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Overall it was good, but there was an area between two twin beds that had exposed bare floor where wire and cable was coming out. It looked very unkept, but other than that the hotel was fine.
Daniel
Stayed 1 night in Apr 2024
Response from Monika on 24 Apr 2024
Thank you for taking out your time to write us. We would like to apologize for such an unpleasant experience you had during your stay with us. We will make an effort to improve the wires of our guest room. We look forward to welcoming you in coming days.Best Regards,Monika Maharjan
Response from Best Western Yokohama Reception Endo on 1 May 2024
Thank you for your stay with at Best Western Yokohama.And also we appreciate your reveiw.We look forward to serving you again in the near future.
6/10 Okay
Lawrence
Travelled with family
26 Mar 2024
small room but the beds were nice
Lawrence
Stayed 1 night in Mar 2024
Response from Monika Maharjan on 2 Apr 2024
Dear Lawrence,Thank you for providing us with your valuable feedback. We’re disappointed to hear that our physicalspace wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience.Best Regards,Monika Maharjan
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience.We look forward to welcoming you back to Best Western Yokohama in the near future.Thank you.Best Regards,Monika Maharjan
Nice staff, friendly, limited English. Hotel easy to reach from Metro Tsurumi Line.
JC
Stayed 4 nights in Feb 2020
Response from Nomin on 25 Feb 2020
Thank you very much for staying at Best Western Yokohama the other day.
We appreciate your kind comments about the hotels good access, and we will try hard everyday to improve our staffs English.
Please feel free to contact us, if we can be of any help.
Hope we will see you again.
Best regards,
Best Western Yokohama, Nomin
No parking space provided. Close to convenience store
Verified traveller
Stayed 2 nights in Feb 2020
Response from Nomin on 8 Feb 2020
Thank you for completing the survey regarding your recent stay at our property.
Your comment is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If we can be of any assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Best Western Yokohama
Best Western is wonderfully situated, with an amazing team of staff, cleaners, and facilities. This is my second time staying here after visiting 2 years prior, and unfortunately, you can see that it's been used in that time. However, it's small blemishes. The hotel is in an amazing location, and absolutely worth staying in!
Verified traveller
Stayed 22 nights in Nov 2019
Response from Best Western Yokohama, Nomin on 11 Dec 2019
Thank you for completing the survey regarding your recent stay at our property.
Your visit is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If we can be of any assistance in the future, please don't hesitate to contact us.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Best Western Yokohama
near two train station JR & Keiyu line and near there got one mega don quijote. the neighbourhood is quite
SF
Stayed 8 nights in Aug 2019
Response from Nomin on 17 Aug 2019
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at .
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Best Western Yokohama
Proximity to station was much appreciated. However at night when it is all quiet it can be a little disturbing for people who has shallow sleep. The stairs at the entrance also a little strange for people with luggages. Other than that it was a perfect experience. Staff were extremely helpful.
Larry
Stayed 3 nights in Sep 2018
6/10 Okay
Greg, Australia.
23 Sept 2018
Liked: Cleanliness
Disliked: Room comfort
2 flights of steps to access the hotel
The hotel is close to the rail system, but is not easy to access for disabled. The air conditioner in 1st room was not cooling- no instructions in English. Not many staff used English very well.The furniture was poorly positioned in the room and egress was poor.
We arrived at the hotel and there was dust everywhere- on the tables, fridge, walls and so much of it on the air conditioner. We asked for cleaning but they couldn’t offer it until the next day. We asked why it was dirty but they said they just couldn’t clean it that day. The room was allowed smoking but the airconditioner, when used, smelled like dust, mold and smoke. They couldn’t offer us anything- no room change etc. Room was not as described in the photos.
Tiny rooms, but clean and nice. Staff was friendly, and the in-house breakfast was decent
Verified traveller
Stayed 1 night in May 2018
4/10 Poor
Sandy, Philadelphia PA
2 May 2018
Disliked: Room comfort
Not worth the money
This is the smallest hotel I've been in. I thought the cruise cabin was small not until i stay at this hotel. My bf is 6ft and 200lbs but could hardly made it through the bathroom door. The shower was so tight that i had to shower one side at a time (i'm 5ft 115lbs). Both of us can't be moving around inside the room at the same time cuz there's hardly room to move. The bed was very small and i don't even know what type of pillows we were sleeping on. There was fuzzy things on the wall. The location is good but will not stay again.
This hotel is an extreme value/budget option. I actually enjoyed the location being between Tokyo and Yokohama. It is also pretty close to the Haneda airport. However, the hotel is old and is needing some renovations even at their lower price point.
The walls are paper thin, during my stay I had a guest blasting music. I had to ask the hotel to switch me rooms. Unfortunately they didn't have any rooms but smoking available for that night. I finally asked if they would just say something to the guest. The hotel was extremely reluctant to help me with the noise problem besides offering me a smoking room. There was also a fair amount of mold in the bathroom. I'm aware it's really difficult to combat mold problems in Japan, I just felt like the amount was pretty excessive.
Overall I would only recommend this hotel for 1 night, 2 at the very most.
Location is so good and room was cleaned.
I will recommend this hotel to my friend.
So
Stayed 7 nights in Mar 2018
6/10 Okay
Verified traveller
19 Feb 2018
Liked: Cleanliness, staff & service
Close to train station and restaurants
Friendly staff, clean but tiny room. Close to train station and restaurants. This time is my second stay in this hotel and will stay there again when I return back to Japan. .
This is my second time staying here due to its location. This hotel is in a prime spot for trips around Tokyo and into Yokohama. The rooms are quite small and a tad uncomfortable. For a short stay this hotel is perfect!
for what i needed was perfect, a clean room and bathroom, train station on doorstep and local shops, ideal for travel on a budget, would recommend and stay again
We checked in very early so we had a couple hours wait..no fault of hotel.I was very pleased when I first walked in to front desk ..well appointed.Wifi and computer corner.Staff very pleasant and helpful. Room impeccable but very very small.....hardly room to accommodate luggage.Love the robes sorry I did not get one.Did not try the food tho.
Very well located ..close to major train station and all amenities.
Laundry service available at hotel.
A very pleasant experience!
I booked this hotel as it was close to the Haneda airport but unfortunately I missed last train from the airport due to the plane delay but the staff at the hotel welcomed me when I got there really late.
the room was tiny but it was comfortable enough to make me sleep really well.
the hotel is very close to the public transport so very convenient.