Public bath
Check availability

Reviews of Mercure Miyagi Zao Resort & Spa

4 out of 5
Mercure Miyagi Zao Resort & Spa
1-1 Aza-oni-ishihara, Togatta-onsen, Katta-gun, Zao, Miyagi-ken

Reviews

8.0

Very good

Rating 10 - Excellent. 54 out of 178 reviews" "
Rating 8 - Good. 79 out of 178 reviews" "
Rating 6 - Okay. 28 out of 178 reviews" "
Rating 4 - Poor. 12 out of 178 reviews" "
Rating 2 - Terrible. 5 out of 178 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Khan

Stayed 2 nights in Aug 2023

10/10 Excellent

Yasuo

Stayed 2 nights in Nov 2023

10/10 Excellent

Yuk Man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店遠離市區，自駕較方便，車位足夠。酒店員工有禮貌，主動幫忙查詢問題。房間空間十足，設施不錯。温泉有室內及室外共3個，浸浴不會太擠迫。一泊兩食的自助餐款式多，質素有保証。總括而言，以此價位並包兩餐，性價比超值。
Stayed 1 night in Nov 2023

8/10 Good

AKIKO

Stayed 1 night in Oct 2023

6/10 Okay

KEIICHI

Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place if attending racing at Sportsland Sugo.
Stayed 1 night in Sep 2023

8/10 Good

Swamynathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had been here for the summer break. The place was quite neat and tidy. Staff was also very courteous and kind. Kids had good fun in the onsen, pool, etc. Other activites such as magic show, etc. added to the fun part, as we were able to spend time indoors, during rainy days. Breakfast options were quite good. We did not opt for the dinner, as the pricing per person was relatively expensive. Overall, it was a pleasant stay at the resort, and would love to visit there again.
Stayed 3 nights in Aug 2023

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth money.
The rooms smelled bad. The refrigerator didn’t work. The AC did not work. Could not see view out window due to condensation and front desk staff implied I might not be able to afford their dinner buffet just by looking at me. Dinner was overpriced for a buffet at $60 per person. Signs for vending machine where there was none. Futons dirty. Wallpaper peeling. Would not recommend.
Stayed 1 night in Aug 2023

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Wonderful trip with friends. Check-in and check-out were very fast and easy. Staff was wonderful. Rooms are a bit dated and can use an update. Not being able to control the air conditioning was my only issue.
Stayed 1 night in Jul 2023

10/10 Excellent

Gonapathi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

MIYUKI

Stayed 1 night in Jun 2023

8/10 Good

WAN-LING

Stayed 1 night in May 2023

10/10 Excellent

Mieko

Stayed 1 night in May 2023

10/10 Excellent

KAYOKO

Stayed 1 night in Apr 2023

8/10 Good

SATOU

Stayed 1 night in Apr 2023

6/10 Okay

CHIN NANG

Stayed 2 nights in Apr 2023

8/10 Good

HOANG HUNG, Sendai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in Mar 2023

10/10 Excellent

Shao yu

Stayed 2 nights in Jan 2023

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean, large parking area, nice onsen. However, not sure if it can be called a 3.5 star hotel. More likely between 2.5 - 3 star, as the rooms were at least 40 years outdated.
Stayed 1 night in Sep 2022

8/10 Good

David

Liked: Property conditions & facilities
Better in season
Out of season the hotel was good to for a place to rest, but had a lot of things closed; also they didn’t make it easy to eat in the restaurant. Can tell it is set up a lot better for ski season
Stayed 1 night in Sep 2019

8/10 Good

Caroline

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Deceiving pictures
Pictures are deceiving. Room had a thick, musty smell. Mattresses were box spring. Onsen saved the experience.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OLD dirty rooms. POOR A/C and rude staff.
When I came to check in the line was 50+ people long at normal check in time. The front desk clerk was quick to tell me that my girlfriend and I wouldn't be allowed in the hot springs or pool because of our tattoos. However, when I called they said it should be ok and there is no tattoo policy on their website, I checked and called before booking. Things just kept getting worse from there. The rooms are SO OLD. The air conditioning only has a setting of L, M, H. Even at HIGH it couldn't cool the room off and we were sweating. It was terrible! The room was also so dirty. Everything is stained. The couch, chairs, walls, bed. Covered in dirt and stains. The room also smelled like mold and mildew. I'm really glad I paid a very low amount for this room. Even for what I paid, it was too much. The only redeeming factor is the area it's located. It's beautiful and there is a lot to do. However, I recommend finding another hotel to stay.
Stayed 2 nights in Jul 2018

