Yen Minh Hotels

"This is the newest hotel in the city and very modern. This is the best hotel around. The rooms were large and bright with great views. The buffet breakfast was the best we had on the whole trip. The front desk were great. The rooftop bar was impressive however quiet and understaffed, so order early as ot took time to get anyone to take your order. However the whole package was great . "

"Clean and spacious room. Bathroom was a little cramped and had a limited amount of hot water. Open hallway so was quite noisy from the street."

"Room was very good overal #1005, but if being very very picky. There was little metal thing on floor looked like a vacuum part or something. The vacuum missed a little bit of stuff in one spot. The entire room wasn't wiped down from top to bottom. Otherwise the room was very good. There no instructions for using climate control in the room. Someone in there infinite wisdom put it between the beds at night table level without a tilt screen instead of eye level. Our country does not typically use this type of controller. I don't think they could have made it more difficult to use if they tried. In fairness a guy came right up when i complained and got the heat on. It would be nice if they asked temperature prefferrence when booking and precondition the room as some units take so long to repond. Also the phone had no instructions or information on how they billed with it. I did not even know how to call the front desk. Attention to detail goes along way in my books. The place was what you expect but lacked the extra touches to be great. You get the idea they are relying on the pretty, smiling reception selling the place not a cohesive effort to be great."

"The bungalow is great but the staff is absolutely terrible. > Check-in We could not find the staff at the reception. She was sleeping not far from the reception. We called the number on the desk but she declined the call. We sent a message to say we were at the reception. She liked it but did not reply. We had to assume the receptionist was the person sleeping not far from the reception once we saw her. > Motorbike rental Don't go there if you want to travel alone - They are not flexible and refuse half day rent or to give you a motorbike early in the morning so that you can avoid the police bribe at the exit of the city. We were forced to leave with a group at 9am before paying the bribe and then breaking from the group > Food The kitchen is said to close at 8:30 but it was actually closed at 8:15. The staff was still there but we were declined to order food because the staff already cleaned the kitchen. They offered a frozen pizza if we wanted. > Charge We were charge an extra night despite paying everything before check-in on hotel.com. They refund us but it has been complicated.... > Motorbike quality We had a puncture and had to change the back wheel brake when noticing it was really close to obsolescense. Very dangerous to get their motorbike if you travel without one of their group. "