ZooZoo

ホテル内にランドリールームがあるともっとよかった。

Worst hotel and staff. Do not recommend, they refused to let us in & it completely ruined my trip! They refused to let us in because my companion was 18 however their policy states that minimum check in age is 19 - which wasn't an issue as I was above the requirement. Before we booked, all it said was that the "minimum check-in age is 19", meaning that we were fine as the booking was under my name. It did not mention ANYWHERE that both guests staying there need to be over 19. Shout out to Edward the floor manager and Wooram the General Manager of Shilla Stay Mapo Hongdae who did nothing, rejected every option that I as a CUSTOMER was providing them (when that's their job), and pretty much put us in a very dangerous situation of having no where to go on a stormy night in Hongdae at 1am. I asked for a refund, they said it must go through the booking platform which was going to take longer than our stay. I asked if we could at least get a partial cash refund they said no. I asked why they couldn't put me down as the legal guardian and they had no answer, Edward would just go silent and run back to his office. Wooram the General Manager had no empathy, and in fact was laughing at the idea of putting me down as the guardian. I asked for help for them to organise somewhere for us to stay, they didn't help. We ended up having to call the police, to which Edward lied to saying we were yelling at him (which we didn't - we were so exhausted from our flight we had no energy at all!)