities
Thumbs up
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Allison, it's always good to hear from guests. We're thrilled to hear you had a positive stay at Courtyard by Marriott Worcester. We aim for nothing less than an effortless experience for our guests. Thank you for giving us a thumbs up!

8/10 Good

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight for cheer competition staff was very friendly and hotel was very clean will stay again
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Yolanda, it's delightful to hear you enjoyed your stay at the Courtyard by Marriott Worcester. We're thrilled that our team members' friendliness and cleanliness of the hotel met your expectations. We're eagerly anticipating your next visit!

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Thanks for the 8/10 rating, Bonnie!We're thrilled you enjoyed your time at Courtyard by Marriott Worcester so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

6/10 Okay

Ronald

Business traveller
Stayed 2 nights in Jan 2024
Response from Customer Service on 19 Jan 2024
Ronald, thank you for taking the time to rate your stay. Your feedback is crucial as we continuously strive to provide better hospitality experiences. We appreciate your patronage and hope to have another chance to serve you in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and stay was fine. Staff was friendly and helpful.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
William, it's great to hear that you appreciated the Courtyard by Marriott Worcester and our friendly team members. We strive to create positive experiences for all our guests. See you on your next visit!

10/10 Excellent

Jeffry Emmanuel

Stayed 2 nights in Jan 2024
Response from Customer Service on 24 Jan 2024
Jeffry, it's fantastic to hear that you had a great experience at Courtyard by Marriott Worcester. We truly appreciate your perfect score and look forward to your next visit!

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Clara, it's heartening to know your experience at Courtyard by Marriott Worcester was top-notch. We appreciate your feedback and look forward to welcoming you back for another outstanding stay.

10/10 Excellent

Katlyn

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Muoi

Stayed 2 nights in Dec 2023
Response from Customer Service on 20 Jan 2024
We appreciate your feedback, Muoi.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is not worth the money they charge. $160 per night for a cold room with ugly rusty shower, pilling ceiling, broken furniture, cracked switch plate covers and HVAC that spotted heating in the middle of the night. HVAC is terrible. If turned to a heat mode, it will blow cold air out from 30% of the supply air duct.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean and the location is good too
Nice hotel, clean and the location is good too
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 6 Feb 2024
Monika, thank you for your high rating of Courtyard by Marriott Worcester! We're thrilled you enjoyed your stay and we hope to make your next visit just as pleasant. We appreciate your use of Expedia for your booking and review!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated. Great lobby! Great rooms. Showers A
Stayed 2 nights in Nov 2023

8/10 Good

Jackie Yee M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern. Lovely staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Ellen

Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Stayed 1 night in Nov 2023

10/10 Excellent

arthur, fall river

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome, like home away from home. It was clean and comfortable, the staff was amazing! We will definitely be back!
Stayed 1 night in Nov 2023

4/10 Poor

Tasha

Stayed 1 night in Nov 2023

10/10 Excellent

Antonietta

Stayed 1 night in Nov 2023