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Reviews of River Bend Casino & Hotel

2.5 out of 5
River Bend Casino & Hotel
100 Jackpot Place, Wyandotte, OK

Reviews

9.2

Wonderful

Rating 10 - Excellent. 598 out of 823 reviews" "
Rating 8 - Good. 161 out of 823 reviews" "
Rating 6 - Okay. 28 out of 823 reviews" "
Rating 4 - Poor. 16 out of 823 reviews" "
Rating 2 - Terrible. 20 out of 823 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

David

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I used to go here once a month since my store was near by, but unfortunately encountered bedbugs on two occasions. First one I decided to give them another chance, but definitely not after the second
Stayed 4 nights in Feb 2024

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like new property, staff helpful and thorough. Dislike: If you go anywhere on a Monday be prepared for closures, the restaurant was closed but the deli was open and satisfactory.
Stayed 1 night in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Scott

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MMorris on 13 May 2024
Thank you for staying with us!

10/10 Excellent

JANE

Travelled with partner
Liked: Property conditions & facilities
Front desk person was so friendly. Always clean rooms and economical.
Stayed 1 night in Apr 2024
Response from MMorris on 24 Apr 2024
Thank you for staying with us. We look forward to your next visit.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed the night while on our way south, so we didn't really eat or gamble there. Very nice accommodations for a great price!
Stayed 1 night in Apr 2024
Response from MMorris on 19 Apr 2024
Thank you for staying with us. We hope you will visit again soon.

10/10 Excellent

Melissa

Stayed 1 night in Apr 2024
Response from MMorris on 13 May 2024
We are pleased you enjoyed your visit

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MMorris on 18 Apr 2024
Thank you for staying with us! We are pleased you enjoyed your stay.

2/10 Terrible

David

Stayed 3 nights in Apr 2024
Response from MMorris on 18 Apr 2024
We are sorry your stay was less than satisfactory. We hope you contacted the hotel management to help resolve your issues.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Their whole presentation is fabulous from start to finish! Restaurant, card tables, bar, live music, hotel rooms and staff. All great!!
Stayed 1 night in Mar 2024
Response from MMorris on 6 Apr 2024
We are pleased you enjoyed your time at River Bend. We hope to see you again soon.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very clean.
Stayed 1 night in Mar 2024
Response from MMorris on 6 Apr 2024
Thank you for staying with us!

10/10 Excellent

David

Very well kept. Like staying at a Marriott for half the price.
Stayed 1 night in Apr 2024
Response from MMorris on 6 Apr 2024
We are happy you enjoyed your visit!

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was big & very clean. The front hotel staff when you check in were amazing, so nice!!!
Stayed 1 night in Mar 2024
Response from MMorris on 6 Apr 2024
Thank you for staying with us. We are pleased you enjoyed your visit.

10/10 Excellent

Eliza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Very nice hotel, very clean and appealing. Quiet and spacious! Will be back!
Stayed 1 night in Feb 2024
Response from MMorris on 6 Apr 2024
We look forward to your next visit!

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend. Would stay there again.
Stayed 1 night in Mar 2024
Response from MMorris on 6 Apr 2024
Thank you for staying at River Bend!

8/10 Good

PAUL, Manchester Village

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MMorris on 6 Apr 2024
Thank you for staying with us!

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious rooms.
Stayed 1 night in Mar 2024
Response from MMorris on 6 Apr 2024
Thank you for staying with us!

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My only complaint is that while in the casino no casino employees ever spoke to me to ask if I needed anything or just to be friendly. I never saw a waiter or waitress at all. I had to ask other casino guests for help with questions and we just left the casino. The hotel was completely opposite. Super friendly and very clean spacious rooms.
Stayed 1 night in Mar 2024
Response from MMorris on 6 Apr 2024
Thank you for your feedback. We will pass this on to the other departments. We are pleased you enjoyed your stay at River Bend Hotel.

10/10 Excellent

Brett, Nixa

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are always immaculate We love staying here
Stayed 1 night in Mar 2024
Response from MMorris on 8 Mar 2024
Thank you for staying with us!

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place we had a great time !
Stayed 1 night in Mar 2024
Response from MMorris on 8 Mar 2024
We are pleased you enjoyed your visit!

10/10 Excellent

James

Travelled with group
Liked: Staff & service, property conditions & facilities
the hotel was nice and clean staff were very helpful.
Stayed 1 night in Feb 2024
Response from MMorris on 27 Feb 2024
Thank you for staying with us!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been to this property in the past and always had a good experience. This time was not different. I had a great time in the casino, a fantastic meal in the restaurant and all the staff I came in contact with displayed outstanding customer service. I can't wait to go back!
Stayed 1 night in Feb 2024
Response from MMorris on 27 Feb 2024
We are very happy you enjoyed your visit to River Bend. We strive to make each experience memorable.

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff! Rooms were beautiful and clean. We had a great time!
Stayed 1 night in Feb 2024
Response from MMorris on 19 Feb 2024
Thank you for staying with us! We are pleased you enjoyed your visit.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to find and clean rooms
Stayed 1 night in Feb 2024
Response from MMorris on 13 Feb 2024
We are pleased you enjoyed your stay!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from MMorris on 13 Feb 2024
Thank you for staying with us!