8/10 Good

Somkid, bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room but small onsen.
Take bus round trip cost 1900 yen at bus stop number 33 near sendai station. Hotel is surrounded by forest, very green area. Food is ok. Staffs have limited English but you can google with them.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

kassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing food. Very crowded.
Nice place and friendly staff but, packed with customers on coach tours. long queues at the elevators and incredibly crowded dining rooms. Buffet food was disappointing for a hotel at this price point. Not a relaxing experience. Very different to the place I stayed in last month just 5 mins down the road in Togata town which was a much more relaxing experience and way better value.
Stayed 1 night in Feb 2018

8/10 Good

Tameria

Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing getaway
I was just a small, relaxing getaway. The location is very remote, so you had to take buses or a taxi everywhere. The onsen was amazing! The room was nice and clean. The breakfast was good and you had a lot of options. The staff was very friendly, but if you don't speak Japanese, it's very difficult to communicate. Overall, it was a good experience. Getting there is very easy and convenient, if you can read the bus schedules in Japanese or good at researching.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice getaway
It was a great getaway. The hotel has Spa services that do Shiatsu. Beautiful view at the top floor. $61 by Taxi to get there from JR Station.

6/10 Okay

Verified traveller

10/10 Excellent

Brendan, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High class resort with traditional Japanese flavor
The property is beautiful resort. It mostly caters to Japanese executives and their families but the staff is very friendly and worked hard to accommodate us as less familiar Western tourists. Kimonos and slippers are provided if you want to relax into that attire and there is a hot springs spa on the grounds. Rooms are classy and comfortable. They offer a superb and expansive breakfast buffet that allows you to taste many local foods alongside standard western fare.

8/10 Good

Tomoyasu

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
居酒屋があったら最高だった。
Stayed 1 night in May 2024

8/10 Good

?

Travelled with family and small children
Liked: Cleanliness, staff & service
旅行で訪れていいホテルに泊まれたと思います。 とても綺麗でご飯もかなり美味しかったです。 子供らも楽しんでました！ だが事前に障子を外してほしいとお願いをしたのに『 外せなかったです』と言われだが普通に外せました。 それ以外はすごく良かったです!! 日替わりで朝食のメニューを変更してくれたらありがたいなと思いました!! また泊まりたいと思います!!
Stayed 2 nights in May 2024

6/10 Okay

??

Travelled with family and small children
朝食はとても充実していて、おいしかった。 夕食の枠は予約がいっぱいで、周辺のお店を探すのが大変だった。（いくつかあるが、みんなそちらに流れるため満席など） 和洋室で予約したが、サイトとホテル側の手違いで和室になった。和室だからか布団敷きはセルフだった。子連れで行ったので敷いて欲しかった。高層階にしてくれて、景色はとても良かった。
Stayed 1 night in May 2024

8/10 Good

Midori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインしてから18時までビールやソフトドリンク飲み放題、お菓子やおつまみも食べ放題が最高すぎました。朝食も種類がとても豊富で、めちゃくちゃ美味しかったです。無料でできるネイチャークラフトでは松ぼっくりやドングリに色を塗ったりくっつけたり、子供たちが楽しそうに作っていました。 子連れの家族も多かったので、食事会場にベビーベッドの準備等があれば良かったです。
Stayed 1 night in Apr 2024

8/10 Good

Ryou

Stayed 1 night in Apr 2024

10/10 Excellent

Masami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夜遅く着きましたが、お風呂が逆に混んでなく、その後の無料ラウンジサービスで快適に過ごせました。ありがとうございました
Stayed 1 night in Apr 2024

10/10 Excellent

Hajime

Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

YOSHIHIRO

Stayed 1 night in Nov 2023

8/10 Good

MAN KOON

整體表現不錯！ 住宿和食物，在細緻方面服務，還可以加強。
Stayed 2 nights in Nov 2023

8/10 Good

りさ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗で広い！ちゃんとしたホテル。空調が暑かったので窓を開けて調整したので特に気にならなかっだですが、個室での温度設定はできず、ホテル全館の設定温度を風量で調節だった。
Stayed 1 night in Nov 2023

8/10 Good

yun chuen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
正論
酒店櫃檯職員服務好！各方面都合格，車位多，只是酒店外沒有其他商店用餐，車行5分鈡才有間便利店
Stayed 2 nights in Nov 2023

8/10 Good

ヨウコ

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

TAKUYA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

ミユキ

Travelled with family
お部屋を温めていただいたのは ありがたかったけど、温度の調節できなかったのが少し残念でした。 名前は確認できませんでしたが、フロントにいらした外国人の女性の方がとても素敵な笑顔で気持ちよかったです。
Stayed 2 nights in Oct 2023

10/10 Excellent

Maezawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

???

Travelled with family
Liked: Cleanliness, staff & service
リゾートホテルらしく楽しい 大浴場が広くて快適
Stayed 1 night in Oct 2023