8/10 Good

Dana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a good time! The beds are way better than Buffalo Run or Downstream.
Stayed 1 night in Feb 2024
Response from MMorris on 13 Feb 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from MMorris on 13 Feb 2024
Thank you for staying at River Bend!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
itwagreat
Stayed 1 night in Feb 2024
Response from MMorris on 13 Feb 2024
We are happy you enjoyed your stay! Hope to see you again soon.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Feb 2024
Response from MMorris on 13 Feb 2024
Thank you for visiting River Bend!

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern rooms
Stayed 1 night in Jan 2024
Response from MMorris on 13 Feb 2024
We are pleased you enjoyed your stay!

4/10 Poor

Sammy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sleepless in Wyandotte
Room 101; next door tv always loud day and night.Door slamming al the time needs slow closers.
Stayed 1 night in Jan 2024
Response from MMorris on 13 Feb 2024
We are sorry that your stay has not exceeded your expectations. Thank you for providing feedback. We hope you will visit again so we can impress you.

10/10 Excellent

Vivian

Travelled with group
Liked: Property conditions & facilities, room comfort
Highly recommend River Bend Hotel
The hotel staff were amazing, very friendly. The rooms were very clean & comfortable.
Stayed 1 night in Jan 2024
Response from MMorris on 29 Jan 2024
We are pleased you enjoyed your stay! We look forward to seeing you again soon.

10/10 Excellent

Martin C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MMorris on 29 Jan 2024
Thank you for staying with us. We are happy you enjoyed your stay!

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't recommend this casino very disappointed.
The thermostat in the room wasnt working so we were either burning up or really cold. The shower was really dirty I'll include pictures after my statement. Spent over $500 and not once did we win anything and played every slot machine. I got food poisoning the first night we stayed here something in the pizza i guess. There was no microwave in the room. For $113 a night i would expect better . Super 8 has more amenities and there alot less expensive. Stood in line at the front desk lobby for 20 minutes just needing an extra blanket and had to listen to an angry customer complain about bedbugs in there room. Very disappointed in are stay.
Stayed 2 nights in Jan 2024
Response from MMorris on 29 Jan 2024
We are sorry your visit to River Bend fell short of your expectations. We hope you voiced your concerns to the appropriate departments.

10/10 Excellent

Debby

Stayed 1 night in Jan 2024
Response from MMorris on 29 Jan 2024
Thank you for staying at River Bend!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff and slots around!!!
Stayed 1 night in Jan 2024
Response from MMorris on 22 Jan 2024
Thank you for staying with us!

8/10 Good

Coty

Stayed 1 night in Jan 2024
Response from MMorris on 13 Feb 2024
Thank you for staying with us!

10/10 Excellent

Yolanda

Stayed 2 nights in Jan 2024
Response from MMorris on 29 Jan 2024
Thank you for staying with us. We are pleased you enjoyed your visit.

8/10 Good

Verified traveller

Liked: Room comfort
Room wasn’t cleaned & had hair everywhere!
Our room had hair all over the bathroom and there was a bar of used soap next to the sink. Also, long hairs on the folded towels in bathroom & different colors too! It was gross but, they moved us to another room & it was cleaner but, no comp for free food or anything for putting us out by switching rooms.
Stayed 1 night in Jan 2024
Response from MMorris on 22 Jan 2024
We apologize for this inconvenience as this is not something that happens normally. I'm sure there was a mistake when rooms were entered in the system. Please contact us and we can make this right for you. We do hope you enjoyed the rest of your stay.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MMorris on 22 Jan 2024
We are pleased you enjoyed your stay and hope to see you again soon.

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MMorris on 8 Jan 2024
Thank you for staying at River Bend!

10/10 Excellent

Kenneth

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MMorris on 8 Jan 2024
Thank you for staying with us!

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MMorris on 8 Jan 2024
We are pleased you enjoyed your stay!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than that. . .
The luggage rack broke as soon as I put my suitcase on it; my husband got it back together so I could use it. Started to make coffee the next morning but there was water standing in the maker so skipped coffee. Other than that, room was clean, bed comfortable!
Stayed 1 night in Dec 2023
Response from MMorris on 1 Jan 2024
Thank you for your feedback. We will address your concerns. We are pleased you enjoyed your stay.

10/10 Excellent

Wally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service. Beautiful hotel and would not hesitate to stay there again!
Stayed 1 night in Dec 2023
Response from MMorris on 1 Jan 2024
Thank you for staying with us! We look forward to your next visit.

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MMorris on 1 Jan 2024
Thank you for staying at River Bend!

10/10 Excellent

sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeremony was excellent. Beautiful room. Soft beds! Beautiful lobby.
Stayed 1 night in Dec 2023
Response from MMorris on 13 Feb 2024
Thank you for recognizing our staff for great service. We are happy you enjoyed your visit.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and fun.
Stayed 1 night in Dec 2023
Response from MMorris on 29 Dec 2023
Thank you for staying with us. We are pleased you enjoyed your visit!

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room for the price.
Stayed 1 night in Dec 2023